Rui Pinto Email & Phone Number

I used a ticketing system in order to manage all the reported issues by clients.Managed my work load accordingly to the priority of each issue.As an independent technical support assistant I provided technical support to clients, checked reported issues, tried to replicate those issues, in order to see if it was solvable by me or with the help of other support team members. Provided feedback to the developer teams.In QA I've tested new features in order to check for possible issues and reported directly to the developers in charge of those features. This was a great experience where I've applied all my knowledge and experience. Keen eye to discover problems before customers.

I used a ticketing system in order to manage all the reported issues by clients.Managed my work load accordingly to the priority of each issue.As an independent technical support assistant I provided technical support to clients, checked reported issues, tried to replicate those issues, in order to see if it was solvable by me or with the help of other support team members. When it wasn't possible to solve easily, I've reported to the developer teams.Provided technical support configuring domains in order for them to work with our clients websites.Checked issues related to external websites, contacting them and providing the necessary information in order for the issues to be solved by their teams.I've tested new features in order to check for possible issues and reported directly to the developers in charge of those features.

Faro E Região, Portugal

Faro Area, Portugal

Sage Databases Check Utility:Built in C# for exclusive use of Digitinfante technicians. Checked for connection problems and integrity errors in Access (.mdb) and SQL Server Databases.Technologies used: C#, MS-Access, MS-SQL Server

Faro Area, Portugal

Built software interface connectors from other software to Sage software (import of raw data and transform to Excel reports so it could easily be imported by Sage software)

Faro, Portugal