Troubleshot and resolved online ordering issues and concerns to promote a seamless ordering process for customers.Answered live online chats to give quick answers and solve problems faster.Processed orders, monitored back-orders, invoiced, and followed shipping procedures to expedite the online ordering process.Assisted clients with product questions to facilitate the online ordering process.Maintained a positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.Helped customers navigate the website to order Groceries online for added convenience and access to a larger inventory.Followed up with online price quotes via email and phone to answer questions and close sales.Entered orders into the company database system.Processed over 20 invoices each week and mailed documentation to clients.Maintained up-to-date knowledge of product and service changes.Delivered prompt service to prioritize customer needs.

Consulted with third parties to resolve discrepancies and create expert solutions.Listened to customers' questions and concerns to provide answers or responses.Built strong relationships with the field operations team to support business development opportunities and improve service.Provided support, including procedural documentation and relevant reports using Microsoft PowerPoint.Followed diagrams and written instructions to set up applications.Supported the roll-out of new applications.Set up new users' accounts and profiles and deal with password issues.Managed the company's POS and self-service kiosk terminals and the users, and solved the problems clients encountered with the terminal.Loaded and upgraded the POS applications remotely, and locally.Created a detailed instruction manual for about 5 of the company's products.Answered customer telephone calls promptly to avoid on-hold wait times.Provided excellent customer service by efficiently resolving issues and responding to inquiries.Answered product and service questions, suggesting other offerings to attract potential customers.Offered free products or services to pacify irate or unsatisfied customers.Assigned and designated job territories to customer care staff according to performance and history.Conducted surveys to determine customer opinion of products and services.Recorded actions taken, issues resolved and information to effectively manage customer accounts.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.Delivered prompt service to prioritize customer needs.Set up merchants (which involve data entry and analysis) and attended to users' needs on the company's online payment gateway.

Developed in-house applications designed for company needs.Created databases, data entry systems, web forms, and other applications for diverse uses.Used HTML, MYSQL, and PHP programming languages to create simple web applications.Developed the company's online payment gateway database using programming languages such as MYSQL and Navicat.Created various Microsoft PowerPoint presentations for the company.Did proper documentation during the development of the company's online payment gateway.Created a step-by-step instruction manual for the company's banking application.Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.Collaborated with team members to achieve target results.Used Microsoft Word and other software tools to create documents and other communications.Researched information and conducted analysis for software and systems modifications and new projects.

Signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.Effectively communicate with customers about account changes, new products or services, and potential upgrades.Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.Delivered excellent customer service, resulting in a consistent 100% customer satisfaction rating.Followed up with customers about resolved issues to maintain high standards of customer service.Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction by 99.9%.Proper arrangement and management of customers' documents and files.