Rumi Bhattacharya Email & Phone Number

Dubai, AE

India | UAE

I am passionate about employee experience and building organizational culture for productivity and efficiency. In my current role I develop and manage the HR Strategy and help build supporting policies and reengineer workflows to regulate end-to-end employee life-cycle.

Greater Kolkata Area

I am currently engaged in multiple freelance projects entailing HR process rationalisation, OD initiatives, new manager development courses for manufacturing companies, developing learning design documents as singular modules or a comprehensive journey, content development for e-platforms and session facilitations.

Addis Ababa

• ProjectsNew Processes Designed: Competency Model for management staff | Culture Shift to manage growth globally | Management of outsourced employees | Exit & Turnover optimization | Employee Engagement program |.
• Process Improvements & AutomationSpearheaded the shift from digitization to automation by realigning HR processes seamlessly. I used my experience of Lean Six Sigma & ACE tools to improve process TAT’s and quality of.
• HR Analytics & BIIsolated critical metrics from processes and developed dynamic dashboards to understand and influence key decisions in the areas of concern and further recommended cost-effective intervention. Trained.
• Learning & DevelopmentConceptualized and built framework for competency-based Leadership development program, across management levels. Initiated change management to shift from lecture mode of trainings to.

Addis Ababa

• Helped set-up the long term and short-term HR strategy for the firm, after understanding the socio-economic demographics, operating conditions and labour provisions in Ethiopia.
• Defined and documented level 5 job roles with skills and attributes, employee engagement calendar, end-to-end HR Policy Handbook and Code of Conduct in line with the Ethiopian Labour Proclamation.
• Training programs Developed: Sewing Operator Training (45 days) |POSH | Supervisory Soft-Skills (6).
• Proposed and planned pre-employment orientation program for local recruits to ease assimilation in industry, organisation and its value systems.

Gurgaon, India

Service Delivery Lead - L&TDCapability/Leadership Development Associate Manager - Responsible for the implementation of the Capability Development Strategy for Capability Network (June 2013-July 2015) and for Accenture Strategy, OG’s and Accenture Digital, wef 01st Aug 2015. Understand the needs of employees and teams to identify or develop learning assets.

New Delhi Area, India

• Working independently, and empanelled with training consultants of global repute, I have conceptualized, designed, developed and delivered functional and soft-skills trainings globally
• Used Lumina Spark® for a client workshop in Kuala Lumpur on Interpersonal Skills for Leadership – addressing Sales and Marketing Leads. It covered speed coaching, effective feedback, driving change and conflict.
• End-to-end program/workshop designing, documentation, planning operations and delivery with other associate consultants, for a 75 day campus to corporate program for Alstom Power for two consecutive years
• Interesting projects delivered includes Corporate Olympics, Innovation workshop, CSR through Art, Emotional Intelligence through movie-making, Business Etiquettes & Team Building destination hunt
• English language and Cross-cultural Sensitivity training and workshops in Cote D’Ivoire (2009 – 2011)
• Presently engaged in various training projects as a freelancer delivering and customising programs on Lumina for Leaders, Customer Centric Selling, Influencing through Storytelling, Communication skills, New manager.

Soft Skills Trainer Was point person for assessing training needs, developing comprehensive and targeted training programs and conducting training activities across the functions Developed the Presenting with Confidence, Persuasion Skills and Time of my Life programs for card operations – and replicated across Services and Collections Specialized in.

Remittance Operations (May ’03 to Mar ’05),  Handled incoming and outgoing remittance operations for SBI Cards Developed end to end process re-designing with respect to the business metrics (Cost, Accuracy, Turnaround Time, Customer Satisfaction etc.)  Supervised comprehensive product launch cycles spanning establishing business requirements, cost.

 Handling queries for Platinum / Gold customers Maintaining ACD reports and monitoring team's performance Estimating staffing requirements and coordinating shift timings Identifying training requirements and developing specific contents for the same Awarded “Best Team Player” in Dec 2002

 Developing new avenues of business and market grounds for insurance products Underwriting car loan application for CitiBank and ICICI Bank Ltd Developing improvement plans through regular interactions with the middle and senior management of our client companies to monitor customer satisfaction levels

Human Resources Management And Services, Good

Pgdm, Marketing & Finance

B.Sc (Hons), Statistics

Recipient of Art Society Scholarship in 1996