Rumi Deka Email & Phone Number

India

Gurugram, Haryana, India

1) Providing L1 support for the client’s Network.2) Read the logs of the ticket open by the service desktop team and troubleshoot accordingly.3) Network monitoring and coordinating with L1/L2 Network Engineer of customer for link and Network related issues.4) Provide general solutions to all product-based queries and process and perform troubleshooting on assigned tickets by services desk executives and resolve the problem within SLA (service level agreement). 5) Network connectivity troubleshooting, Ping, Tracert, Telnet.6) Implement ideas that enhance the effectiveness of advanced technology solutions for clients.7) Handling escalations of network operations on daily basis.

Noida, Uttar Pradesh, India

Had been an efficient employee who has good management, analytical and technical skills like : - 1) Montiroring tools admin = Solarwinds, Appdynamics, Akamai SAAS, Thousand eyes2) ITSM ticketing tool = Axios assyst, Service now, BMC remedy, Freshservice3) ITSM process expert = Major incident management , Problem management , Change management, Capacity management, Knowledge management, etc4) IT monitoring expertise : = Monitoring and resolving L1 alerts for Windows and Linux servers, Network devices, Database alerts, Backup failure alerts, Application service alerts5) Azure AZ104 certified6) Bridge call initiator and bridge supervisor for Major incidents