Rumki Hossain Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

● Drive and manage all stages of full-cycle recruitment - build relationships with hiring managers to understand hiring requirements and create eye-catching job postings, conduct phone screens, schedule, and lead interviews, administer assessments / technical tests where applicable, prepare offers, complete reference/background checks, and present offers to successful candidates.● Building relationships with external applicants and creating/providing nothing less than an outstanding candidate experience across all stages of the recruitment process.● Pipeline creation & Management - focusing on hiring diverse candidates (both active and passive) across various technical and non-technical roles in multiple departments in multiple locations. Handling all coordination and communication with candidates.● Supporting special recruitment events (digital expos/job fairs/meetups) locally and beyond. Monitoring job boards ensuring postings are refreshed weekly and appear at the top of the candidate search page.● Conducting initial phone screens with qualified candidates and providing recommendations to the Hiring Managers on which candidates should continue through the recruitment process;● Coordinate in-person and virtual interviews, ensuring availability of key stakeholders; Staying current with latest hiring trends and strategies, offering innovative and creative ways to attract key talent ● Being a backup point of contact for employees on employee relations services, if needed then escalate or communicate to the HR Director as required.● The second point of contact to assist with employment relations with inquires on vacation, benefits, pay, use of self-service kiosks, etc.● Assisting in the management of all employee data records and overall system integrity and reporting.● Working closely with the HR Director to complete other special projects as assigned.

Greater Toronto Area, Canada

● Liaised with account management to learn about client vacancies and job specifications for Registered Nurses, RPN's, PSW's and other Healthcare workers across Canada.● Full cycle recruitment of Registered Nurses, RPN's and PSW's across Canada.● Wrote technical job postings and determining ways to attract top talent.● Identified, engaged and selected the best available talent on the market for client needs.● Pre-screened resumes according to the client's criteria and conducted interviews of candidates from pre-screening screening calls and interviews prior to internal submission of profiles.● Facilitated an exceptional candidate experience.● Researched and actively source to build diverse candidate pipelines.● Exercised resourcefulness by managing existing candidate pools.● Worked with internal clients to suggest suitable compensation packages.● Negotiate salary and prepare letters of offer.

Melbourne, Victoria, Australia

● Spearheaded all critical aspects of employee recruitment, selection and on-boarding for all Prestige InHome Care divisions and locations throughout Melbourne and Sydney with tact and diligence ● Successfully shortlisted candidates sourced through Seek, Indeed, other recruitment platforms and websites, while phone screening them and coordinating interviews for Melbourne and Sydney● Effectively conducted head office based interviews in conjunction with a Customer Care Specialist, while cross-checking successful candidate references and reviewing compliance● Coordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely manner● Resolved complex issues by determining the needs of the clients and offering favorable solutions● Maintained contact and followed up on problems that required special handling● Researched and responded to client inquiries and explained transactions to their satisfaction● Routinely coordinated job offers and inductions, while preparing Letter of Offers, sending welcome emails including letter of offer, pay rate, position description, statutory declaration, Direct Care Staff Induction, and Employee Enterprise Agreement information● Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner● Coordinated and managed multiple projects that support Operational Excellence● Implemented and ensured compliance with all operating procedures, processes and policiesAchievements● Successfully eliminated penalty risks and streamlined recruitment processes in alignment with paperless office and privacy policies● Effectively generated time and cost savings by eradicating task duplications● Selected to process work cover claim wages including completing reimbursement request forms and calculating staff hours and wages

Australia

● Successfully supported recruitment consultants with administration and candidate management throughout the entire recruitment process with tact and timeliness ● Established robust creation and editing of position descriptions, while reformatting resumes, phone screening candidates and coordinating interviews● Diligently updated candidate compliance documentation, preparing temporary, fixed-term, and permanent contracts, while updating candidate and payroll information using Astute system● Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with a genuine passion● Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the recruitment department are met in a timely, diligent and empathetic fashion ● Proactively incorporated complex operational and KPI data into PowerPoint presentations, calculating sales commissions using MS Excel● Routinely scanned and copied candidate verifications and completed Vevo check to confirm work rights, while processing contract extensions and terminations as needed ● Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelinesAchievements● Increased quality and efficiency through the continual application of robust and strong work ethic● Exceeded targets, team goals and overall organizational objectives with a strong drive and focus● Developed strong functional and operational knowledge throughout the process in a professional and conducive manner

Melbourne, Victoria, Australia

● Spearheaded front desk reception duties, managed switchboard, greeted clients and compiled tax returns, while effectively lodging tax returns using MYOB● Successfully collated, mailed and received client income tax return documentation, scrutinized Tax Office Notice of Assessments, checked data utilizing the Australian Tax Office (ATO) Online Portal● Ensured receipt of payments, emailing and scanning documents using MYOB, while writing cover letters for Electronic Lodgement forms, Notice of Assessments, penalties and payments● Proactively added value by quickly developing a practical working knowledge of ATO payments and refunds calculations, online systems and processes, and applying that knowledge accurately ● Met and exceeded expectations by consistently meeting deadlines and completing all daily tasks within specified time frames due to a high level of organization and analytical skills ● Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed ● Maintained quality service by following company policy and procedures ● Created strong relationships and viable connections with vendors and dealers ● Contributed to team effort by accomplishing productivity goals, targets and team objectives Achievements● Assisted in the effective development of policies and operating procedures to facilitate functional elements and ascertained goals ● Attended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution ● Utilized critical thinking and expert communication to solve problems during irregular situations

● Managed a busy switchboard and directed a high volume of calls within Melbourne Towers and Melbourne Central.● Despatched and received postal deliveries and courier packages.● Coordinated meetings for Directors and Department Heads, arranged boardrooms and catering for meetings and training sessions.● Responded to emails organization-wide and was the first point of notification for tenants for items such as staff availability and location, meetings planning, catering and supply requisitions.● Arranged security passes and directed clients throughout the building, coordinated building maintenance and place orders for office and catering etc.Achievements● Offered a full-time position due to my high level of capability, however, due to university commitments, regretfully was unable to accept.● Identified and implemented a beneficial change to improve the meeting room booking process, resulting in greater room availability and improved meeting room uptake and utilization.

● Updated, prioritized and grouped client orders and freights into company database using AusTrack and Mainstreet software.● Received, edited and processed client shipments by reviewing orders for accuracy of pricings and unit of measures; corrected errors before data input is confirmed to be shipped out.● Manifested, tracked and confirmed pallet and skid orders ● Calculate at the end of shift manifest weight and square meters used and the total amount of money being spent and for freight space and client charges.● Close details to consignments brought in by drivers and clients' requests.● Organising truck driver documents, consignments, and dangerous goods paperwork prior to the driver leaving.● Communicate with drivers in regards to pick up and drop off locations and arrival and departure time and freight in trailers.Achievements● Initially employed on a temporary basis for three months, was offered a lengthy assignment extension due to being able to learn the system quickly and having a fast pace mindset to having to get the job done. ● Learning about interstate and local areas within Australia including rural areas. Being able to understand freight handling and importance of delivery time.

● Switchboard Camberwell office: Manage an exceptionally busy switchboard, including checking voicemail, taking messages and locating staff.● Consulting Rooms for both Hawthorn & Camberwell branch: Coordinate patient appointments using Genie software; accept patient phone calls, take messages and/or transfer to the correct department.● Broad Administration duties, including mail collection and sorting, paperwork filing and dispatch to correct departments; administration of TAC/ Capacity of Transportation paperwork, including forwarding to TAC and scanning into Bossnet Database; entering patient information, appointments, and payments using Genie software; developing financial reports daily and weekly, and updating patient Admission and Discharge information using IPM software.Achievements● Initially employed on a temporary basis for one month, was offered a lengthy assignment extension due to my aptitude and high work ethic.● Gained a strong understanding of Genie, Bossnet and IPM software packages

Mississauga, Ontario

● Provide phone and administration based advice and support to internal and external stakeholders clients across the areas of Vehicle, Property, Life and Public Liability Insurance. ● First point of contact for commercial (business) and consumer clients. Provide advice to existing policyholders, and set up insurance policies for new clients. ● Produce business correspondence relating to new policy documentation, claims processing, and receipt of monies.● Liaise with a broad range of internal and external stakeholders relating to insurance sales and claims including Insurance Brokers, Legal Representatives, Corporate and Consumer clients, Claims Settlement and Recovery Officers, and Senior Management.● Accurate Data Entry of client information into the database, with adherence to privacy legislation.Achievements● Offered the opportunity to gain exposure to different functions of the business through the “shadowing” program (by my Manager) as a reward for my level of interest and commitment to the organization. Gained valuable experience in Claims, HR and Marketing Departments.● Achieved a high level of general insurance knowledge and expertise in a short time frame, due to both my level of dedication and my strong desire to learn and grow.

Ontario, Canada

● Reported to the Team Supervisor. Once promoted to Sales Administration Officer, reported to the Managing Director.● Managed large volumes of inbound and outbound customer enquiries regarding sales of Internet and Telecommunications services.● High focus on customer satisfaction and retention. Analyzed customer plans, calculated savings and identified benefits in order to retain customer accounts.● Assisted customers with general enquiries, transferring them to the correct department when necessary. ● Ensured all customer service KPI’s were met in terms of Adherence, Average Handline Time, and Customer Satisfaction.● Evaluated daily sales data and developed daily, weekly and monthly sales reports in MS Excel for use by Management.● Tracked, and reported Sales Commissions to Management and Staff.● Analysed Excel data to monitor fraud, and track Inventory.Key Achievement:● Promoted to Sales Administration Officer after a four-week initial employment period, in recognition of my capabilities in data reporting and analysis.

Bachelor Of Commerce (Bcom), Human Resources Development

Diploma Of Commerce, Diploma Of Commerce