Rumman Khondker (Kon) Email & Phone Number

Calgary, Alberta, Canada

• Lead and support each Major projects in Western Canada (British Columbia, Alberta, Saskatchewan, NWT and parts of Manitoba).• Implement connectivity between between instruments to Laboratory/Hospital Information system. • Lead Middleware implementation Projects Provincially (Alberta Precision Laboratories, Fraser Health).• Drove projects from point of sale to implementation; this would include building/migration of server to AWS cloud. Suppot Laboratory Information System (LIS) testing with Laboratory Technologists, LIS analysts, IT analysts, System Engineers and PM collaboratively. Peform the training and on/of-site support.• Respond to Customer needs in a timely manner (both internal and external customers)- ensure proper customer management post-Go-live.• Utilize onsite guidelines when performing implementations- use pre-site call and follow up email to give process overview and answer questions• Ensure that all activities related to implementation are covered and adherence to using tool required for PMO.• Participate in Sales Support Activities- Including lunch and learns, regional users groups and pre- sales meetings. Deals with upset/ volatile customer situations effectively and offers solutions and/or escalates.• Technical support: collaborate with the Applications and Field Service team to coordinate their work (as required) and provide an efficient resolution or service to the customer.

Mississauga, Ontario, Canada

• Implement Sysmex instruments, middleware and reagents into customer sites/laboratories: Plan the implementation process on project basis. Handle project from point of sale to post-implementation phase. Assist customer with meeting their regulatory and validation requirements. Provide appropriate training for the customer on newly installed instruments. Manage the integration process to meet customer expectations and timeline.• Perform troubleshooting on issues related to reagent, middleware or instrument performance designed to improve customer self-sufficiency: Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions. Recognize and communicate product issues, complaints and potential improvements.• Execute moderately to highly complex single and multisite integration activities to keep project momentum and manage issues (i.e. operation, workflow, middleware).• Develop and implement training programs (workshops and onsite training) for customers and Technical Services to maintain desired levels of customer satisfaction.• Manage time, territory of Western Canada (B.C., Alberta, Saskatchewan and Territories) and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for supporting the systems assigned to their territory and greater geography to meet business demands. Accomplish results individually and in collaboration on teams and work groups.• Provide technical information to direct management/peers and other functional groups. Proactively address and support sales objectives and organizational directives.

100 International Blvd

• Oversee/manage 10-15 employees daily and on shift basis. • Write schedule for 30-40 employees in the department for all 3 shifts. Standardize scheduling format for the laboratory.• Assist Supervisor with Interview/Hiring process as needed. • Admin/Key-operator/Expert User for Sysmex XE-2100, XN-9100, WAM and Cellavision.• Help with writing validation protocol, and lead the clnical validation team for 12 XN Analyzers, 2 TS-10’s, 4 SP-10’s and 4 DI-60’s (including Cellavision). • Train over 20 MLTs and 15 MLAs. • Act as a consult for validation and go-live for 5 other sites. (Kennedy, Belleville, Sudbury, London and Thunder Bay)• Implement validation test matrix and perform end-to-end Customer (User) Acceptance Testing. • Help with writing Standard Operating Protocols related to all current and new instrumentation and assays. • Conduct an array of daily maintenance and quality control tasks, including advanced troubleshooting. • Interact and collaborate with Lab Manager, Supervisor, Medical/Scientific, and Quality and Regulatory teams to design, validate and implement new tests, and implement achievable plans for work unit/department/teams. • Participate in critical reviews of key indicators, incidents, audits, inspection, and improvement opportunities resulting in effective implementation of corrective actions.

100 International Blvd

• Perform tests, maintenance and quality control procedures on SYSMEX XE-2100, ACL TOP 700 CTS, Alifax ESR Test 1 BCL, Nicolet IS-10 FTIR Spectrophotometer, AQUIOS CL Flow Cytometer, BIO-RAD IH1000, SQA-Vision and Beckman Automate. • Perform manual analysis of Body fluids, Semen (Infertility and Post-Vasectomy) and Calculi (Kidney stones, Urinary etc.); as well as sickle cell (SickleDex) test, Mono-test, Hemoglobin H inclusion, and Malaria sample preparation and identification. • Perform blood smear analysis based on laboratory protocols. Perform qualitative/quantitative analysis as needed on abnormal/critical results and perform rejection of specimens based on sample integrity.

100 International Blvd.

• Managing development of Standard operation protocol and streamlining of processes in accordance with applicable regulations or guidelines (i.e. CLSI, IQMH, CAP, OLA, etc.) for 6 Laboratories across Ontario. Ensure all laboratories follow procedures and expectations are met according to national standards.• Oversee and support: new and ongoing verification of instruments/assays, internal/external quality control or proficiency programs, external assessments.• SOP development and amendments• Perform internal audits as required.• Cooperate with and act as liaison between laboratory operations team and Medical/Scientific team to ensure patient safety in all implementations.

Oshawa, On

• Prepare hazardous solutions and demonstration materials.• Set up materials to be used in labs and subsequent clean up and removal when the lab exercise is finished.• Monitor supplies and wastes, including hazardous solutions, specimens and risk group level 1 bacteria, associated with teaching labs.• Moving, cleaning and maintaining a variety of teaching lab equipment and storage areas.• Communicating with Faculty Laboratory Coordinators, Program Laboratory Managers, other technical staff and graduate and undergraduate teaching assistants regarding laboratory manuals and laboratory protocols.• Reviewing laboratory schedules and laboratory manuals to determine supplies, equipment and specimens needed for each laboratory.• Contributing to the maintenance of the teaching laboratories, inventory of supplies and chemicals; updating all Material Safety Data Sheets (MSDS) and the safe disposal of hazardous wastes through Risk Management Services (RMS).

200 Elizabeth Street, Toronto, On M5G 2C4

Trained in the 5 major disciplines of laboratory technology: Histology, Biochemistry, Hematology, Blood Bank (Transfusion Science), and Microbiology.• Trained in both automated and manual specimen accessioning and processing including the use of the Abbott tracking system.• Experience in use of Ultra, SoftMic LIS systems and UHN EPR • Operated and maintained laboratory instruments including auto pipette, centrifuges, oven, incubators, cell counter, etc.

Eaton Centre

Master Of Health Administration, Health Care Administration/Management/Informatics

Major in Health Informatics and Information Management

Bachelor'S Degree (Bhsc, Hons), Medical Laboratory Science

Activities and Societies: MedLab United: VP 2012-2013 & President 2013-2014, Program Advisory Committee Student Representative, Faculty.

Advanced Diploma, Biotechnology: Industrial Microbiology

Activities and Societies: Citizen Research Group Biotechnology: Industrial Microbiology