-Develop and train customers on the best strategies for prompting artificial intelligence (AI) tools to perform legal tasks, resulting in customers increasing their use of AI tools. -Develop AI training materials based on the actual workflows of litigation and transactional attorneys, enabling myself and my colleagues to conduct interactive training sessions with customers.-Prevent customers from canceling AI subscriptions by developing and conducting training on AI tools based on actual cases the customers were working on, resulting in customers rescinding their cancellations.-Collaborate with product developers and engineers by communicating requests from customers about what they wanted legal AI tools to do and making suggestions for how results should be displayed, resulting in more ease of use for customer

-Develop and train customers on the best strategies for prompting artificial intelligence (AI) tools to perform legal tasks, resulting in customers increasing their use of AI tools. -Develop AI training materials based on the actual workflows of litigation and transactional attorneys, enabling myself and my colleagues to conduct interactive training sessions with customers.-Prevent customers from canceling AI subscriptions by developing and conducting training on AI tools based on actual cases the customers were working on, resulting in customers rescinding their cancellations.-Collaborate with product developers and engineers by communicating requests from customers about what they wanted legal AI tools to do and making suggestions for how results should be displayed, resulting in more ease of use for customers.

Taught in-person and online courses on business law and e-discovery.

Taught legal research, analysis, and writing to first-year law students.

Developed online course teaching law students how to maximize scores on legal exams.

Responsible for increasing software adoption, use, preference, and retention of customers.• Consistently exceeded yearly customer usage goals in assigned territory by an average of 10% per year by creating original training materials tailored to customer needs. • Cultivated long-term trusted advisor relationships at all levels of clients' businesses, including law firm partners, associate attorneys, IT Managers, and C level executives, resulting in 30% of sales leads I generated closing.•Uncovered client needs to find strategic information on judges and expert witnesses and took the initiative to develop specialized searches to meet this need, resulting in collaboration with Product Manager to create new LexisNexis product that generated multiple sales nationwide. •Used innovative research techniques to locate a witness given only the witness’ first name and attendance at a reception in a particular geographic area.•Developed specialized series of business development searches to identify potential clients and competitors. •Collaborated with Account Manager to close the first sale nationwide of new product LexisNexis Total Search, then developed training program to maximize customer's use of the product, resulting in receiving the Most Significant Win Award for the year the product was introduced. •Generated the greatest number of qualified sales leads on my team, resulting in winning the Point of Sale Lead Generation Award.•Created humorous presentation demonstrating the usefulness of new tax software, winning Demorama award for the best presentation of new software.•Won Circle of Excellence Award for exceptional achievement in exceeding goals, teamwork, customer relations, and demonstrated leadership.