Vice President Business Operations
Atlanta, Georgia, United States
Managed day-to-day operations, planning and office functions remotely across five distinct professional services businesses in consulting and training with ~$50M in revenue. Led 35+ person team across business operations, client services, analytics, training delivery, and customer success (software) with offices in California, Missouri, and Minnesota.Financial Management – Driving EBIT: Accountable for day-to-day forecasting, reporting, and financial improvement across five… Show more Managed day-to-day operations, planning and office functions remotely across five distinct professional services businesses in consulting and training with ~$50M in revenue. Led 35+ person team across business operations, client services, analytics, training delivery, and customer success (software) with offices in California, Missouri, and Minnesota.Financial Management – Driving EBIT: Accountable for day-to-day forecasting, reporting, and financial improvement across five businesses.• Coached General Managers resulting in multi-million projected EBIT improvement for 2024.• Led the annual budget process in collaboration with finance to meet overall goals of 10% annual growth in revenue and EBIT.Business Turnaround – Streamlining Operations: Achieved 18-month turnaround for struggling training business and continued to manage P&L. • Reduced cost of delivery by 10% and improved overhead efficiency by 50%.• Increased revenue by 15% annually by changing sales approach from outbound calling to electronic catalogue and leveraging social media.• Exceeded budget three years in a row by refocusing operations from in-person to virtual delivery during economy shutdown due to COVID. Remote Workforce – Employee Engagement: Managed through COVID office closures, coordinated return to office and implemented flexible arrangements for remote and office work• Retained 95% of employees with no negative impact on client delivery by working with employees• Improved employee engagement 48% to 75% measured in global company survey in 24 months by systematically developing and implementing actions created with employeesStrategic Planning – Collaboration: Led cross-functional team and co-authored 5-year growth plan to the existing business• Gained approval for investments and go-ahead by the Board of Directors, co-led the PMO to drive the transformation (still in progress) Show less