Rosie (Ruoxi) Gao Email & Phone Number

Toronto, Ontario, Canada

Provide oversight and day-to-day project management support for enterprise projects• Lead the planning, implementation, and close-out of successful projects• Regular management of project resources• Define a project’s scope, deliverables, and goals• Make effective decisions or recommendations with respect to resourcing requirementsand mitigation / contingency planning• Prioritizing tasks to maximize impact and results with limited resources and time• Facilitate and contribute to project meetings or presentations• Provide clear expectations and meaningful feedback to project team members• Manage and communicate client and stakeholder relationships and expectations• Identify and document quality assurance needsOverall project performance and the achievement of project objectives• Create and manage project plans, schedules, and timelines• Apply appropriate key performance indicators to monitor project health and performanceand establish appropriate reporting protocols• Monitor and assess project progress and performance• Identify, document, manage, and communicate project risks• Meet budgetary objectivesSupport the growth and capacity of the Project Management Office (PMO)• Co-create a framework of standards and best practices that can be used to shape thefuture enterprise PMO• Collaborate with the PMO team and other internal business areas and teams• Conduct project evaluations and lessons learned exercises to ensure continuousimprovement• Build strong relationships with internal business teams, Ontario PSE institutions, andother project stakeholders• Identify opportunities to remove barriers and improve upon eCampusOntario’s currentpractices and processesAdministrative Duties• Support other PMO team members with project management activities, as needed• Assist other eCampusOntario teams with achieving targets / goals when critical supportis required• Participate in organization-wide planning, training, and engagement activities

Marketing and team management professional overseeing the strategy and logistics of launching Toronto’s first veterinary-trained animal transport service. • Collaborated with CEO to strategize market launch, draft and implement media press releases, email campaigns, and pricing information• Tracked marketing efforts and generated reports while maintaining regular contact with CEO and HR stakeholders • Main point of contact for sponsorship vendors and business partners. Secured contract with Toronto Animal Services within second month of business launch, and established positive sponsorship relationships with St John Ambulance and various veterinary hospitals in the GTA• Was a key player in drafting SOP policies and proposals in response to emerging business needs, identifying risks and drafting mitigation measures, and procuring services and supplies for ambulance maintenance and renovation• Managed client relations and moderating intense, time-sensitive situations in a compassionate, professional manner• Main point of contact for internal team, managing matters pertaining to scheduling, communication, and morale. Maintaining close contact with the team in order to offer guidance and resolve issues in a timely manner• Created and launched social media and Google Business pages, maintaining and promoting daily engagement with followers while scheduling regular posts• Face of the company, represented the company at a professional capacity in media interviews which resulted in increased public engagement (Global News, City News)

Project lead in developing a college Graduate Certificate-level Project Management course based on the use of existing project management simulation software. Responsible for building course outline, course schedule, slide decks, user guides, course overviews, assessment tools, rubrics, and supplementary resources through research and creative analysis to optimize software functions. • Collaborated with client, external SMEs, and project team to establish clear understanding of the project goals; gathered requirements, performed risk analysis, secured accountability, and established ongoing communications while maintaining excellent client relations• Created and managed comprehensive documentation including: project charter, project plan, requirements documentation, progress reports, issues register, user guide, presentations, and content deliverables as suited the client’s needs• Managed day-to-day client and team interactions including communicating project timelines• Hosted weekly meetings with client and project team covering project progress, tracked minutes, created meeting agendas, and ensured understanding of the project team across the board of any changing needs of the project and how to accommodate them• Improved efficiency and facilitated project success by implementing quality assurance and prompt conflict resolution while providing solutions and ongoing support in curriculum-compliant content creation• Delivered comprehensive product that exceeded client’s expectations, and which is currently in use at George Brown College for students enrolled in the Project Management program

Vaughan, Ontario, Canada

Senior member of the zoo team at a CAZA-accredited facility, responsible for the daily success of multi-departmental operations through team management, resource management, and media relations. Performed specialized care of 450+ reptiles and amphibians including numerous endangered, native, and potentially dangerous/venomous species. • Coordinated daily scheduled tasks between various departments within the company while providing ongoing support and maintaining the organization’s operational standards • Developed and implemented the Pet Rehoming Program which increased foot traffic and improved public perception • Ensured the welfare of all animals in the zoo with regular physical examinations, habitat inspection, and collaboration with the veterinarian to create health plans and facilitate medical procedures• Oversaw multi-departmental hiring and procurement while ensuring compliance with facility budgets• Built positive, meaningful relationships with members of the public through fielding questions and responding to calls while resolving any problems that occurred • Public face of Reptilia Zoo, represented the company at a professional capacity in live and pre-taped media interviews and scripted educational programming (The Discovery Channel, CP24, Rogers TV, TVO Kids, CBC Kids)• Designed, developed, and presented theoretical and practical workshops on exotic animal husbandry, safety, and first aid to Animal Services personnel of various municipalities with great success and which resulted in future contracts• Promoted public engagement and maintained positive social media presence by drafting, editing, and publishing daily social media posts across multiple platforms• Guest speaker at the 24 Canadian Forces Annual Med Tech Regional Workshop 2017

Vaughan, Ontario, Canada

Managed Tour Guides, Photographers, Educators, and the seasonal Internship Program• Created opportunities for over 20 part-time, temporary, and contract staff and drove ongoing operational success through recruitment, coaching, performance evaluation, and graduation while successfully fostering the development and growth of individuals’ skills• Provided unique industry insights to interns through the implementation of weekly theoretical and practical training sessions and assignments• Organized and managed internal staff appreciation events to improve morale and facilitate team building

Vaughan, Ontario, Canada

Reporting to the Lead Zookeeper, primarily responsible for animal care, guest interaction, and facility maintenance. This entailed:• Developed engaging enrichment projects for a variety of reptile species to promote mental stimulation and physical well-being• Ensured the safety and health of all animals in the zoo with regular physical examinations and habitat inspection while working with the veterinarian to create health plans and facilitate medical procedures• Supported the company mandate of delivering conservational and educational content through guided zoo tours, theater shows, animal feedings, and behind-the-scenes tours• Was a key player in securing accreditation from Canada’s Accredited Zoos and Aquariums

• Member of the education team, developed and performed interactive TDSB and TCDSB Science Curriculum-compliant presentations with live reptiles to students ranging from JK to post-secondary grade levels• Actively promoted scientific knowledge while maintaining excellent school-zoo relations through professional conduct and safe handling of animals in a classroom setting• Presented in over 100 classrooms and lecture halls with a variety of small to medium sized turtles, lizards, snakes, and crocodilians up to 3 ft

Development of a point-of-use filter system for drinking water purification using nanotechnology• Bacterial stock sample analysis and preparation for SEM and TEM• Operation of Atomic Absorption Spectroscopy and related data processing• Preparation of summaries and reports• General laboratory experience

Terrence Donnelly Centre For Cellular And Biomolecular Research

Graduate Certificate, Project Management

Bachelor'S Degree, Applied Zoology