Escalation Engineer in Data & AI

We deliver technical support service to our customers when using Azure Products: Azure Data Factory, Azure Purview etc. Help them to find the root cause of the technical issues as well as provide resolution. Work as escalation resource to help front-line support engineers resolve technical issues which are more complex. Work as SME of Azure Data Factory and Azure Stream Analytics product, and help global support engineers when they have any technical difficulty.Write… Show more We deliver technical support service to our customers when using Azure Products: Azure Data Factory, Azure Purview etc. Help them to find the root cause of the technical issues as well as provide resolution. Work as escalation resource to help front-line support engineers resolve technical issues which are more complex. Work as SME of Azure Data Factory and Azure Stream Analytics product, and help global support engineers when they have any technical difficulty.Write troubleshooting document to benefit global support engineers.Work as a interviewer to help team hire talents. Show less

Work as big data support engineer in APAC region, cover several big data services on Azure. Supporting global customers to better utilize Azure resource to achieve more in big data processing and analytics. The products we support include: Cosmos DB, HDInsight, Azure Data Factory, Azure Databricks, Azure Data Lake, Azure Stream Analytics, Azure Machine Learning.Engage in solving complex issue by work with both product team and partner service support.Deliver support with quality and… Show more Work as big data support engineer in APAC region, cover several big data services on Azure. Supporting global customers to better utilize Azure resource to achieve more in big data processing and analytics. The products we support include: Cosmos DB, HDInsight, Azure Data Factory, Azure Databricks, Azure Data Lake, Azure Stream Analytics, Azure Machine Learning.Engage in solving complex issue by work with both product team and partner service support.Deliver support with quality and drive for customer satisfaction.Equipped with common technical skills like .Net, Java, SQL, Spark etc. Show less

SQL Server premier support for APAC enterprises1. Experienced in troubleshooting SQL Serve HA features(AlwaysOn, Cluster).2. Solid and extensive practice in SQL Server performance tuning, both server level and specific query.3. Help customer to handle EMERGENCY situation in SQL Server production environment, high CPU, hang server, error and exceptions etc.4.Provide advisory service for enterprise using major SQL architecture and deploying features.5. Qualified in Windows… Show more SQL Server premier support for APAC enterprises1. Experienced in troubleshooting SQL Serve HA features(AlwaysOn, Cluster).2. Solid and extensive practice in SQL Server performance tuning, both server level and specific query.3. Help customer to handle EMERGENCY situation in SQL Server production environment, high CPU, hang server, error and exceptions etc.4.Provide advisory service for enterprise using major SQL architecture and deploying features.5. Qualified in Windows Server basic knowledge: Active Directory, Windows Authentication, Network issue, performance issue under Windows Server OS.6. Experienced with Microsoft Azure service(SaaS layer), especially Power BI Service.7. SQL Server BI features: SSIS, SSRS, SSAS, Power BI report server. Show less

Developer Support Engineer Intern.help to write several demo code for customer using Microsoft developing technologies, C++, C#, .NET, WCF, powershell etc.

·Performed as a technical support consultant.·Certified as Service Consultant Candidates for Early Watch 2005;·Certified as SAP Certified Technology Associate - Root Cause Analysis for SAP SolMan 7.1.Team:AGS CoE,runSAP BPO.·Translated much technical materials regarding DCM(data consistency management);·Implemented one purchase order query demo;·Developed one tool to transfer excel files into ABAP code with the help of the Apache poi lib.·