Rupak Bhuse Email & Phone Number

Copenhagen Area, Capital Region, Denmark

• As a Technical Engagement Manager, I take complete ownership of technical customer success at Queue-it. I manage both technical pre-sales activities and post-sales engagement.• Demonstration of the entire Product to the Customer and responding to all their technical, subscription, commercial and product related questions.• Ability to handle and support extremely complex and big clients along with mid-level and smaller clients. • Learning new integration methods, features developed by the development team when there is a new product release and then explaining to the customers.• Collaborating with Account executive or sales team on how to improve the demonstration by having pre-meetings and know about the customer better so that we go to a customer demo with one face• Customer Success – Regular follow-up with customers to see if they need any assistance in existing setup and showing them with new feature releases and future plans, basically protecting our customer base.• Customer Feedback - Continuous Process for Updating Software team. Finding new bugs and issues within the product and new product released and providing feedback provided by the customers to the development team.• Bridging the gap between the Software development team and the customer. • Cross functional team coordination - As a single point of contact for the customer all the requirements came through me and I had to manage all their requirements by coordinating with our different teams• CRM – recording conversations during customer meetings in CRM for future reference • Product Documentation - Creating Technical Whitepaper and Creating Zendesk Articles• Flexible in working with international clients in different time zones.• Working with international clients understanding their needs and resolving the issues by providing the right solution.• Handling work pressure and Solving all the issues on time or the product is of no use to the customer

Mumbai Area, India

•Managing and leading the project teams across broad technical, financial and business disciplines•Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing Information Technologies•Tracking progress to ensure project milestones were completed on time, on budget and with the desired results.•Defining processes and tools best suited to each project, creating detailed project road maps, plans, schedules and work breakdown structures•Instrumental in planning and executing innovative strategies to achieve objectives for infrastructure improvement•Recommending Information Technology Strategies, Policies and Procedures by evaluating Organization outcomes, identifying problems and anticipating requirements•Ability to quickly assess complex information on numerous activities and structure it for a top management decision base•Dealing with various stakeholders of the organization on a day to day basis •Streamlining resources in proportion to the scope of work and ensuring to allocate with the right mix of skills, seniority and on/off-shore resources•Managing co-ordination of the partners/sub-contractors and working groups engaged in project work•Managing project scope and change control and escalating issues where necessary•Resolving cross-functional issues at project level•Excellent computer skills in MS Word, PowerPoint and Excel.•Providing KPI reporting, optimization of processes along with continuous service improvement and transformation•Excellent interpersonal and communications skills and quickly build rapport with customers, colleagues, and senior managemen

Mumbai Area, India

Tool Skills CA Spectrum 9.1 – Network Fault Management Implementation CA Desktop and Server Management 11.2 – Patch Management CA Unicenter Service Desk 11.2 – Helpdesk Tool Implementation CA Etrust 8.1 – Antivirus Service Implementation CA eHealth 6.1 – Network Performance Management Implementation•Implementation for DSM, eHealth, Spectrum, eTrust for 123 Windows Servers and around 2000 nodes•Upgradation of Enterprise Server, 2 Domain Manager r11.1 to r11.2, Unicenter Patch Management r11.1 to r11.2, ITM 8.0 Server to ETrust ITM 8.1 Server•Testing and deployment of patch through Unicenter Patch Management r11.2 to remote location nodes from centralized location•Deployment of DSM agent, Software Package centrally from Domain Manger to remote location by taking remote control from centralized location•Judging each Alarm and event reports for future planning, forecasting, and scheduling processes•Reviewing reports for bandwidth utilization of the links, devices CPU and Memory utilization reports for smooth day to day process•Responsible for preparing regional reports by selecting appropriate tools for production planning and inventory management •Discovery of Servers and Network devices in Spectrum and Ehealth and configuring thresholds for alarms management•Responsible for Daily Activity Checklist for each servers and network devices•Implemented Disaster Recovery process for Ehealth and Spectrum•Hands-On experience in installation and configuring Windows Servers and Cisco Routers and Switches•Requirement gathering from the customer and support teams•Troubleshooting the product issues and coordinating with CA support•Notification in form of SMS, emails for critical conditions to senior management, client and Team Members

Government Projects In New York Area

• Extensive knowledge in developing Cost Estimates and Schedules• Analyzing Blueprints to prepare cost of materials and labor estimates • Technically competent in analyzing Government Tender Design• Project management skills with ability to lead cross-functional teams• Involved in meeting with business representatives for requirements of various products• Preparing and maintaining directory of suppliers, contractors and sub-contractors• Confer with engineers, contractors and subcontractors on changes and adjustments to cost estimates.• Visit site and record information about access, topography, and availability of services

Health Science: Computer Lab AssistanceInstalling and Updrading Computers and Printers.Working with other team members in setting up Computer Labs for Professors and Conference Rooms. • Experience in customer service.• Good communication and hospitality skill sets.• Ability to work well under pressure as well as in team.

• Teaching Math for 8 and 9. • Encouraging with constructive comments. • Motivating students with positive ideas.

Masters In Electrical Engineering, Telecommunication And Networking

Project: • Node Compromise Modeling for Mobile Ad-hoc sensor Network: a graduate project which involves authentication protocols.

Bachelors In Electronics And Telecommunication Engineer, Telecommunication And Networking

Activities and Societies: Member: Institute of Electrical and Electronics Engineers (IEEE) in March 2005 Member: Institute of Electronics.

Junior College, Science