Rupak Bhuse Email & Phone Number

Copenhagen Area, Capital Region, Denmark

• As a Technical Engagement Manager, I take complete ownership of technical customer success at Queue-it. I manage both technical pre-sales activities and post-sales engagement.
• Demonstration of the entire Product to the Customer and responding to all their technical, subscription, commercial and product related questions.
• Ability to handle and support extremely complex and big clients along with mid-level and smaller clients.
• Learning new integration methods, features developed by the development team when there is a new product release and then explaining to the customers.
• Collaborating with Account executive or sales team on how to improve the demonstration by having pre-meetings and know about the customer better so that we go to a customer demo with one face
• Customer Success – Regular follow-up with customers to see if they need any assistance in existing setup and showing them with new feature releases and future plans, basically protecting our customer base.

Mumbai Area, India

• Managing and leading the project teams across broad technical, financial and business disciplines
• Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing Information Technologies
• Tracking progress to ensure project milestones were completed on time, on budget and with the desired results.
• Defining processes and tools best suited to each project, creating detailed project road maps, plans, schedules and work breakdown structures
• Instrumental in planning and executing innovative strategies to achieve objectives for infrastructure improvement
• Recommending Information Technology Strategies, Policies and Procedures by evaluating Organization outcomes, identifying problems and anticipating requirements

Mumbai Area, India

• Tool Skills CA Spectrum 9.1 – Network Fault Management Implementation CA Desktop and Server Management 11.2 – Patch Management CA Unicenter Service Desk 11.2 – Helpdesk Tool Implementation CA Etrust 8.1 – Antivirus.
• Implementation for DSM, eHealth, Spectrum, eTrust for 123 Windows Servers and around 2000 nodes
• Upgradation of Enterprise Server, 2 Domain Manager r11.1 to r11.2, Unicenter Patch Management r11.1 to r11.2, ITM 8.0 Server to ETrust ITM 8.1 Server
• Testing and deployment of patch through Unicenter Patch Management r11.2 to remote location nodes from centralized location
• Deployment of DSM agent, Software Package centrally from Domain Manger to remote location by taking remote control from centralized location
• Judging each Alarm and event reports for future planning, forecasting, and scheduling processes

Government Projects In New York Area

• Extensive knowledge in developing Cost Estimates and Schedules
• Analyzing Blueprints to prepare cost of materials and labor estimates
• Technically competent in analyzing Government Tender Design
• Project management skills with ability to lead cross-functional teams
• Involved in meeting with business representatives for requirements of various products
• Preparing and maintaining directory of suppliers, contractors and sub-contractors

• Health Science: Computer Lab AssistanceInstalling and Updrading Computers and Printers.Working with other team members in setting up Computer Labs for Professors and Conference Rooms.
• Experience in customer service.
• Good communication and hospitality skill sets.
• Ability to work well under pressure as well as in team.

• Teaching Math for 8 and 9.
• Encouraging with constructive comments.
• Motivating students with positive ideas.

Masters In Electrical Engineering, Telecommunication And Networking

Project: • Node Compromise Modeling for Mobile Ad-hoc sensor Network: a graduate project which involves authentication protocols.

Bachelors In Electronics And Telecommunication Engineer, Telecommunication And Networking

Activities and Societies: Member: Institute of Electrical and Electronics Engineers (IEEE) in March 2005 Member: Institute of Electronics.

Junior College, Science