Worked as a Support Specialist for Vimeo Core and LiveRoles and Responsibilities:-Respond to user inquiries and troubleshoot technical issues promptly and effectively.Deep dive into technical problems to identify root causes and provide appropriate solutions.Assist users in navigating and utilizing Vimeo's video/live streaming platform effectively through live chat and calls.Collaborate with cross-functional teams to resolve customer issues and ensure a positive user experience.Contribute to the development of support materials, knowledge base articles, and FAQs to improve user self-service capabilities using JIRA and Confluence.

Worked as a Client Sucess Specialist for Vantage FitRoles and Responsibilities: -1. Onboarding and planning for new clients to the SaaS platform.2. Creating and establishing an engagement plan for the onboarded clients3. Maintaining relationships with active clients and handling their issues and queries related to the SaaS platform.4. Identifying the issue reported by the client and resolving them with the help of available APIs 5. Providing customized reports as per the client's request through SQL queries and custom APIs.

Worked as a Senior Operations and Technical Support for Vantage Circle atGuwahatiRoles and Responsibilities:-1. Following up on the Client's user requests and client requests for Vantage Circle, Vantage FIt & Vantage Pulse.2. Handling escalations regarding bugs and errors found on the Web platform and through the app.3. Trouble-shooting the Web platform, Android app, and IOS app.4. Solving customer issues via Chat and Email medium with an approach of minimal turnaround time. 5. Handling the Merchant Affiliate reports from various merchants such as Flipkart, Amazon, etc. based on the Client's User request.6. Freshdesk and Freshchat experience7. Monitoring Logs via Grafana to report any outages.8. Organizing platform awareness and documentation supporting the demos for new clients and prospects

Worked as customer support for groupon.co.uk at Groupon Shared ServicesPvt. Ltd BangaloreRoles and Responsibilities:- 1. Following up on customer requests.2.Handling escalations regarding payments and purchases through the app.3.Trouble-shooting on the Groupon Android app and IOS app.4. Solving customer issues via Chat and Email medium with an approach ofminimal turnaround time.5. Zendesk and Bold360 experience

Worked as Technical support and Project Associate at KolkataRoles and Responsibilities:- Provide technical support for the newly launched websites by Xtreme WebsPvt LTD. Client handling and retention. Mostly using Skype

Worked on contractual basis as Junior IT Support Engineer for Prometric Testing (3rdparty payroll CMS computers) at KolkataInstallation and maintenance of all systems within a clients digitalenvironment. Producing documentation on operational, system anduser procedures & guidelines. Building, configuration andtroubleshooting of server and desktop hardware.Hands-onexperience working with switches & ethernet networks.