Rupal Jain Email & Phone Number

United States

United States

Washington D.C. Metro Area

I manage the business, which provides digital marketing, business and customer support, and recruiting support services. Here are some of the major tasks and responsibilities. - Manage digital marketing projects for online marketing campaigns, SEO, social media, and affiliate marketing - Manage customer support operations for a press release distribution service- Coordinate between the operations team and clients for timely publication of releases- Managing recruiting support service operations of the company- Managing client and vendor relations for the business- General business functions such as invoicing and bookkeeping

United States

Subcontractor, Public Sector Financial Services• Handle customer support operations for a public sector financial services organization• Attend inbound calls from lenders and borrowers• Make outbound calls as and if required as per the guidelines• Help the callers with technical aspects of creating and managing their accounts on the online portal• Troubleshoot various aspects of clients’ account operations • Follow the organization’s guidelines for providing customer support

Haddonfield, New Jersey, United States

Branch Operations, Customer Service Representative• Customer service functions of clients visiting the branch• Ensuring high level of customer satisfaction by answering customer queries and service requests• Cross selling different banking and investment products to new and existing clients• Helping clients by providing basic account management services

Moorestown, New Jersey, United States

Franchise Store Operations, General Manager• Manage various aspects of store operations, including merchandising, expense and loss control, profit management, budget planning and supervision• Build team capacity by hiring, training, and conducting regular operations reviews and performance appraisals• Implementing policies and procedures to deliver store mission and objectives as well as the overall operation of the store• Manage a high level of customer satisfaction at a very busy store by training and motivating employees to ensure proper customer service

Haddonfield, New Jersey, United States

Franchise Store Operations, Manager• Develop and implement strategies to increase sales by 40% over previous ownership• Coordinate the hiring, payroll, training, and related HR responsibilities• Establish and maintain positive relationships with customers to help build strong customer base• Manage inventory and orders for supply when necessary• Implemented a new product inventory tracking system which reduced monthly food costs by 17%