Rupal Patel's Location
Greater London, England, United Kingdom, United Kingdom
Rupal Patel's Contact Details
Rupal Patel work email
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Rupal Patel personal email
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About Rupal Patel
A recognised source of expertise in the utilities and smart energy industry with over 15 years of experience. Proven leader with a track record of delivering in challenging circumstances without compromising quality or losing sight of the overall business strategy. Has proven skills in business change and is playing a fundamental role in transforming innovation in a FTSE 200 company. Effective at stakeholder management including C-suite, multiple vendors and senior government officials. Acts as a calm point of escalation across the function and programmes and makes difficult decisions.
Rupal Patel's Current Company Details
Ucl
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Director of Operations Planning
London, GB
- Website:
- ucl.ac.uk/archaeology-south-east
- Employees:
- 73
Rupal Patel Work Experience Details
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Director Of Operations PlanningUclLondon, Gb
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Director Of Operations PlanningUcl Feb 2024 - PresentLondon Area, United Kingdom -
Chief Of StaffCapita Nov 2021 - Jan 2024London, England, United Kingdom• Creating the CE strategy for presentation to the Board, setting the future for that Division that impacting 33k people, across Telco, Finance, Utilities sectors.• Acting as a proxy for the divisional CEO, serving as a substitute to increase the DCEO’s reach & depth• Lead the cultural transformation for the division, including D&I to ensure it is a great place to work • Creating and implementing the Net Zero policy to ensure Capita is Net Zero by 2025• Chairing and overseeing numerous boards and executive meetings to ensure the division is achieving its targets and implementing any necessary remedial actions• Leading activities to ensure the executive team are working together effectively and leading their respective teams in line with the vision and strategy • Ensuring the correct organisational structure, personal and policies are in place to meet financial regulations -
Head Of Supply EnergyCapita Jan 2020 - Nov 2021London, England, United Kingdom• Leading squads of product owners to research, create Customer Value Propositions (CVPs) and prototype low code application and data insights• Working with Customers to ensure Products and Services are developed in line with their ambitions • Delivering Digital products and services for Centrica PAYGE customers, that is customer centric to drive cost efficiencies of +£15m• Leading sales for key utilities accounts by developing strategic pieces of consultancy, to generate revenue and cultivate them as key accounts for future revenue generation• Developing the insight and thought leadership for the utilities sector particularly in supply• Creating a team of domain experts specialising in critical infrastructure with cross functional capabilities in data, customer experience and sales• Establishing key relationships across Capita to ensure downstream revenue and cross fertilization of propositions and opportunities• Providing client-side support to onsite team, ensuring they are clear on direction and vision to achieve outcomes and delight customers• Leading business development activities to ensure revenue generation
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Head Of Digital OperationsCapita May 2019 - Jan 2020London, United Kingdom• Aligning innovation thinking and processes across 6 different divisions with differing priorities• Designing and implementing an ideation platform to enable innovation crowdsourcing in a diverse organisation of 63,000 employees• Operational design of multidisciplinary teams to deliver market disrupting products• Changing the organisations approach to innovation by providing training on design-thinking principles, which resulted in 100s of innovation catalysts across a multi-disciplined organisation • Defining core digital learnings to support transformation of the organisations culture and provide a digitally inclusive environment to all
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Head Of Test AssuranceSmart Dcc Jan 2018 - Apr 2019London, United Kingdom• Delivering multiple programmes (of up to £850m), to very challenging timelines on one of the most complex ecosystems in the UK, being personally accountable for achieving key milestones whilst maintaining the trust of customers to facilitate through stringent government set governance • Creating and implementing a new test strategy to enable improvements to ways of testing and services provided to customers, ensuring it aligns to technological advances (particularly in automation) and methodologies (such as Kanban) to drive cost efficiencies of millions• Defining brand new ways of working with the utilities industry and working with key stakeholders to negotiate go-live of various DCC programmes, by proving the quality of testing undertaken• Leading the transformation and growth of the test assurance function across multiple sites to drive the change from project to business, enabling the function to be able to deliver multiple programmes• Recognising and developing talent across the team, and balancing this with using external experience or expertise to meet the business demands• Management of business planning, resource forecasting, continuous improvement, delivery of regulatory documents, matrix resource, defect resolution, supporting customer testing• Working with a variety of stakeholders to deliver testing services and assurance of testing, including energy suppliers, service providers, government and executive board• Leading a functional area of 60+ people• Providing regular updates on progress of testing and defect management to executive board, industry and government -
Deputy Head Of Test AssuranceSmart Dcc Apr 2017 - Dec 2017London, United Kingdom
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Industry Test ManagerSmart Dcc Jun 2015 - Mar 2017London, United Kingdom• Establishing a team to provide industry test services in accordance with regulatory requirements• Ensuring that processes, environments and equipment are provided to enable the discharge of testing activities• Identifying dependences and compliance prior to commencement of Testing• Overseeing the review of testing artefacts developed by industry test participants, confirming that the test participants meet the test entry criteria and determining whether tests have been executed successfully• Communication of changes and impacts to industry • Process improvement
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Senior Business AnalystAsurion Jun 2013 - May 2015Chiswick• Managed and transformed the BA role, capabilities, tool set and introduced new techniques for European organisation, enhancing the perception of the team and making them prevalent in wider areas of the business. • Project managed implementation of communications to customers for new programme launch• Creating and implementing the Asurion Europe business capability model to help construct the business strategy, monitor performance and assess project impacts and interdependencies• Client requirements elicitation to ensure smooth implementation of insurance programmes• Business process design, creating operating models and customer journeys• Creating Launch and Continuous Improvement operating models and methodologies• User interface design to ensure a good customer experience and capture of all required elements• Modelling business Scenarios to ensure all possibilities and the required outcomes are agreed, documented and developed• Creating UAT scripts to allow the proficient testing of developed product -
Business ArchitectBritish Gas Aug 2012 - Jun 2013Staines• Publicising smart metering changes to BG organisation and helping them understand the upcoming industry changes• Documented the smart metering project details and dependencies in a single diagram to ensure they were understood across the organisation• Recommending and creating operational changes to implement firmware management• Assessing and shaping business ideas to present my recommendations to the BG Change Review board for consideration • Provided advice and assessed BG smart strategy for the introduction of Data and Communications Company from a regulatory prospective• Feasibility assessment of external flow management system implementation to help efficiently manage industry changes being introduced due to smart metering• Provided consultation on workshop facilitation, and output recommendations for the future of pre-pay meters in utilities -
Business AnalystBritish Gas Oct 2011 - Aug 2012Staines• • Managing Business process improvement, requirements gathering and workshop facilitation for British Gas Smart Metering Operations • Managed the creation of process maps for Smart Metering Operations and gathering of functional and non-functional requirements• Led the initial scoping and feasibility of installing Smart meters on new housing estates – managing workshops, stakeholder availability and deadlines. • Initiated Smart meter pre-payment (PP) project to ensure smart capability is available to PP customers
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British Gas, Business AnalystEngage Consulting May 2010 - Oct 2011• • Prepared a requirements specification document for the replacement of BG’s meter asset repository, by amalgamating business and IS requirements.• Produced requirements specification document for Asset Management for BG Smart Metering Operations Model.• Facilitated communication between IS, various areas of the business and different BG projects to provide a joint understanding.• Working in an AGILE environment as well as trained as SCRUM master. • Ensuring all other BG programmes were aware of project objectives and goals in order to ensure alignment and to avoid duplication of work.• Business and IS process analysis and documentation.• Arranging and running requirements and process workshops.• Managing stakeholder expectations and understanding and communicating their requirements to a wider audience. • Created process maps representing all process and point of interaction between industry and B-Smart system at three different strategic time frames. -
Consumer Focus, ConsultantEngage Consulting Mar 2010 - Apr 2010• Produced a report which investigated and reviewed the current rollout procedures, accountability and consumer impact of Smart Metering in countries other than the UK.
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N&D Associates, ConsultantEngage Consulting Feb 2010 - Mar 2010• Researched and wrote a report regarding wholesale electricity pricing and the potential grants that are available for renewable generation in the UK, Italy, Germany, Norway and Sweden.
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ConsultantEngage Consulting Nov 2009 - Feb 2010• Production of Gas imbalance proposition;• Management of Employee handbook;• Intranet re-launch and issues management handover;• Produced a new CRC Energy Efficiency training pack;
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Nigeria Infrastructure Advisory Facility, ConsultantEngage Consulting Oct 2009 - Nov 2009• Produced customer facing and generic business processes for AEDC, to help ensure the correct IT infrastructure is in place to facilitate these.
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ConsultantEngage Consulting Aug 2009 - Oct 2009• Producing Welfare Policy;• Management of Employee handbook;• Ongoing management of intranet issues, acting as an interface with the supplier and as intranet Champion;• Producing a new CRC Administration Service for Engage;• Production and support to bid proposals; and• Research into various industry areas.
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G4S Accuread, ConsultantEngage Consulting Jul 2009 - Aug 2009• Researched and co-wrote Agent Market Intelligence Report highlighting market share and financials for Gas and Electricity suppliers and agents, including an overview of supplier operations in both industries.
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Energy Networks Association, Business AnalystEngage Consulting May 2009 - Jul 2009• Researched and co-wrote report investigating the use of settlement data in DNO Losses reporting for Ofgem incentives;• Interviewed all 7 DNOs to gather requirements and delivered interim presentation within tight timescales;• Analysis of Elexon data to support report conclusions; and• Assisted in delivering final report to positive feedback from clients and creating a presentation to Ofgem which successfully influenced Ofgem’s thinking.
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ConsultantEngage Consulting Oct 2008 - May 2009• Production and support to bid proposals;• Production of an internal Gas Industry Training presentation to increase the Gas knowledge in the company;• Produced and managed the project plan for a new intranet, played a key role in the implementation phase and managed project resources, including the external supplier. Ongoing management of issues, acting as an interface with the supplier and as intranet Champion;• Project managed changes to the Engage website; and • Producing a new CRC Administration Service for Engage.
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Management Information AnalystE.On Uk Sep 2007 - Oct 2008• Daily, weekly and monthly production of MI for the Residential business;• Advised on how to best measure business performance;• Created ad hoc MI to underpin greater understanding of business;• Automated the delivery of MI;• Ensured timely delivery and audit of weekly information database;• Identified areas of weakness in the information provided and drove through changes to support the Commercial business strategy;• Produced residential management report to facilitate understanding of sales, gains, losses, dropout and on supply numbers for various attributes in one place;• Produced Target Templates to help the business provide data in the correct format, ensuring smooth integration into BAU reports; and• Produced attributes requirements document for data move from Mine02 to Warehouse. -
Purchase Versus Sales AnalystE.On 2006 - 2007• Communicated root cause analysis to ensure that proper procedures were put in place to prevent imbalances in the future;• Provided expert settlements knowledge for a team of up to 8 PvS Agents;• Assisted in the automation of MI and ensured the new system meet requirements;• Automated Management Information and implementated the PvS tool;• Produced the PvS process maps for gas imbalance resolution;• Created a PvS information database and AQ calculator;• Created a PvS report to ensure key stakeholders had an understanding of project scope and progress; and• Implemented process improvements within Customer Service and IS.
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Business AnalystE.On Uk Jun 2005 - Dec 2006• Processed invoice payments, validation and queries;• Managed relationships with internal and external stakeholders;• Resolved Inter-shipper disputes and meter reading anomalies;• Attended industry meetings and forums to highlight issues;• Designed, tested and implemented the iGT and GT invoice validation system;• Formulated an industry regulatory change to iGT invoicing in order to form an industry standard format to help shippers to validate invoices;• Improved the weekly upload process of User Suppressed Reconciliation Values (USRV) with the use of VBA; providing a time efficient solution to an otherwise cumbersome process;• Trained colleagues; ensuring all new team members had a good understanding of the gas settlements and the BAU processes they had to complete; and• Worked with IS to implement FTP for file transfer ensuring external stakeholder were able to receive data in a timely manner.
Rupal Patel Skills
Stakeholder Management
Excellent Interpersonal Skills
Analytical Skills
Utilities Industry Expert
Organisational Skills
Maintaining Good Professional Relationships
Sql
Vba
Report Writing Skills
Bpmn Diagrams
Business Process Mapping
Presenting To Senior Management
Written And Oral Presentation Skills
Proficient User Of Powerpoint And Other Microsoft Office Tools
Self Motivated
Managing Multiple Priorities
Multicultural Awareness
Problem Solving
Adaptable
Interpreting Complex Problems And Ideas
Training
Business Process Improvement
Requirements Gathering
Management
Project Delivery
Business Process Design
Requirements Analysis
Business Analysis
Process Improvement
Change Management
Business Process
Time Management
Software Documentation
Strategy
Rupal Patel Education Details
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Medical Engineering
Frequently Asked Questions about Rupal Patel
What company does Rupal Patel work for?
Rupal Patel works for Ucl
What is Rupal Patel's role at the current company?
Rupal Patel's current role is Director of Operations Planning.
What is Rupal Patel's email address?
Rupal Patel's email address is ru****@****o.co.uk
What schools did Rupal Patel attend?
Rupal Patel attended University Of Bradford.
What skills is Rupal Patel known for?
Rupal Patel has skills like Stakeholder Management, Excellent Interpersonal Skills, Analytical Skills, Utilities Industry Expert, Organisational Skills, Maintaining Good Professional Relationships, Sql, Vba, Report Writing Skills, Bpmn Diagrams, Business Process Mapping, Presenting To Senior Management.
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