Rupal Patel Email & Phone Number

London, GB

London Area, United Kingdom

London, England, United Kingdom

• Creating the CE strategy for presentation to the Board, setting the future for that Division that impacting 33k people, across Telco, Finance, Utilities sectors.
• Acting as a proxy for the divisional CEO, serving as a substitute to increase the DCEO’s reach & depth
• Lead the cultural transformation for the division, including D&I to ensure it is a great place to work
• Creating and implementing the Net Zero policy to ensure Capita is Net Zero by 2025
• Chairing and overseeing numerous boards and executive meetings to ensure the division is achieving its targets and implementing any necessary remedial actions
• Leading activities to ensure the executive team are working together effectively and leading their respective teams in line with the vision and strategy

London, England, United Kingdom

• Leading squads of product owners to research, create Customer Value Propositions (CVPs) and prototype low code application and data insights
• Working with Customers to ensure Products and Services are developed in line with their ambitions
• Delivering Digital products and services for Centrica PAYGE customers, that is customer centric to drive cost efficiencies of +£15m
• Leading sales for key utilities accounts by developing strategic pieces of consultancy, to generate revenue and cultivate them as key accounts for future revenue generation
• Developing the insight and thought leadership for the utilities sector particularly in supply
• Creating a team of domain experts specialising in critical infrastructure with cross functional capabilities in data, customer experience and sales

London, United Kingdom

• Aligning innovation thinking and processes across 6 different divisions with differing priorities
• Designing and implementing an ideation platform to enable innovation crowdsourcing in a diverse organisation of 63,000 employees
• Operational design of multidisciplinary teams to deliver market disrupting products
• Changing the organisations approach to innovation by providing training on design-thinking principles, which resulted in 100s of innovation catalysts across a multi-disciplined organisation
• Defining core digital learnings to support transformation of the organisations culture and provide a digitally inclusive environment to all

London, United Kingdom

• Delivering multiple programmes (of up to £850m), to very challenging timelines on one of the most complex ecosystems in the UK, being personally accountable for achieving key milestones whilst maintaining the trust of.
• Creating and implementing a new test strategy to enable improvements to ways of testing and services provided to customers, ensuring it aligns to technological advances (particularly in automation) and methodologies.
• Defining brand new ways of working with the utilities industry and working with key stakeholders to negotiate go-live of various DCC programmes, by proving the quality of testing undertaken
• Leading the transformation and growth of the test assurance function across multiple sites to drive the change from project to business, enabling the function to be able to deliver multiple programmes
• Recognising and developing talent across the team, and balancing this with using external experience or expertise to meet the business demands
• Management of business planning, resource forecasting, continuous improvement, delivery of regulatory documents, matrix resource, defect resolution, supporting customer testing

London, United Kingdom

London, United Kingdom

• Establishing a team to provide industry test services in accordance with regulatory requirements
• Ensuring that processes, environments and equipment are provided to enable the discharge of testing activities
• Identifying dependences and compliance prior to commencement of Testing
• Overseeing the review of testing artefacts developed by industry test participants, confirming that the test participants meet the test entry criteria and determining whether tests have been executed successfully
• Communication of changes and impacts to industry
• Process improvement

Chiswick

• Managed and transformed the BA role, capabilities, tool set and introduced new techniques for European organisation, enhancing the perception of the team and making them prevalent in wider areas of the business.
• Project managed implementation of communications to customers for new programme launch
• Creating and implementing the Asurion Europe business capability model to help construct the business strategy, monitor performance and assess project impacts and interdependencies
• Client requirements elicitation to ensure smooth implementation of insurance programmes
• Business process design, creating operating models and customer journeys
• Creating Launch and Continuous Improvement operating models and methodologies

Staines

• Publicising smart metering changes to BG organisation and helping them understand the upcoming industry changes
• Documented the smart metering project details and dependencies in a single diagram to ensure they were understood across the organisation
• Recommending and creating operational changes to implement firmware management
• Assessing and shaping business ideas to present my recommendations to the BG Change Review board for consideration
• Provided advice and assessed BG smart strategy for the introduction of Data and Communications Company from a regulatory prospective
• Feasibility assessment of external flow management system implementation to help efficiently manage industry changes being introduced due to smart metering

Staines

• Managing Business process improvement, requirements gathering and workshop facilitation for British Gas Smart Metering Operations
• Managed the creation of process maps for Smart Metering Operations and gathering of functional and non-functional requirements
• Led the initial scoping and feasibility of installing Smart meters on new housing estates – managing workshops, stakeholder availability and deadlines.
• Initiated Smart meter pre-payment (PP) project to ensure smart capability is available to PP customers

• Prepared a requirements specification document for the replacement of BG’s meter asset repository, by amalgamating business and IS requirements.
• Produced requirements specification document for Asset Management for BG Smart Metering Operations Model.
• Facilitated communication between IS, various areas of the business and different BG projects to provide a joint understanding.
• Working in an AGILE environment as well as trained as SCRUM master.
• Ensuring all other BG programmes were aware of project objectives and goals in order to ensure alignment and to avoid duplication of work.
• Business and IS process analysis and documentation.

• Produced a report which investigated and reviewed the current rollout procedures, accountability and consumer impact of Smart Metering in countries other than the UK.

• Researched and wrote a report regarding wholesale electricity pricing and the potential grants that are available for renewable generation in the UK, Italy, Germany, Norway and Sweden.

• Production of Gas imbalance proposition;
• Management of Employee handbook;
• Intranet re-launch and issues management handover;
• Produced a new CRC Energy Efficiency training pack;

• Produced customer facing and generic business processes for AEDC, to help ensure the correct IT infrastructure is in place to facilitate these.

• Producing Welfare Policy;
• Management of Employee handbook;
• Ongoing management of intranet issues, acting as an interface with the supplier and as intranet Champion;
• Producing a new CRC Administration Service for Engage;
• Production and support to bid proposals; and
• Research into various industry areas.

• Researched and co-wrote Agent Market Intelligence Report highlighting market share and financials for Gas and Electricity suppliers and agents, including an overview of supplier operations in both industries.

• Researched and co-wrote report investigating the use of settlement data in DNO Losses reporting for Ofgem incentives;
• Interviewed all 7 DNOs to gather requirements and delivered interim presentation within tight timescales;
• Analysis of Elexon data to support report conclusions; and
• Assisted in delivering final report to positive feedback from clients and creating a presentation to Ofgem which successfully influenced Ofgem’s thinking.

• Production and support to bid proposals;
• Production of an internal Gas Industry Training presentation to increase the Gas knowledge in the company;
• Produced and managed the project plan for a new intranet, played a key role in the implementation phase and managed project resources, including the external supplier. Ongoing management of issues, acting as an.
• Project managed changes to the Engage website; and
• Producing a new CRC Administration Service for Engage.

• Daily, weekly and monthly production of MI for the Residential business;
• Advised on how to best measure business performance;
• Created ad hoc MI to underpin greater understanding of business;
• Automated the delivery of MI;
• Ensured timely delivery and audit of weekly information database;
• Identified areas of weakness in the information provided and drove through changes to support the Commercial business strategy;

• Communicated root cause analysis to ensure that proper procedures were put in place to prevent imbalances in the future;
• Provided expert settlements knowledge for a team of up to 8 PvS Agents;
• Assisted in the automation of MI and ensured the new system meet requirements;
• Automated Management Information and implementated the PvS tool;
• Produced the PvS process maps for gas imbalance resolution;
• Created a PvS information database and AQ calculator;

• Processed invoice payments, validation and queries;
• Managed relationships with internal and external stakeholders;
• Resolved Inter-shipper disputes and meter reading anomalies;
• Attended industry meetings and forums to highlight issues;
• Designed, tested and implemented the iGT and GT invoice validation system;
• Formulated an industry regulatory change to iGT invoicing in order to form an industry standard format to help shippers to validate invoices;