12 years of experience in Service Delivery,Production and Application Support in Banking DomainExtensive experience in supporting business operations using channels like Process Improvements, SLA Adherence, Monitoring,Migrations and Releases etcAlways a step ahead in providing best customer resolution to issues within SLA and performing root cause fixes.Experienced in flagging off potential issues before it turns to be an incident Proficient in performing Risk Assessment in Prod environments Deep experience in managing stakeholders across time zones for steering through critical issues encountered during the project. Expertise in maintaining and supporting client applications from business level requirements to internal code level logic