Team Leader
CurrentResolved Customer service issues by finding immediate solutions.Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.Led employee relations through effective communication, coaching, training and development.Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.Developed strong relationships with cross-functional departments to support successful project execution.