Resolved Customer service issues by finding immediate solutions.Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.Led employee relations through effective communication, coaching, training and development.Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.Developed strong relationships with cross-functional departments to support successful project execution.

Create and maintain records for all operational activities and ensure that all documents are filed properly.

Manage day-to-day operations tasks, such as scheduling, logistics, and staff management.Coordinate with team members to ensure that projects are completed on time and within budget.Develop and maintain operational processes and workflows to ensure that resources are used efficiently.Coordinate with vendors and suppliers to get quotes, negotiate pricing and maintain good relationships with external stakeholders.Manage inventory levels and ensure that any shortages are addressed in a timely manner to avoid any disruption in workflows.