Rupali Srivastava Email & Phone Number

Delhi, India

Gurgaon

New Delhi Area, India

National Institute for Smart Government (July 2013 till date)Training Manager – Capacity Building & Knowledge ManagementJob Profile• Project management of Capacity Building (CB) projects under National eGovernance Plan (NeGP) and Digital India (DI) programme of Government of India (CB projects : Chief Information Officers’ training programme, Specialized Training Programmes on eGovernance (STeP), Train the Trainer Programme, eGovernance Project Management.). • Strategizing and planning training programmes under different projects across all levels of government hierarchy for Central line Ministries and Department and state governments.• Providing strategic consulting to government departments such as creating Capacity Building Roadmaps (CBRM), eGovernance Capacity Building Roadmaps (eGRM), change management etc., organizational design.• Writing proposals and responding to Request For Proposals, representing the organization during technical presentations for business generation.• Engaging with LMS service providers to launch e-learning programs in NISG. Developing and reviewing storyboards for online modules.• Conducting secondary research, creating concept notes, writing and reviewing Teaching Case -Studies and use cases.• Creating training content and other learning aids in collaboration with Subject Matter Experts/Faculty for government officers (State & Centre), on e-Governance/Digital India. • Ensuring quality control of the content developed through standardization, editing, proofreading. • Preparing training and project completion report being submitted to clients on project completion.• Guiding and mentoring team members on various aspects of training – pre, during, and post-training activities.• Sourcing content, deciding the editorial line, editing, and ensuring timely release of NISG newsletter.

Gurgaon, India

• Mentoring and grooming a team of trainers and guiding them to meet organization’s target effectively.• Assisting the transition and sales team in knowledge transfer during new transitions (assisted in transition of 8 LOBs (line of business) consisting of more than 25 processes from training end as last assignment)• Guiding Process Trainers in developing training content (a combination of theory, case-studies, question bank, simulations), design lesson plans to ensure effective knowledge transfer.• Conducting Training Need Analysis and planning monthly training calendar and ensuring adherence to the decided schedule.• Managing new hire and cross training of associates on the floor.• Enhancing the overall training experience through digitization of training modules. • Publishing the Monthly Training dashboard to the stakeholders and handling their queries and sharing the next plan of action.• Creating Teasers, various communication E-mails as part of BFSI communication strategy of WNS.• Ensuring zero attrition during training.• Developing training pitches for Sales and Transition team.

Job Profile:• Coordinated and facilitated L1 Certification Program aimed at providing basic knowledge of the mortgage industry across the organization.• Handled queries related to mortgages across the organization under “Ask an expert” section of intranet site of the organization. • Created and maintained Knowledge Repository; conducted quizzes and refresher sessions to regularly upgrade knowledge.

Mortgage Underwriter • Responsible for underwriting conventional conforming mortgages originating in US Mortgage market. • Visited Detroit (U.S.A) twice and underwent extensive training on underwriting as per investor requirement.• Handled underwriting volumes at customer end in Detroit.• Ensured quick communication and easy understanding of updates / changes specific to various branches (specifically for Detroit) and investors.

Master Of Business Administration (Mba), Finance, First

Bachelor Of Arts (B.A.), Psychology, English Language, First

Certificate Course In Instructional Design & Content Writing

Monitoring, Evaluation & Learning For Development Professionals (Mel4Dp), Pursuing