Rupal Sojitra Email and Phone Number
Rupal Sojitra work email
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Rupal Sojitra personal email
In life, everyone transitions between being a customer, an end-user, or a consumer. I derive genuine joy from ensuring these experiences are exceptional, irrespective of the industry. Crafting innovative solutions excites me, and I excel in constantly evolving environments.In today’s SaaS realm, Customer Success is more than a department—it's vital for organizational vitality. My journey spans various roles, offering a deep understanding of SaaS success drivers. From merging roles in marketing, sales, and customer success to establishing frameworks in tech startups, I've adeptly navigated customer relationships.Key Principles:➡️ People: Central to business triumphs are people. My leadership ethos revolves around empowering teams, fostering a culture of creativity, and prioritizing customers in every strategy.➡️ Product: Deep product knowledge aligned with customer needs is paramount. I specialize in understanding product features to precisely address customer challenges and aspirations.➡️ Process: Efficiency and scalability are vital for sustained customer satisfaction and business growth. I focus on optimizing operations to deliver superior and consistent customer experiences.With these principles, I'm passionate about crafting exceptional customer success stories.Connect with Me: In shaping the future of customer success, collaboration is key. I'm eager to engage with fellow CSM professionals, exchange insights, and explore opportunities. Whether you're tackling challenges, seeking advice, or exploring SaaS trends, I'm open to connecting.Achievements & Outcomes:🌟 Led team efforts for 100% retention of $7M ARR customer portfolio, securing a 3-year contract renewal for the largest account.🌟 Built a Customer Success program driving a 15% increase in product adoption for a strategic enterprise account.🌟 Accelerated customer onboarding, reducing time to first value from 12 to 4 weeks with a new customer insights community.Strengths & Passion:🌐 Expert in data-driven strategic planning.🌐 Advocate for customer-centric culture and collaborative team building.🌐 Skilled in leading CSM teams for SaaS product value realization.🌐 Established Voice of the Customer programs enhancing NPS & CSAT.🌐 Proficient in business operations framework design and system administration.🌐 Active in Customer Success community thought leadership.🌐 Driven by helping others succeed, excelling in coaching, mentoring, and advising clients.Let's collaborate on driving exceptional customer experiences!
Geocomply
View- Website:
- geocomply.com
- Employees:
- 39
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Associate Customer SuccessGeocomply Jun 2022 - PresentVancouver, British Columbia, Canada-- Managed end-to-end customer journeys, achieving a 95% project completion rate and reducing resolution times by 20%.-- Collaborated with stakeholders to optimize processes, resulting in a 20% increase in operational efficiency.-- Increased revenue through strategic report generation and achieved a notable 30% rise in client software upgrade adoption.-- Contributed to the development and maintenance of training materials, including e-learning modules.-- Built relationships with clients by analyzing and reporting suspicious activities through data visualization on Kibana.-- Proficient in Google Suite, Zendesk, Salesforce, Jira, Confluence, Kibana, Jupyter, SQL, Python and Power BI.
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MemberRevgenius Aug 2021 - PresentVancouver, British Columbia, Canada -
Account ExecutiveWeblounge Apr 2020 - PresentLangley, British Columbia, Canada-- Led B2B account management with a focus on escalation, risk management, and continuous improvement.-- Developed and executed corporate marketing strategies and tactics to increase brand visibility and drive qualified traffic.-- Owned the implementation of successful marketing campaigns from concept to execution.-- Built and managed various content types including blog posts, eBooks, webinars, whitepapers, infographics, and marketing reports.-- Cultivated strategic relationships with high-value clients, generating $1.2M in annual revenue through effective pitches, proposals, and presentations.-- Enhanced ecommerce traffic, resulting in a 7% reduction in customer acquisition costs.-- Surpassed sales lead goals by over 15% through both inbound and outbound efforts.-- Spearheaded business development and sales support efforts in both North America and India for the company's marketing services. -
Customer Support ManagerRuvin Solutions Apr 2013 - Mar 2020Ahmedabad, Gujarat, IndiaDetail-oriented, responsible and committed team leader, with get-it-done, on-time, and high-quality project execution, and more than a decade of experience in:-- Management Strategy-- Customer, Partner and Client Relations,-- Organizational Design-- Process Improvements-- Marketing and Brand Strategy-- Growing Startup Organizations-- Lead Acquisitions and NurturingBusiness Development, Client Relations, Market Research, Team Management, Quality Assurance and Delivery Management -
Business Development ManagerAmarketforce Dec 2008 - Feb 2013Ahmedabad, Gujarat, IndiaExperience in Business Development and Internet Marketing, Social Media, PR, Branding. My responsibilities here included:-- Lead Generation and Qualification-- Prospect Database Development-- Customer Database Validation-- Devised social media strategy as well as lead and developed Internet marketing activities-- Conducting surveys and providing deep analysis to the clients.-- Executing online seminars on Oracle’s software solutions to clients in U.S. -
Qa ManagerFutura Technologies Limited Jun 2007 - Apr 2008Vadodara Area, IndiaMy responsibilities included:-- Communicating with cross functional teams, identifying project requirements to plan and define test strategies.-- Created and maintained tests throughout software development lifecycles.-- Performed test case execution, sanity testing, functional testing, black box testing, white box testing, data driven testing, web testing, regression testing, user acceptance testing.-- Web Solutions project through Disk & Image Media-- To impart in-house training to the new employees
Rupal Sojitra Skills
Frequently Asked Questions about Rupal Sojitra
What company does Rupal Sojitra work for?
Rupal Sojitra works for Geocomply
What is Rupal Sojitra's role at the current company?
Rupal Sojitra's current role is Customer Success | Project Management | Account Manager | Driving Client Satisfaction.
What is Rupal Sojitra's email address?
Rupal Sojitra's email address is ru****@****unge.in
What schools did Rupal Sojitra attend?
Rupal Sojitra attended Doeacc, Veer Narmad South Gujarat University, Surat, Doeacc.
What skills is Rupal Sojitra known for?
Rupal Sojitra has skills like Business Development, Team Management, Lead Generation, Management, Market Research, Social Media Marketing, Crm, Analysis, Training, Business Analysis, Online Marketing, Vendor Management.
Who are Rupal Sojitra's colleagues?
Rupal Sojitra's colleagues are Hoàng Lê Minh, Lisa Rose, Ievgen Anisimov, Maddisin Anderson, Ha Trang Nguyen, Ruby Lai, Olena Demydova.
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