🌏 Rupam Sharma Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Australia

• Responsible for managing and growing territory
• Demonstrated success selling software and services to smb, mid-market, education and Government accounts
• Meeting and exceeding assigned revenue and targets
• Creating consistent pipeline through personal professional network, qualified leads generated by marketing team and own prospecting activities
• Helping Organisations to achieve Marketing Automation
• Experienced in developing deep, strategic C-Level relationships

Melbourne, Australia

722 High, Street Kew East VIC 3102

• Work with the business and technical resources to ensure best practice Salesforce usage and support
• Work closely with industry subject matter experts to define product vision, road-map and growth
• Helping organisation’s SaaS roadmaps and assist in determining the appropriate processes and techniques to ensure effective delivery of the roadmap
• Undertake product research and business analysis as needed and remain aware of industry trends in the delivery of CRM products.
• Presentation of new products and services to enhance existing relationships.
• Working with technical staff and other internal colleagues to meet customer needs.

Melbourne Area, Australia

Client Infrastructure management (Routers, Switches, Servers, Firewall, UPS, Vm, Citrix etc)Cyberoam Firewall management, Telstra Cloud management, Exchange migration 2003 to 2013, Office 365

Port Melbourne

Site migrations, Server migration, Canon uniFLOW project roll out and AdministrationDevelop strategies for client/server implementations; architect the infrastructure required to support those strategiesLead, coordinate and participate in key process improvements as they relate to the client/server environment.Participate in the design and review of new.

• Maintain ownership of assigned work, including monitoring, keeping customers informed about process and resolution within defined timeframes
• Maintain, updated and verify asset records for all IT equipment moves, changes and loans
• Provide quality customer service and administrating support such as procurement
• Resolve IT related incidents and requests within SLA time frames, whilst ensuring adequate converge for other services desk functions is maintained.
• Experience supporting a large user base across Australia and New Zealand (1000+).
• First point of contact for users (Email, Phone and walk in’s)

• Major clients include: Coles, Myer, Qantas, Toyota, Big W, 7-Eleven, Domino’s, Yarra Valley Water,
• Installation and decommission of back office servers, switches, SAN, UPS and ancillary rack mounted equipment
• Build, rollout and changeover of desktop and laptop PCs
• Migration of users from Lotus Notes Mail to Microsoft Outlook, Active Directory and Exchange
• Manage the changeover and commissioning of Point of Sale equipment including Operator Touch Screens, Customer Display Screens, Scanner/Scales and Receipt Printers to Client Supermarkets throughout Victoria and Tasmania
• Manage, coordinate and supervise a changing team from 2 to 4 Engineers

Microsoft Certified Professional, Information Technology, Comptia A+, Mcp

MCP

Bachelor'S Degree

Computer Engineering Diploma, Computer Engineering, 3 Years Diploma

3 Year Diploma in Computer Engineering

High School