🌏 Rupam Sharma Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

• Responsible for managing and growing territory• Demonstrated success selling software and services to smb, mid-market, education and Government accounts• Meeting and exceeding assigned revenue and targets• Creating consistent pipeline through personal professional network, qualified leads generated by marketing team and own prospecting activities• Helping Organisations to achieve Marketing Automation• Experienced in developing deep, strategic C-Level relationships• Working both independently and cohesively in a team environment• Managing the entire sales process from lead generation through contract negotiation/execution to delivery and hand off• Developing and executing territory/account/opportunity sales strategy• Experienced in Project management• Maintain accurate forecast, updated continuously and in line with expected profit• Manage deal registrations with vendors• Tender preparation and submission• Responsible for the preparation of IT road-map for customers• Manage sales cycle from start to finish with customers. Help preparing SOW with customers and response to RFP and RFQ• Vendor relationship management• Actively attend industry networking events• Solution selling/Cross sell upsell Office365, Azure, AWS, MDM, storage, Hyper-converged solutions, CRM/ERP• Product development and assist stakeholders in go to market strategies• Stakeholder management in complex solution and infrastructure sale

Melbourne, Australia

722 High, Street Kew East Vic 3102

• Work with the business and technical resources to ensure best practice Salesforce usage and support • Work closely with industry subject matter experts to define product vision, road-map and growth• Helping organisation’s SaaS roadmaps and assist in determining the appropriate processes and techniques to ensure effective delivery of the roadmap• Undertake product research and business analysis as needed and remain aware of industry trends in the delivery of CRM products. • Presentation of new products and services to enhance existing relationships.• Working with technical staff and other internal colleagues to meet customer needs.• Arranging and participating in internal and external client debriefs.• Identifying trendsetter ideas by researching industry and related events, publications, and announcements.• Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities.• Negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals

Melbourne Area, Australia

Client Infrastructure management (Routers, Switches, Servers, Firewall, UPS, Vm, Citrix etc)Cyberoam Firewall management, Telstra Cloud management, Exchange migration 2003 to 2013, Office 365

Port Melbourne

Site migrations, Server migration, Canon uniFLOW project roll out and AdministrationDevelop strategies for client/server implementations; architect the infrastructure required to support those strategiesLead, coordinate and participate in key process improvements as they relate to the client/server environment.Participate in the design and review of new server systems, applications, and hardware; conduct capacity planning as neededCheck help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriateServe as cornerstone for escalating server issues; provide timely response to customer escalations.Perform file system configuration and management; define and perform server backups and recovery procedures.o Advanced management of CommVault, Backup Exec 2010, 2012, 2014 and HP Data Protector.o Scheduled maintenance on daily basiso Stakeholder reporting (Daily and Monthly)Plan and implement server upgrades, maintenance fixes, and vendor-supplied patchesMonitor and test system performance and provide performance statistics and reportsCreate shell and batch scripts as requiredManage enterprise directory services and supporting server infrastructureEstablish and implement policies, procedures, and technologies (including firewalls) to ensure server securityConduct research on server hardware, software, and protocols in support of procurement and development effortsDevelop and maintain training materials and server documentationManaging IBM System Director, SCOMManaging McAfee, updating and implement policies on servers and users workstations.Site decommissioningAsset commissioning and De commissioning in Data CenterWriting SOW (Scope of Work) for tenders.Managing and updating UPS using Management software (Ex: Eaton)Managing, creating and troubleshooting Vmware servers using vmware vsphere client v5.1.0.

• Maintain ownership of assigned work, including monitoring, keeping customers informed about process and resolution within defined timeframes• Maintain, updated and verify asset records for all IT equipment moves, changes and loans • Provide quality customer service and administrating support such as procurement• Resolve IT related incidents and requests within SLA time frames, whilst ensuring adequate converge for other services desk functions is maintained.• Experience supporting a large user base across Australia and New Zealand (1000+).• First point of contact for users (Email, Phone and walk in’s)• Logging and troubleshooting calls in Unicentre ticketing system whilst adhering to strict SLAs.• Escalate tickets in timely manner to on site engineers and level 3 team.• Creating and maintaining AD accounts.• Troubleshooting initial network issues (Eg: Network port, cable etc)• Creating, maintaining and setting up Lotus Notes user accounts• Troubleshooting Lotus Notes• Supporting various applications (AS400, • Use of remote tools (VNC, Bomgar, GenControl, MSTSC)• Installing and uninstalling windows updates.• Troubleshooting Printing, Scanning and Fax issues.• Activating BlackBerry accounts• Scheduling Video conference bookings• Grant access to various wireless networks• Managing and troubleshooting file, folder shares and permissions.• Troubleshooting and mapping network drives

• Major clients include: Coles, Myer, Qantas, Toyota, Big W, 7-Eleven, Domino’s, Yarra Valley Water,• Installation and decommission of back office servers, switches, SAN, UPS and ancillary rack mounted equipment• Build, rollout and changeover of desktop and laptop PCs • Migration of users from Lotus Notes Mail to Microsoft Outlook, Active Directory and Exchange• Manage the changeover and commissioning of Point of Sale equipment including Operator Touch Screens, Customer Display Screens, Scanner/Scales and Receipt Printers to Client Supermarkets throughout Victoria and Tasmania• Manage, coordinate and supervise a changing team from 2 to 4 Engineers• Provide first level technical support, problem resolution to the installation team• Escalate technical issues to both the Client Project Team and Client Technical Support for resolution• Liaise between Fujitsu Project Staff, Client Project Staff and Client Supermarket Managers.• Take photographs of each completed register, upload onto the site’s server together with digital paperwork recording serial numbers for asset management and detailing all changes to each lane• Check and sign off on all paperwork, obtain sign off from Client Supermarket Managers, and fax completed Scope of Works documents to the Client Project Management Team • Decommission and arrange for the collection of decommissioned equipment• Conduct an audit of the register lanes at each Client Supermarket and complete an online report to Client Management Project Team• Auditing, commissioning and decommissioning of assets

Microsoft Certified Professional, Information Technology, Comptia A+, Mcp

MCP

Bachelor'S Degree

Computer Engineering Diploma, Computer Engineering, 3 Years Diploma

3 Year Diploma in Computer Engineering

High School