Rupayan Mukherjee Email and Phone Number

• Pre-opening apartments, set up the Front Office .• Lead and manage all aspects of the Front Office departments and ensure all service standards are followed with friendly and engaging service.• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for the guests.• Provide inspired leadership for the organization.Help promote a company culture that encourages top performance and high morale. Training and supporting office staff.• Responsible for the introduction of all new staff through the relevant Induction Programs. • Responsible for the overall smooth running of the Front Office department. Scheduling shifts and supervising front-office personnel.

As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.· Overseeing the entire operations entailing strategic planning, new set ups, guest servicing, procurement, quality control, documentation and man management.· Distinction of managing overall activities related to guest satisfaction through continuous Guests feedback analysis and conducting review meets on day to day basis.· To determine the staffing needed to run the operation well at the same time taking into consideration costs, revenue, guest satisfaction and maximizing the profit. Service is to be carried out systematically and uniformly ; incompliance to standards set by the organization. Responsible in building and maintaining a strong and efficient team. Coordination with inter departmental HOD’s for smooth co-operation.· Building brand focus:  in conjunction with operational requirements driving and leading the team to achieve targets and goal set by the company.· Planning: handling operational functions like staff briefings, review meetings, staff motivation for effective operations. Imparting appropriate training on guest relations, quality excellence teamwork. Organizing and conducting training programs to enhance technical skills.· Handling Reservation OTAs & Channel Manager; Travel Agent bookings to make sure that the set targets are achieved.

• Customer Satisfaction (Guest Feedback, Social Media Review).• Financial Performance (Up selling, Room Revenue, Operation Auditing).• Showing Initiative, Problem Solving, Staff Training, Team Leading.• Manages and motivates the Front Office team in order to provide a high standard of service for customers.• Welcomes guests and fosters customer loyalty through his/her friendly manner.• Develops high quality relationships with guests throughout their stay. • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.• Provide high level of customer service and maintain a high profile in the day to day front office operations.• Ensure that personalized service is offered to each and every guest.• Ensures that the pricing policy and internal audit procedures are duly applied. • Supervises the management of debtors, group and individual guest invoicing and cash operations. • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.• Prepare monthly and daily revenue report and circulate to all HOD's.• Prepare Room revenue and occupancy forecast take action on rate strategies.• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

• Handling day to day operations of Front Office.• Making MIS Report.• Training the front office staff.• Planning and execution of group movement in the hotel.• Taking care of key responsible areas like Key Control,Par Stock,High balance,Long staying billing etc.• Co-operate with other departments so that the total activity contributes to ultimate satisfaction of guests.