Customer Service Team Lead
* Provide consistent and ongoing mentoring, coaching.* training that focus on improving call centre leadership, morale, and performance and employee retention.Maintain and improve consistency among all levels and departments of the organization regarding call quality expectations.Develop a positive team relationship by being supportive, visible, and easily accessible.Establish and monitor production standards and adherence with policies.Gather and proactively share Best Practices to help improve performance of each QR and overall call centre call quality. Direct team to identify