Sole responsibility for managing the overall deliverables of the process.Responsible for directing, managing and overseeing the delivery team for operational success, strategic alignment and integration of activities.Manage the performance delivery of the process, and its people, maintaining the required quality standards.Ensure the delivery of process KPIs, directly impacting the overall SLAs, through strong resource and people management, thereby providing maximum benefit to the business. Act as Ops representative for inter-departmental, cross-functional & organizational projects & initiatives.Responsible for the development and implementation of internal processes and supporting business processes, operational performance monitoring and process improvement activities designed to meet departmental & organizational goals & objectives.Responsible for enhancing individual job satisfaction of all delivery team through effective employee engagement activities and career development plans.Responsible for delivering all operational services to the clients at, or less than, the expected cost and in line with the Service Level Agreement.

End to End Service Delivery Management of Operations