Rupesh Patel Email & Phone Number

United States

Key Accountabilities:● Handles day-to-day operations related to Global Hosting delivery service, approving projects, performing server migrations to Azure, and taking care of escalations while creating monthly, quarterly, and yearly forecasts● Provides galvanizing leadership to 300+ technical staff members including on-site and remote professionals● Responsible for modernizing infrastructure to increase stability and performance to provide better services● Manages a $60MM annual… Show more Key Accountabilities:● Handles day-to-day operations related to Global Hosting delivery service, approving projects, performing server migrations to Azure, and taking care of escalations while creating monthly, quarterly, and yearly forecasts● Provides galvanizing leadership to 300+ technical staff members including on-site and remote professionals● Responsible for modernizing infrastructure to increase stability and performance to provide better services● Manages a $60MM annual contract, leading projects to ensure deliverables are completed on-time and on-budgetKey Accomplishments:● Led the complete recovery of over 1700 servers affected by ransomware; ended project within 30 days with no loss of data (100% recovery)● Championed efforts to execute the migration of 500+ servers and NA/LA SAP instances over to Azure, a crucial step in accomplishing customers strategic goals● Implemented changes that resulted in a 2-point increase for senior customer satisfaction levels● Identified areas of improvement and suggested additional services resulting in over $7MM in added revenue● Established a single offshore location for windows support, significantly improving services and reducing escalations● Deployed enhance reporting tools to provide up to date information about operations, backup/incident reports, etc. Show less

United States

Key Accountabilities:● Responsible for managing a $35MM annual contract, handling budgets, approving projects, and creating forecasts for deliverables on a monthly, quarterly, and yearly basis● Provided guidance and leadership to an average of 250 technical SMEs, directing teams to complete projects and infrastructure changes that improve processesKey Accomplishments:● Transformed the server build process, cutting the number of days required to complete the overall process… Show more Key Accountabilities:● Responsible for managing a $35MM annual contract, handling budgets, approving projects, and creating forecasts for deliverables on a monthly, quarterly, and yearly basis● Provided guidance and leadership to an average of 250 technical SMEs, directing teams to complete projects and infrastructure changes that improve processesKey Accomplishments:● Transformed the server build process, cutting the number of days required to complete the overall process going from 21 to 5 business days● Significantly improved services and stabilized the environment by implementing ITIL-based procedures, performing proactive analyses to identify repetitive incidents and deliver permanent solutions; reduced P1s and P2s by 35% ● Drove efforts to increase revenue by creating awareness of possible improvements for the account and providing specific solutions, resulting in a 15% YoY growth Show less

Special Assignment - India

Key Accountabilities:● Responsible for managing over $30MM for Asia Pacific Japan, handling over 150 direct report staff members● Relied upon to control costs and meet forecasted revenue amounts while ensuring the on-time delivery of projects● Performed regular visits to meet country leaders and EVPs in the AJP region, in an effort to understand businesses and provide feedback to improve IT services while creating a pipeline of initiatives for future opportunitiesKey… Show more Key Accountabilities:● Responsible for managing over $30MM for Asia Pacific Japan, handling over 150 direct report staff members● Relied upon to control costs and meet forecasted revenue amounts while ensuring the on-time delivery of projects● Performed regular visits to meet country leaders and EVPs in the AJP region, in an effort to understand businesses and provide feedback to improve IT services while creating a pipeline of initiatives for future opportunitiesKey Accomplishments:● Assigned to this account after the APJ VP of IT determined it had a high number of escalations and transformed it from a “terrible” performance to “advocating” HP services● Mentored key tower leaders and implemented changes in teams, adding an Account Delivery Manager for each tower to improve deliverables and internal/external multi-level communication; drastically reduced escalations Show less

Master Of Business Administration (M.B.A.), Projects, A

Bachelor Of Engineering (B.E.), Computer Engineering

Diploma, Industrial Electronics

Education record