Rupesh Pradhan Email & Phone Number

Australia

• Providing remote and onsite support for client environments• Testing, diagnosing, repairing, configuring and upgrading hardware and associated IT• equipment in client environments• Troubleshooting, analysing, and identifying hardware and network system faults, evaluate• alternative solutions, determine and implement the solution process• Working with clients to understand technical requirements across the business• Maintaining client environments in ways that optimise performance and reliability• Developing high level and low-level design documentation• Acting as an escalation point and aiding more junior members of the team• Monitoring and reviewing daily logs and creating incident tasks where action is required• Responding to incidences and assigned problems to meet SLA requirements• Liaising with vendors if required• Ensuring equipment configuration, error logs and code levels are within set specifications

Nsw, Australia

• Supporting and managing Data Centre• Responsible for Network migration and hardware maintenance support• Provided Smart Hands support services, acting as the on-site technical liaison for remote IT teams and ensuring timely resolution of hardware and network issues.• Management and Installation of Audio/Video as per requirement• Supporting users in office as well as supporting in wireless surveys• Supporting users in office as well as supporting in wireless surveys

Kathmandu, Bāgmatī, Nepal

• Provide procurement specs for computer hardware and software and serve asprimary liaison with IT-related vendors and suppliers.• Coordinate service needs with outsourced providers for IT network, internet andLAN maintain the server capacity, maintain computer inventory.• Ensure internet connection for staff and guests (wireless). Manage/Monitorbandwidth as per the user’s needs.• Ensure the operational health of the SharePoint online environment includingsecurity, availability, performance, interoperability, and reliability.• Manage databases, schedules, calendars, reports, and email distribution and contactlists, updating and distributing them as appropriate under the direction of LeadershipTeam.• Manage computer program files on the public drive/SharePoint: removing, addingand organizing files as directed.• Setup and configuration of Enterprise Mobility & Security - Azure AD Premium tosupport SSO; Azure AD Rights Management; enrolling and managing Corporatedevice, mobile devices (BYOD,CYOD) using Intune.• Ensuring Office 365, Microsoft 365 Device Management including - (Providing fullsupport on obtaining license from Microsoft, User Creation, Assigning License, EmailMigration to Exchange Server, Name change.)• Monitoring, maintaining network/router equipment of organization along withupgrading to the latest stable firmware releases; securing network systems byestablishing and enforcing policies/firewall.

Chitwan, Nepal

• Administered LAN of 160 user and 20+ mixed servers environment, including windows and Centos.• Successfully led the migration and upgrade of the entire IT infrastructure, encompassing system and network components, core banking systems, and utility servers.• Implemented a robust High Availability (HA) configuration, ensuring continuous and reliable operation of critical services.• Utilized VMware to migrate Server form a physical to a virtual Environment using VMware ESXi 7.• Established multiple backup mechanisms to safeguard data integrity and facilitate prompt recovery in case of unforeseen events.• Managed firewall, network monitoring and server monitoring both on- and off-site.• Conducted training sessions for bank staff on the use of new technologies and software, fostering a culture of continuous learning and adaptation.

Kathmandu, Bāgmatī, Nepal

o Teaching various IT courses for Bachelor Degree studentso Overall system design, network structure design and its implementation in various organizations.

Kathmandu, Bāgmatī, Nepal

• IT Consultant representative at Global Health Supply Chain Procurement and Supply Management.• Installation of servers, asterisk server and IP based IP PBX system and all branch connectivity with VPN and centralized monitoring system at British Council, • System Design and Implementation for Data Migration with consideration to data server, mail server, intranet design and Disaster recovery Manjushree Finance Limited.

Bāgmatī, Nepal

• Surveillance system (IP Camera system) Design implementation throughout premises of District court.• Implementation of Virtualization of servers, asterisk server and IP based IP PBX system and all branch connectivity with VPN and centralized monitoring system at Manjushree Finance Company.• Installation of servers, asterisk server and IP based IP PBX system and all branch connectivity with VPN and centralized monitoring system at Morang Auto Works.• Installation of computer system with overall network and its accessories of 32 CEC (Community e-center) branches for project works focusing on government offices of Nepal at project SASEC-IH.• Installation of overall network system and computer system with all required accessories in all branches of Public Service Commission all total 16 branches through country in 35 days.• Implementation of Virtualization of servers, asterisk server and IP based IP PBX system and all branch connectivity with VPN and centralized monitoring system at Apex Development Bank Limited.• System Design and Implementation for Data Migration with consideration to data server, mail server, ATM, intranet design and Disaster recovery at Royal Merchant Banking and Finance Ltd.• System Design and Implementation with consideration to data server with virtualization, mail server, asterisk server, SMS server and Disaster recovery at Quest Saving & Credit Cooperative Ltd.• Overall network infrastructure design and Implementation at Council for Technical Education and Vocational Training.• Overall network infrastructure design and Implementation at Ministry of Home Affairs, CDO Office Lalitpur.• System Design and Implementation of other various financial institutions, Travel Agencies and Private Organizations.

Kathmandu, Bāgmatī, Nepal

• Handled more than 150 financial institutions including British Gurkha Group for support and maintenance of financial Software named “Finacct”.• Led project team for development of new version software “Finacct”.• Led project team in designing new market strategy and Human Resource Management.