Leading the effort to expand access to Crisis Text Line's life saving services around the world

Designed the curriculum for and led a 4 unit MBA course "How to be an effective ESG leader" to equip the next generation of ESG leaders to drive change within their organizations. The course is designed to upskill students in Corporate & ESG Strategy, Double Materiality, Developing the right portfolio of ESG initiatives, and Reporting & Regulatory Frameworks with a capstone project of delivering an ESG vision and strategy to a CEO/Board audience. The course was highly rated by the students, including qualitative feedback citing its practicality and focus on business acumen, making it a must take class for students in the program.

Rippleworks brings the practical support social entrepreneurs need to scale faster and improve more lives. Through short-term, high-impact projects, social ventures partner with an experienced executive to tackle top operational and strategic challenges. In 2017, I partnered with Geekie, an adaptive learning platform that uses innovative personalized learning technology to improve student engagement and learning outcomes throughout Brazil. As Geekie scaled, their top priority was to drive user engagement with world-class product strategy as it piloted a new mobile digital learning system that supports classrooms and teachers. I provide guidance to Geekie's CEO and product leaders to align their business objectives and product strategy through a deeper understanding of their target users, their pain points, and clarifying their value proposition. In addition, we worked on how to run lean experiments with clear success metrics so they could continue to refine their value proposition. In 2020, I partnered with VIA Global Health, a company founded to deliver universal access to critical medical products, information, and services. As VIA Global Health scaled, new features and functionalities are needed as the platform grows to support their growth. I helped VIA Global Health define and adopt a user-centric product design process starting with clearly defining their product strategy including target customers, top pain points, and building a roadmap. In addition, we worked on how to practice deep customer empathy and use their learnings to adjust and prioritize their roadmap.

Lead the product team for a Series B climate tech platform that 350 brands use to collect and manage ESG supply chain data from 30,000 global suppliers.Drove a collaborative, cross-functional team and presented to the board a new platform vision aligned with evolving customer needs including target management, supply chain risk intelligence, and compliance. Product partnering with the SAC, and internal partners delivered significant updates to the Higg FEM and the 2024 SLCP assessments resulting in 90% of Worldly’s FY24 revenue. Redefined the product strategy for two new products to drive new customer expansion opportunities.

Led the product, analytics and customer support team for Granular, the software division of Corteva Agriscience, to build software solutions to improve economic and sustainability outcomes for 5000+ farmers in the US, Brazil, and Canada.Led the 200 person product development through a massive upgrade of Granular Insights to support all core use cases for the upcoming farming season. Resulted in 95% adoption of Insights and 80% active usage. Team built early versions of new innovative products including a new carbon sequestration program and software to radically reduce the amount of crop protection needed to stop an infestation. Partnered with the VP of Engineering and the VP of Design to restructure the entire product development organization into 3 product groups focused on different customer segments.

Led the learning platform for the leading global online educational resource reaching more than 5 million students Led cross functional teams to launch Khan Academy’s first product targeted at school districts (and Khan Academy’s first paid product). Khan’s ‘enterprise products’ had an over 90% retention rate YoY and served over 1M students.Led the product partnership between Khan Academy and the College Board to develop and align on a 3 year vision and product strategy leading to the launch of an easier to use SAT prep product in the classroom, resulting in a 25% growth in usage. Recognized that the organization was lacking a clear, compelling product strategy and led the process (with Executive staff including the CEO & President) to develop and clarify Khan’s product vision, strategy, and value proposition and communicate it across the organization. VP Product Management (Interim)Led all the product management team (during a 4 month parental leave coverage) through a leadership transition.

Brought in to rebuild the product team to drive innovation and jumpstart growth for a $100M sales & marketing automation software suite for small businesses.Rebuilt the 35-person team with new personnel and by focusing on team development by introducing skills rubric & growth and development plans for every team member and consistent monthly training Led the overhaul of the core product with a new UI, completely new core modules, mobile, and onboarding resulting in 30% sales growth while reducing attrition by ~5%. Led the development and launch of new innovative products and services leading to ~5M in new revenue.

A global innovation program founded by Nike, NASA, USAID, and the US State Department that identifies and supports sustainability startups through global open innovation challenges • Established the foundation for the program including forming a new board of directors, vision, mission, business model, and team. • Incorporated the LAUNCH European team, program, and partners, including IKEA, into the new Board, global network of thought leaders, and communications efforts. • Secured new strategic program and funding partner, the Australia Department of Foreign Affairs and Trade, leading to several innovation challenges including Food & Nutrition, improved Disaster Risk & Resiliency, and increasing Ocean Food Production• Initiated a new innovation challenge in Green Chemistry led by Nike, MIT Department of Chemistry, and the American Chemistry Society. The challenge is aimed at finding new ways to generate and use data to better facilitate rapid design of more sustainable chemicals

A rapidly growing for-profit social enterprise that provides affordable solar home systems to the small rural farmers in Northern India. Helped drive and support growth from 200 to 15,000 companies and from 30 - 220 employees and contractors. • Built an automated end to end web and mobile platform to enable efficient and transparent operations including credit application to installation, service ticketing, cash collection, and inventory management.• Supported debt and equity fundraising efforts through presenting product, software, strategies, action plans, competitive analysis, and risks. These efforts led to securing $10M in investments from Khosla Impact Fund, US Overseas Private Investment Corporation, GDF Suez, Sorenson Impact, and others. • Improved the offering while increasing per unit contribution margin by 75%. Executed this through deep customer empathy and uncovering insights on what was valued and product usage. • Reduced the cost by 25% and reduced failures rates to less than 1% on Simpa’s proprietary technology, a PCB + UI, that is programmed to turn power off when payment balance is 0. • Built a supply chain for a 15+ component solar home system. Reduced prices, balanced inventory levels with product availability, secured secondary-suppliers, and developed deep product partnership with key Chinese supplier.• Provided organization leadership & management expertise to enable company growth; instituted strategic planning process to clarify company vision, mission, strategy, values and strategic priorities, created regular communication and offsite events for key company leaders, started operations reviews for key priorities, role-modeled coaching and developing talent to enable us to achieve the strategic priorities.

Responsible for growing the Quickbooks Mobile and Mac P&L to $25mm (40% growth in 12 months). Led 20-person team including Product Management, Marketing, & Design for 5 mobile, tablet, and client QuickBooks products supporting the vision of anytime, anywhere access to QuickBooks. Team launched the first ever QuickBooks apps on Android tablets, the iPad, and MacOS as well as first ever Global QuickBooks apps supporting multiple currencies, tax models, and languages. Total users and active users increased by 40%.

Led the creation and execution of Intuit’s first sustainability strategy & goals with a team of business unit and functional senior leaders and approved by the CEO and his staff. Program objective was to make sustainability a competitive advantage for Intuit and included four key initiatives: Delivering more sustainable solutions to customers, reducing Intuit’s environmental impact, engaging employees and being transparent to stakeholders. Results include Intuit’s inclusion in the Dow Jones Sustainability and the FTSE for Good Indices. Intuit also jumped in the 2010 Newsweek Green rankings from #302 to #28 in 2012. Delivering more sustainable solutions • Partnered with Freecycle Network to develop Freecycle@Work, an application to facilitate the re-use of personal goods and company assets while further engaging employees in a company’s sustainability program. 2000 companies adopted Freecycle@Work leading to 10,000 new users and ~100,000 pounds of items reused.• Developed Intuit Green Snapshot, a software tool to help small businesses understand their carbon footprint, recommend actions to reduce it, and communicate their environmental efforts to their customers. Green Snapshot was recognized on the Good 100 list of products.Reducing Intuit’s Environmental ImpactDrove key environmental impact reduction initiatives based on a comprehensive analysis of Intuit’s environmental impact. The cross company effort included working with: the supply chain to reduce packaging, facilities to reduce energy usage, HR to introduce new commute programs, and finance to build renewable energy onsite. These actions reduced Intuit’s absolute carbon footprint by 2% from 2007 to 2011 while revenue grew 34%.

Led a team exploring new business opportunities in India• Drove the business development effort for an SMS-based service that provided spot prices for crops to farmers on their phones. Led the effort to both scale customers and revenue. Found partners with expertise in rural operations to accelerate success. The service supported 1.4 M farmers who increased their revenue an average of 16% after using the service. • Created the social impact strategy for txtWeb. txtWeb is a leading SMS platform that enables developers to create simple SMS apps to bring the Internet to the billions of users with simple feature phones. Collaborated with leading NGOs and social enterprises to build apps that allow them to more efficiently share and collect information including job listings, field reports from community projects, and health information.

Successfully evangelized Small Business Tax as a big opportunity for Turbo Tax. Led Product Management and Development teams for Small Business Tax. Increased the offerings from 1 to 5, which increased revenues from $15M to $150M in 3 years.

Built the business case for the acquisition of MyCorporation.com, a new market for Intuit’s Small Business Tax group. Increased units and revenue by 25%.

Led a team that developed the first industry specific version of QuickBooks. QuickBooks Accountant Edition disrupted the accountant software market and was adopted by nearly 300,000 accountants. Resulted in $90M in revenue.

Developed & implemented a Crisis Communications Strategy after a major product recall, including establishing a call center that responded to 5000 customers in 10 days and launching corporate website.

Directed youth leadership conferences including the UN Conference on Children’s Rights. Consulted for NGOs including AmeriCorps, Women’s World Banking, Corporation for National Service, and Gorbachev Foundation.