> Quality Assurance and Improvement: - Conduct thorough quality checks on all ticket responses, including emails and chats, to ensure accuracy and consistency. - Focus on improving Ticket Satisfaction Scores and enhancing users ratings through continuous feedback and optimization efforts.> Collaboration and Coordination: - Foster seamless coordination with cross functional teams for efficient release validation processes.> Timely Customer… Show more > Quality Assurance and Improvement: - Conduct thorough quality checks on all ticket responses, including emails and chats, to ensure accuracy and consistency. - Focus on improving Ticket Satisfaction Scores and enhancing users ratings through continuous feedback and optimization efforts.> Collaboration and Coordination: - Foster seamless coordination with cross functional teams for efficient release validation processes.> Timely Customer Support:Consistently provide prompt and effective customer support, adhering to Service Level Agreements (SLAs) and delivering relevant solutions to MileIQ users.> Data-Driven Insights:Utilized user research techniques and CRM tools to identify patterns that could lead to unsatisfactory ratings. Leveraged insights to address these issues within Zendesk ticket responses, enhancing overall user satisfaction and service quality.> Issue Investigation and Reporting:To conduct thorough investigations into potential instances of unsatisfactory tickets and activities, and provide detailed reports to the management team for further action. Show less

Metro Project