1. Responsible for management of customer projects in the automotive trade2. Responsible for the optimization of Aftersales performance3. Responsible for designing of workflows and business processes4. Responsible for performance control: preparing and analyzing key figures and initiate corresponding measures for the individual Aftersales processes.

1. Responsible for Business Management and Bonus / Margin system: increase in Return of Sales (RoS) at the retail level by >1.2%.2. Ideal network planning and network development for both new and used car business.3. Responsible for Non-Technical Training and lead of internal/external training programs (Management Assessment, Field Force Certification and Certification of dealer’s key manpower) (Productivity of sales consultant improved from 1.5 to 2.5 vehicles).4. Project leader balanced scorecard (Quality Management): improvement of all quality related KPIs (e.g. Mystery Shopping 1st among luxury brand, Customer Experience Management- score 4.6 Sales & 4.4 Aftersales (out of 5), an expert in Audit management).

1. Responsible for Aftersales operation, Parts, Accessories and Service Marketing (Service absorption ration increased from 50% to 73%).• Most important pillar for Automobile business.2. Ensure customer delight through the implementation of the Service Core Process (Improved CSS from 8.1 to 10).3. Responsible for dealer’s profitability and operational efficiency improvement (Improved by 20%).4. Customization, Development and Implementation of Dealer Management Software pan India.5. Devised strategy to improve the business of Audi Genuine Parts (AGP), Audi Genuine Accessories (AGA) and Service Programs (Target achievement of >100% YoY) [retail & wholesale].6. AGP/ AGA supply chain management and dealer support.

1. Handled Aftersales operation, Parts, Accessories and Service Marketing for western India.2. Ensure customer delight through the implementation of Service Core Process & policies at the retail level.3. Responsible for dealer’s profitability (RoS >1%) and operational efficiency improvement.

1. Responsible for Aftersales and Parts operations and implemented Dealer Operative Standards (DOS) at dealerships.2. Responsible for inventory management, warehouse management, logistics and transport solutions.3. Conducted various dealer On-Job training and Train the trainer program on Engine, Electrical, Soft-skill and business management as Head of Training.4. Responsible for warranty & claim management. 5. Customer complaint handling and meeting them directly (if needed).6. Additionally responsible for handling vehicle Homologation for 09 months

Territory Service Manager for 17 full functional dealer workshops and 33 Service Centers.1. Responsible for dealer’s Aftersales, Parts & business development.2. Analysis & implementation of ideal network structure (Opening of 10 Service Centers).3. Responsible for customer-centric activity.Assistant Manager -Technical Section: 1. Responsible for analyzing top 20 defects & Field Trouble Report (FTR) of various regions and discussing with internal departments to reduce defects (reduced top 20 defects by 0.5 %).Assistant Manager - Literature Development1. Development of the Service Literature (E.g. Owner’s Manual, Service Manual, Flat Rate Manual, Wiring Diagram Manual, Body Repair Manual and Charts).2. Introduced reverse auction to reduce the cost of printing by 20%.

1. Responsible for repairing of vehicles and resolving customer concerns.2. Responsible for improving absorption ratio (>75%) and revenue generation.

Technician > Service Advisor > Service Manager1. Responsible for repairing of vehicles and resolving customer concerns.2. Opening repair orders and handling workshop operation.3. Responsible for revenue generation.4. Supporting Sales & Marketing for the product launch and customer queries.

1. Responsible for repairing of vehicles.2. Responsible for Pre-delivery Inspection and vehicle storage maintenance.3. Supporting Sales & Marketing for the product launch.