Rupinder Kaur Email & Phone Number

Vaughan, Ontario, Canada

 Coordinating with the Vendor and internal stake holders to ensure the smooth running of daily field operations. Planning and sharing the daily line up including the vehicle Information, teams and material requisite for various ongoing projects of Bell and Rogers. Provide operations support including forecasting the non-inventory products, supplier management, procurement transaction and expediting support. Documenting projects information in RPATS and NIKA . Co-ordinate the demand identification, procurement, and management of [Hydrovacs, Drills, Ready MIX, Asphalt] required for the operations. Commercial negotiations with the Vendors. Align with Internal Customers finance, invoicing team and operations director to understand the targets. Manage KPI to measure, control and benchmark the performance of the vendors to drive improvements to the operations. Develop and implement ways to measure vendors to drive continuous performance improvements,- PO Management and Invoice Management .

Noida Area, India

Key Responsibilities:Spearheading entire gamut of VAS operations for Middle East, APAC, India [Airtel, Idea and BSNL North Circles].Managing VAS (SMS/WIB Chat, Contests, Content, MOD, etc.), acquisitions, revenue generation, new products and collections in allocated accounts.Developing solution selling for VAS, IVR Short codes and long code services and responsible for driving sales and profitability for the Enterprise Business vertical.Regular interaction with customer for evolving services needs and retention.Rendering services as: -Client Interface (regarding project/service deliveries)  -Bridge between content, technical, finance and business team to ensure first level support to them for services. -Management point of contact with client on operational issues and escalation point for urgent operational incident.Data Analysis: -MIS related analysis -Market and competition analysis -Data analysis to increase efficiency, improve performance and meet or exceed targets -Users analysis for drawing trends /issues and to monitor growth/performance -Vendor selection for Content/Data services: -Drafting and executing RFPs -Performing spend analytics including vendor quotes analysis, base lining and benchmarking; -Negotiation strategies and negotiation on all commercials (price and terms); -Vendor finalization/selection; -SOW preparation & sign-off; and -Vendor performance management.

Noida Area, India

Overseeing the preparation of project/roll-out plans in co-ordination with cross-functional stakeholders for efficient executionSpearheading entire gamut of operations for the assigned accountsManaging service launch (like On Demand Service, Astro, Live Aarti, Radio Mirchi, Manasi, Devotional, Rang Punjab De, WAP, SMS etc.)Rendering services as: -Client Interface (regarding project/service deliveries)  -Bridge between content, technical and business team to ensure first level support to them for upcoming products -Management point of contact with client on operational issues and escalation point for urgent operational incidentIdentify project goals, constraints, deliverables, performance criteria, control needs, and resource requirements in consultation with stakeholders.Skilfully resolving issues arising during the project and initiating corrective action as appropriate.Interact with team and stakeholders in a professional manner, respecting differences, to ensure a collaborative project environment.Align the project to the organization's strategic plans and business justification throughout its lifecycle. Ensuring the delivery of new products & services up-to appropriate levels of quality & in accordance with the project plan as well as timely MIS & its related analysisAdministering progress reporting of projects at regular intervals to the key stakeholders including top management.Working in adherence to quality standards and overall integrity of the project.Implement general business concepts, practices, and tools to facilitate project success. Generating revenue ideas depending on the stage of CLM (customer lifetime management) cycle.Conduct and document post-implementation for drawings trends /issues and to monitor growth/performance.Contributing towards VAS upselling, revenue generation & enhancements as per AOP, Increasing ARPU, penetration through USSD, SMS, Cell info. and OBD’s.

Chandigarh Area, India

Key Responsibilities: -Single-handedly managed entire operations for: -Producing sales and business development. -Developing new relationships with the new clients and client satisfaction.Driving business growth through promotions, placements & generation of new concepts with the customers.Ascertained customer segments & market opportunities, drove marketing objectives & strategies and developed positioning for the company.Identified Companies /Institutions which require IT solutions, analyzed client’s requirement, interacted with tech team and provided a solution to the client.Worked in coordination with sales, pre-sales team and other technical teams as well as the designers to make websites, marketing material, etc.