Rupinder Singh Email & Phone Number

Chandigarh, India

Chandigarh, India

Resolved customer complaints regarding sales and service.Coached, developed and motivated team to achieve revenue goals.Enhanced sales volume through skilled support to both new and inactivecustomers.Directed and coordinated products, services and sales activities.Led sales planning, development and account management to grow existing accounts and establish new sales accounts.Supported sales team members to drive growth and development.Built sales forecasts and schedules to reflect desired productivity targets.Established ambitious goals for employees to promote achievement and surpass business targets.Mentored and internally promoted successful company sales and account.management staff into leadership positions to drive company growth.Used change methodologies to increase sales and led projects for increased productivity.Reviewed operational records and reports to project sales and determine profitability.Gained market share in new sales performance through aggressive team training.Oversaw regional and local sales managers and staff.

Chandigarh, India

Maintained consistent inventory of auto parts and products.Assisted with diagnosing auto problem during busy periodsArranged for the ordering of special parts per customer requestUpdated database of available parts and adjusted stock accordingly.Developed and implemented strategic sales plans to accommodate corporate goals.Monitored sales team performance and provided effective training to help eachreach targets.Resolved customer complaints regarding sales and service.Supported sales team members to drive growth and development.

Chandigarh, India

Managing and motivating a team to increase sales and ensure efficiency.Managing stock levels and making key decisions about stock controlAnalyzing sales figures and forecasting future salesProviding or organizing training and developmentEnsuring standards for quality, customer service and health and safety are metResponding to customer complaints and commentsOrganizing special promotions, displays and eventsAttending and chairing meetings.Updating colleagues on business performance, new initiatives and other related issues.Maintaining awareness of market trends in the retail industry, understandingforthcoming customer initiatives and monitoring what local competitors are doing.Promoting the organization locally by liaising with local schools, newspapers and the community in general.Dealing with sales, as and when requiredBuilt and maintained strong working relationships with team members.Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.Hired and trained positive, enthusiastic employees to boost talents of retail team.Supervised cash drawer balances and deposits of store receipts.Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.Connected with customers to provide assistance and collect feedback to optimize operations.Organized new stock for floor placement.Increased store sales by cross-selling complementary items.Coached and mentored employees by offering constructive feedback and takinginterest in long-term career growth.Prepared employee performance appraisals, providing actionable feedback.Evaluated store performance and incorporated feedback to implement improvement plans.Taught junior employee's proactive strategies to meet operational and sales goals.

Chandigarh, India

Traveled to almost every part of india to train the CROs and conduct training need analysis resultingin increase of sales.To Monitor, review and drive performance of CROsTo Drive training and certification targets for new and existing store staff.To Identify gaps & create solutions to improve the induction & output of store staff.Collaborated with other departments to maintain current knowledge of training needs.Gathered and organized training materials to support program objectives.Created and implemented training programs to fill requirements.Offered all levels of training to diverse personnel via variety of instructional methods.Explained goals and expectations required of trainees.Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.Created and offered additional materials to enhance training.Assessed training needs through surveys, interviews with employees or focus groups.Coordinated recruitment and placement of training program participants.Supervised, evaluated or referred instructors to skill development classes.Scheduled classes based on availability of classrooms, equipment or instructors.Evaluated outlines, texts and handouts prepared by other instructors

Mohali District, Punjab, India

To Identify gaps & create solutions to improve the induction & output of storestaff. To train the newly joined as per Airtel's NHIP (Newly Hired Induction Program) for Airtel's Retailer HelpDesk and 121 Customers Help line.To conduct refresher for low performers on process level.( Monthly/Weekly)Identifying and working upon the action plan to improve the ICE scoresTo conduct monthly Job knowledge Quiz on process levelTo conduct TNI's to decrease D & E category percentage of Quality on monthly basisTo conduct refresher's on BQ agents (Bottom Quartile).Coordinated with managers to identify skill or knowledge gaps and implement training needs.Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.Consulted with senior leaders to develop and execute strategy and provide regular updates.Implemented training improvements to achieve desired results.Roleplayed various scenarios with teams to build confidence in handling situations.

Mohali District, Punjab, India

Handling Inbound Operations for Vodafone Punjab PrepaidOverall responsibility for maintaining daily and monthly reports.Imparting training to new joinees on various ProductsTo maintain Quality and C-sat Scores of the team and sharing feedback after auditing their calls.

Master Of Business Administration - Mba, Operation

Bachelor'S Degree, Fine/Studio Arts, General