--Manage an expanding team of Customer Success Managers across the Americas and APAC regions, each growing their own account portfolios and teams as required by enterprise client needs;--Actively participate in steering the growth of our core PMO team, helping to shape hiring, training, compliance, and technology best practices;--Liaise continually with Operations, Technology, and Sales leadership to ensure that cross-functional communication lines remain open between all… Show more --Manage an expanding team of Customer Success Managers across the Americas and APAC regions, each growing their own account portfolios and teams as required by enterprise client needs;--Actively participate in steering the growth of our core PMO team, helping to shape hiring, training, compliance, and technology best practices;--Liaise continually with Operations, Technology, and Sales leadership to ensure that cross-functional communication lines remain open between all relevant internal groups;--Engage directly with high-level client stakeholders as their ADVOCATE, seeing to proper resource allocation, and identifying growth opportunities;--Serve as a mentor in our leadership development program, helping younger professional talent find their way in the company and to become their best professional selves. Show less

In addition to the duties listed below for some of our largest and most complex enterprise clients, I also managed a small team of Program Managers and began settling into a leadership role within our group.

--Rolled out and maintained a centralized governance model across multiple enterprise-level accounts with global assets in accordance with an evolving PMO structure;--Coordinated complex, enterprise-level technology sales/rollouts/upgrades; --Designed, implemented, and maintained sophisticated business intelligence solutions to track internal and client-facing KPIs, using metrics to drive continuous improvement;--Deployed an array of risk management strategies to… Show more --Rolled out and maintained a centralized governance model across multiple enterprise-level accounts with global assets in accordance with an evolving PMO structure;--Coordinated complex, enterprise-level technology sales/rollouts/upgrades; --Designed, implemented, and maintained sophisticated business intelligence solutions to track internal and client-facing KPIs, using metrics to drive continuous improvement;--Deployed an array of risk management strategies to identify and mitigate risks before they impact client deliverables or the client experience in general;--Worked regularly within a diverse set of enterprise language business needs that includes life sciences/pharmaceutical, web solutions, Machine Translation, business software integration, and patent/IP work;--Served as Director of SAP Language Solutions in the US market, collaborating with other internal SAP subject matter experts to drive SAP-related language solutions;--Actively contributed to the maintenance and development of a growing PMO team. Show less

--Oversaw a dedicated team of 10 - 20 Project Managers and Project Coordinators in a very demanding and sometimes stressful work environment;--Continually improved client service through the cultivation of a client-first attitude throughout the team;--Consistently drove revenue while controlling costs and maintaining or improving margins;--Built cross-functional relationships with partners outside of the industry;--Helped management team navigate the exciting and… Show more --Oversaw a dedicated team of 10 - 20 Project Managers and Project Coordinators in a very demanding and sometimes stressful work environment;--Continually improved client service through the cultivation of a client-first attitude throughout the team;--Consistently drove revenue while controlling costs and maintaining or improving margins;--Built cross-functional relationships with partners outside of the industry;--Helped management team navigate the exciting and sometimes-turbulent waters of a post-acquisition environment. Show less

The bulk of my work at Prisma fell into four categories:--Strategic Consulting for enterprise clients;--Solutions Architecture;--Project Management;--Internal Leadership/Corporate Development.

Our family-run business offered translation, localization, language coaching, and global communications solutions to French and Japanese companies and individuals, often in the context of their interactions with an increasingly Anglophone business world. We shut down our business in order to move to the United States in April 2014.

Graduate courses taught: Practical/Technical English in Transmedia Studies (MA) Material covered: --Media-oriented English ⇔ French translation --Cross- and transmedia communication theory --Preparation for Anglophone job marketUndergraduate Courses taught: Business English, English-language research/library skills

Localisation and analysis of French-language search engine results (part time).Worked remotely via a proprietary toolbar and virtual communication tools.

Held a variety of management positions in a high-growth hospitality company that involved restaurants, breweries, movie theaters, bars, pubs, and a hotel.Responsibilities included profit/loss accountability, human resources duties, extensive customer service exposure, and management of teams of 10-75 employees.

Safely operated a Yellow Cab in the greater Boulder area for two years.