Rupy Chahal Email & Phone Number

Canada

Calgary, Alberta, Canada

• Specific Accountabilities:
• Manages and directs a multi-disciplined support team supporting the needs of the customer at the Lodge.
• Coordinates and ensures the smooth and effective service delivery of functional groups such as food services, accommodations, information management systems, security, transport, facilities management, and various.
• Provides day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge.
• Maintains situational awareness of all tasks, staff, and resources.
• Manages the timely preparation and submission of all internal and external reports and returns.

Calgary, Alberta, Canada

• Manages and directs a multi-disciplined support team supporting the needs of the customer at the Lodge.
• Coordinates and ensures the smooth and effective service delivery of functional groups such as recreation, accommodations, administrative and various amenity services.
• Provides day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge.
• Maintains situational awareness of all tasks, staff, and resources.
• Manages the timely preparation and submission of all internal and external reports and returns.
• Ensures effective orientation, training, coaching and rotation scheduling.

Vancouver, British Columbia, Canada

• Conducts training, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures for 19 sites.
• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and.
• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification.
• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new.
• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, corrective actions, and re-validations.
• Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; maintaining personal networks; participating in professional organizations.

Christina Lakes Project

• Aramark CorporationLodge Operations Manager
• December 2012– Present
• Coordinate and oversee day-to-day operation of the lodge.
• Investigated and resolved all concerns brought forward by guests or business unit.
• Supervise and provide guidance for all camp/catering management team.
• Enforce a standard of excellence regarding operations, cleanliness, and food quality.

Fort St John And Christina Lakes Project

• Coordinated and supervised lodge operations, managing labor costs, administering budgets, and overseeing housekeeping and kitchen operations.
• Maintained inventory control and supply management in accordance with HACCP.
• Served as a liaison between field staff and operations employees; created staff schedules.
• Provided guidance and oversaw housekeeping operations for camps up to 1500 persons.
• Maintained documentation and paperwork; assisted with site start-up and shutdowns.
• Conducted meetings with on-site clients to ensure and retain client satisfaction.

Edmonton, Canada Area

• Directed, supervised, and trained employees, increasing sales, ensuring professional development, maximizing productivity; completed performance evaluations.
• Resolved customer issues and complaints, creating a better customer experience and creating repeat business; evaluated competition through market analysis.
• Completed customized client proposals through analysis of individual client needs and budget.
• Conducted analysis of monthly profit and loss statements.
• Initiated process improvement tools to improve sales closing ratios.
• Answered multi-line telephone calls and provided administrative assistance.

Quality Management Certificate, Quality Management

Leading Management Systems Audit Teams Iso 19011:2018, Quality Management

Management Systems Auditing Iso 19011:2018, Quality Management & Control

Quality Management Systems Iso 9011:2015, Quality Management & Quality Control

Business Administration And Management, General