Rupy Chahal Email & Phone Number

Canada

Calgary, Alberta, Canada

Specific Accountabilities:• Manages and directs a multi-disciplined support team supporting the needs of the customer at the Lodge. • Coordinates and ensures the smooth and effective service delivery of functional groups such as food services, accommodations, information management systems, security, transport, facilities management, and various amenity services. • Provides day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge. • Maintains situational awareness of all tasks, staff, and resources. • Manages the timely preparation and submission of all internal and external reports and returns. • Ensures effective orientation, training, coaching and rotation scheduling. • Monitors the implementation of all functional services to ensure consistent, effective, and quality service. • Conducts monthly quality audit inspections. • Assists in the evaluation and development of policies, procedures and processes to enhance the delivery of services at the Lodge. • Participates in the development of pricing and promotional strategies. • Manages budgets and monitors revenues and expenses • Resolves customer complaints.• Actively involved in ensuring they are following safe and sound procedures and are adhering to government regulations as well as ATCO Health and Safety, policies and procedures.Ensure that the supervisors implement all QA Functions in each department throughout the lodge and take an active participation in the ISO 9001:2008 Quality Management Systems, following through with the Policies and compliances of ATCO as directed by Top Management

Calgary, Alberta, Canada

• Manages and directs a multi-disciplined support team supporting the needs of the customer at the Lodge.• Coordinates and ensures the smooth and effective service delivery of functional groups such as recreation, accommodations, administrative and various amenity services.• Provides day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge.• Maintains situational awareness of all tasks, staff, and resources.• Manages the timely preparation and submission of all internal and external reports and returns.• Ensures effective orientation, training, coaching and rotation scheduling.• Monitors the implementation of assigned functional services to ensure consistent, effective, and quality service.• Conducts daily, weekly and monthly quality audit inspections.• Assists in the evaluation and development of policies, procedures and processes to enhance the delivery of services at the Lodge.• Participates in the development of pricing and promotional strategies.• Manages budgets and monitors revenues and expenses• Resolves customer complaints.• Actively involved in ensuring they are following safe and sound procedures and are adhering to government regulations as well as ATCO Frontec Health and Safety, policies and procedures.• Ensure that the supervisors implement all QA Functions in each department throughout the lodge and take an active participation in the ISO Quality Management Systems, following through with the Policies and compliances of ATCO Frontec as directed by senior leadership.

Vancouver, British Columbia, Canada

• Conducts training, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures for 19 sites throughout the Fraser Valley and Sunshine Coast.• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures.• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product training methods.• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, corrective actions, and re-validations.• Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; maintaining personal networks; participating in professional organizations.• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Conducts visual and UV audits in compliance with Health authority and infection control practices.

Christina Lakes Project

Aramark CorporationLodge Operations Manager • December 2012– Present• Coordinate and oversee day-to-day operation of the lodge.• Investigated and resolved all concerns brought forward by guests or business unit. • Supervise and provide guidance for all camp/catering management team.• Enforce a standard of excellence regarding operations, cleanliness, and food quality.• Conduct regular camp inspections and audits; mentor camp/catering management.• Coordinate with security personnel to be informed of occurrences related to lodging.• Issue violations and removal of camp privileges notifications.• Enforce the MEG Energy's safety program, policies and procedures throughout the camp.• Ensure contractor spot-checks are conducted once per shift.• Review Safety Observation Cards; manage incident reporting procedures.• Lead Daily and weekly safety meetings• Review and signoff on FLHAs daily and provide additional training where required• Complete daily informal and formal site inspections• Coach and mentor workforce with regards to safety requirements• Formal weekly inspection• Participate in vehicle and equipment inspections• Developed SWPs and JSA's for the site and educate staff, check for compliance daily• Incident Reporting and recognition• Follow up on corrective actions from inspections and incidents• Ensure MDSD,WHMIS and Food Safety is being upheld

Fort St John And Christina Lakes Project

• Coordinated and supervised lodge operations, managing labor costs, administering budgets, and overseeing housekeeping and kitchen operations.• Maintained inventory control and supply management in accordance with HACCP.• Served as a liaison between field staff and operations employees; created staff schedules.• Provided guidance and oversaw housekeeping operations for camps up to 1500 persons.• Maintained documentation and paperwork; assisted with site start-up and shutdowns.• Conducted meetings with on-site clients to ensure and retain client satisfaction.• Managed cost analysis and financial forecasting; controlled staff ratios for housekeeping department.• Conducted daily housekeeping audits on all dorms and common areas within the facility

Edmonton, Canada Area

• Directed, supervised, and trained employees, increasing sales, ensuring professional development, maximizing productivity; completed performance evaluations. • Resolved customer issues and complaints, creating a better customer experience and creating repeat business; evaluated competition through market analysis.• Completed customized client proposals through analysis of individual client needs and budget.• Conducted analysis of monthly profit and loss statements.• Initiated process improvement tools to improve sales closing ratios.• Answered multi-line telephone calls and provided administrative assistance.

Quality Management Certificate, Quality Management

Leading Management Systems Audit Teams Iso 19011:2018, Quality Management

Management Systems Auditing Iso 19011:2018, Quality Management & Control

Quality Management Systems Iso 9011:2015, Quality Management & Quality Control

Business Administration And Management, General