Shaan Patel Email & Phone Number

Houston, TX

• Collect information about the client's business process, internal tech landscape, and data usage through a variety of methods (business process analyses, interviews, surveys, reports, RFI etc.)
• Analyze and interpret process and data to unearth weaknesses and problems, and understand the causes
• Develop detailed implementation and communication plans, including timelines, budget, resource, and progress tracking details to drive small or big C8 change initiatives
• Assist the client in implementing the plan and resolve any occasional discrepancies – change management/project management

Global Services | Houston, Texas

• Configure our multi-enterprise product and supply chain platform to support customer business processes
• Provide Bamboo Rose software expertise to customers and implementation partners
• Prepare process, installation, operating procedure, and user/trainer training documentation
• Monitor project progress relative to tasks and communicate progress regularly to team members
• Support the delivery of end user and train-the-trainer training sessions

College Of Pharmacy | College Station, TX

• Wrote technical documentation regarding web systems used by student and faculty such as VOAL, ServiceNow, cPanel
• Developed help desk plugins within ServiceNow's API to be used to greatly benefit campus wide communication
• Created web systems with two factor authorization in order to efficiently check out surplus technical equipment

Department Of Marketing & Communications | College Station, Texas

• Assisted in the development of web content across 75+ Texas A&M medical related websites.
• Verified statistical information within student medical publications
• Participated in the development of word press plugins that allowed PhD students and fellowship researchers to collaborate on bio-integration.

Brazos Valley Imports | College Station, Texas

• Relayed consumer communication to proper departments to insure an efficient work manner
• Maintained daily dealership errands such as depositing revenue to the bank, collecting customer license plates, carrying tax forms
• Insured brand new vehicles were ready to be sold to customers by performing test drives
• Worked alongside retail representatives to develop an online shopping platform

Tech Depot | Lufkin, Texas

• Identified causes of software and hardware issues in client devices through analysis and deployed effective solutions
• Installed systems applications for all new store devices
• Assisted customers in identifying and selling proper technical products for their requirements
• #1 Commission Earner 4 consecutive months based on number of services performed (Devices sold, upgrades, installations)