Shaan Patel Email & Phone Number

Houston, Tx

•Collect information about the client's business process, internal tech landscape, and data usage through a variety of methods (business process analyses, interviews, surveys, reports, RFI etc.)•Analyze and interpret process and data to unearth weaknesses and problems, and understand the causes• Develop detailed implementation and communication plans, including timelines, budget, resource, and progress tracking details to drive small or big C8 change initiatives• Assist the client in implementing the plan and resolve any occasional discrepancies – change management/project management

Global Services | Houston, Texas

•Configure our multi-enterprise product and supply chain platform to support customer business processes•Provide Bamboo Rose software expertise to customers and implementation partners •Prepare process, installation, operating procedure, and user/trainer training documentation•Monitor project progress relative to tasks and communicate progress regularly to team members•Support the delivery of end user and train-the-trainer training sessions

College Of Pharmacy | College Station, Tx

• Wrote technical documentation regarding web systems used by student and faculty such as VOAL, ServiceNow, cPanel• Developed help desk plugins within ServiceNow's API to be used to greatly benefit campus wide communication• Created web systems with two factor authorization in order to efficiently check out surplus technical equipment

Department Of Marketing & Communications | College Station, Texas

• Assisted in the development of web content across 75+ Texas A&M medical related websites.• Verified statistical information within student medical publications• Participated in the development of word press plugins that allowed PhD students and fellowship researchers to collaborate on bio-integration.

Brazos Valley Imports | College Station, Texas

• Relayed consumer communication to proper departments to insure an efficient work manner• Maintained daily dealership errands such as depositing revenue to the bank, collecting customer license plates, carrying tax forms• Insured brand new vehicles were ready to be sold to customers by performing test drives• Worked alongside retail representatives to develop an online shopping platform

Tech Depot | Lufkin, Texas

• Identified causes of software and hardware issues in client devices through analysis and deployed effective solutions• Installed systems applications for all new store devices• Assisted customers in identifying and selling proper technical products for their requirements• #1 Commission Earner 4 consecutive months based on number of services performed (Devices sold, upgrades, installations)