Spearheading operations for Helix UPS in the healthcare sector, overseeing all aspects of the WMS implementation process. Managing requests for changes and new scope requirements from the Helix UPS Platform Team and Imagination Team, ensuring seamless integration and functionality.• Developing comprehensive documentation for the Softeon solution, including detailed guides and walkthroughs for internal teams.• Facilitating discussions on offshore development, creating development plans, estimating timelines, and validating deliveries in lower environments.• Generating functional specifications and test plans to ensure development alignment with requirements and successful quality assurance.• Providing support throughout the development lifecycle, from Dev and QA to UAT and Prod, ensuring smooth implementation and operation.• Accountable for constructing and delivering end-to-end solutions for Pfizer operations, focusing on managing new scope tickets and overseeing WMS projects.• Managing the implementation of new Warehouse Management System (WMS) projects, ensuring efficiency and effectiveness in operations.

• Instrumental in handling and resolving technical concerns escalated by Level 2 driving effective and standard resolution to each ticket promptly and complying with established workflow. • Plays a key role in providing excellent resolution to issues without the involvement of L4/R&D and verified compliance of reported issues with committed SLAs and ticketing SOPs. Performs sanity check of the system before deployment. • Successfully logged into Different VM to grep logs, configure changes, Hardware debug, Software debug and assisted CSMs in building a technically sound team of assistant service managers and service engineers.• Develops and monitors Software and hardware component-by-component reliability metrics for each installation and creates initiatives to predict potential failures while implementing preventative measures. • Creates internal ticket for product and engineering team to find Fix or provide RCA and delivers fixes before testing in staging and release it for customers.

• Initiates and executes projects including LLBEAN, Delta, Young living and Macy's, Adidas, H&M, and Sam's Club installing phase with Customer Blueprinting Exercise, HAT - Hardware Acceptance Test, UAT - User Acceptance Test, GO live while improving KPIs, like Rack-to-Rack time, Mean operator working time, Unit Per Hour Picking capacity.• Improved productivity by monitoring all assigned cases for customer support and updating all activities on the company's tracking system. Supported deployment, built upgrades, and patches activity without impacting customer's business hours.• Maintains detailed knowledge of technology, equipment, and tools necessary to quickly analyze and determine problem areas, expedite installation, troubleshooting, and repair, and deliver proficient and timely service.• Facilitates customers' throughput by organizing and coordinating training for them on device handling and supported peak season, including black Fridays, Christmas, and so on.• Instrumental in using GreyOrange Robotics Systems to perform Goods to Persons (GTP) flow and assists in installing GO live checklist/ UAT-HAT / Blueprinting Exercises. Carried out site readiness check after installation.• Improved KPI as Unit Per Hour Picking [ex. 190-300] by Sectoring method, Created PPS strategy based on order pool and order volume, Rack to Rack time [26sec to 12sec], Pick per Face and Operator mean working time[8sec] improved with Sectoring - improve overall throughput which helped the customer to Pick 150K on daily operational hours.• Enhanced Pick Put Station robot queue optimization/utilization based on Order pool, improved Navigation method in Goods to Person field to enhanced pick/put/audit process. • Enabled customers for ticket system process, and use of GO Tools; observed day-to-day operations closely and provided feedback to customers and received feedback from customers.

• Spearheaded the execution of project Verte, the e-commerce operating system consisting of the myVerte marketplace, state-of-the-art fulfillment, and proprietary Blockchain technology. • Successfully performed on-demand Systems and Process Flow support to Sr. Vice President of Operations, Sr. Director of Operations, Fulfillment Center Manager, 3 Supervisors, and 26 hourly associates in a 750,000 sq ft fulfillment center. • Performed complex SQL queries to solve order and inventory management issues by developing and reconciling over 10 critical Key Performance Indicators (KPIs) such as throughput, inbound, and outbound.• Streamlined the Systemic & Operational flow of over 1,000 SKUs of combined inventory and optimized Put/Pick-to-Light workflow documenting Standard Operating Procedure (SOP) for continuous improvement in a robotic fulfillment environment. • Initiated and implemented vital processes, including receiving, cycle counts, slotting, order picking/packing, and shipping by leading and coordinating Warehouse Management System (WMS).

• Monitored and maintained an effective support system for robotic emergency cases, ensuring efficiency and timeliness. • Utilized diverse tools and Software specifically for different customers depending on their requests, ensuring accurate live operations. • Confirmed the process of WMS from current clients to understand and ensure quality operations for prospective and future cases. • Collaborated with the 225 Grey Orange Bots and 6000 Mobile Storage Units to develop and execute the operation in compliance with the company's standards and objectives. • Consistently delivered outstanding results under high pressure, greatly contributing to the company's success.

• Performed necessary maintenance in assigned areas, troubleshooting, electrical, equipment repair, and man other general repairs. • Installed and implemented new equipment and electronic systems and worked with vendors on support issues and system upgrades. • Diagnosed equipment malfunctions and completed repairs of butlers to restore equipment and maintain uptime. • Developed procedures and directed material use for swift completion of installations and repairs. • Provided leadership and mentoring for new team members as well as tutelage for junior technicians.

• Wholesale Express is a Retail Warehouse where we were receiving Stock manually and Store them in Facility manually. Customers used to order over the phone. We used to process those orders Manually in carts and get them ready for pick up or we used to deliver them to their Shop. • Used to manage Inventory and help with taking and processing the orders for our customers.