Rushil Dave Email & Phone Number

Sydney, Nsw, Au

Sydney

Business & Wealth Records Management program

Sydney, New South Wales, Australia

Working within a program which delivers data assets and capabilties on behalf of Westpac strategy. Centrally ingest data for use in data products, build data products and develop nececessary technology and process enablers to support development and consumption of data products.• Build and manage key relationships with senior stakeholders.• Navigating complex processes, people, and environments, by bridging the gap between Business and Technology.• Work closely with the delivery… Show more Working within a program which delivers data assets and capabilties on behalf of Westpac strategy. Centrally ingest data for use in data products, build data products and develop nececessary technology and process enablers to support development and consumption of data products.• Build and manage key relationships with senior stakeholders.• Navigating complex processes, people, and environments, by bridging the gap between Business and Technology.• Work closely with the delivery teams on the PI planning and sprint goals for delivering the data products as per the release plan.• Follow Agile practice – take part in sprint planning, daily scrums, and ceremonies with the delivery teams to track the progress and report the status to program stakeholders on a regular basis.• Maintaining Jira and Confluence best practices / hygiene across the team.• Take part in showcase / workshops on data readiness and reconciliations at regular intervals to get early feedback on the progress.• Take part in regular catchups with Data Governance and data consumers to ensure the right data is prepared for consumption.• Define precise and accurate User Story acceptance criteria that will be used by developers, automation test frameworks and by product owners to ensure that product owner intent is effectively captured.• Identifying and advising on project risks. Show less

Sydney, New South Wales, Australia

Worked on a remediation project (refunding overcharged insurance premiums) as a Senior Business Analyst, a stream lead and as an acting Lead Business Analyst. * Proactively managing key stakeholder relationships; leading and conducting business/technical workshops and meetings as required to define requirements, business processes, and ensure improved outcomes. * Obtaining formal agreement from stakeholders on the scope of requirements (including translating them to features, epics… Show more Worked on a remediation project (refunding overcharged insurance premiums) as a Senior Business Analyst, a stream lead and as an acting Lead Business Analyst. * Proactively managing key stakeholder relationships; leading and conducting business/technical workshops and meetings as required to define requirements, business processes, and ensure improved outcomes. * Obtaining formal agreement from stakeholders on the scope of requirements (including translating them to features, epics and user stories and associated acceptance criteria). * Where required, initiating communications between stakeholders; acting as a single point of contact for defined groups and facilitating open communication and discussion between stakeholders.* Work with the data team to analyse and integrate large volumes of data to determine customer impact and identify patterns. * Conduct a comprehensive analysis of the current state and document the end-to-end process, identifying gaps and areas for improvement. * Liaise with stakeholders to execute ensure effective communication to customer. Show less

Sydney, New South Wales, Australia

Worked on multiple internal migration projects as a Senior Business Analyst and a SME for mailhouse communications.

Barangaroo, New South Wales, Australia

Have worked on multiple legislation projects on Superannuation (PYS AND PMIF). Recently finished working on a major migration project.

Sydney, Australia

• Effectively assist with implementation of IT projects from technology, people and process perspectives (different clients like Toyota, Zurich Insurance, HSBC, Suncorp, Roads & Maritime Services, Platinum Asset Management, Macquarie Banking and Financial Services, ANZ and BT Financial Services (Westpac).• Estimating new projects and working hand-in-hand with the Project Management Office (PMO) team around resource and work planning & control, budget management, change management and… Show more • Effectively assist with implementation of IT projects from technology, people and process perspectives (different clients like Toyota, Zurich Insurance, HSBC, Suncorp, Roads & Maritime Services, Platinum Asset Management, Macquarie Banking and Financial Services, ANZ and BT Financial Services (Westpac).• Estimating new projects and working hand-in-hand with the Project Management Office (PMO) team around resource and work planning & control, budget management, change management and product quality control.• Facilitating workshops with internal and external Stakeholders to validate existing requirements and obtain sign-off• Working with internal and external stakeholders to streamline processes and projects, ensuring business objectives are maintained with output delivery• Analysis & Documentation of requirements for new functionality• Gap analysis on current and future application system• “As Is” process modeling to document current processes• “To Be” process modeling to clearly and effectively define future processes• Define precise and accurate User Story acceptance criteria that will be used by developers, automation test frameworks and by product owners to insure that product owner intent is effectively captured• Preparing Testing Strategy, Test Scenarios & Test Cases and executing them• Facilitate and clarify customer business needs and translating them into application and operational requirements• Manage any change requests with the vendor to ensure their delivery meets the needs of the business• Early identification, escalation and resolution of issues• Ensure Project Manager has the requisite technical information to develop comprehensive and accurate reports for decision makers• Communicate progress against plan, upcoming steps, and potential issues within agreed time frames as per communication plans• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories Show less

Sydney, Australia

• Oversee and support direct reports, make recommendations to Service Delivery Manager regarding workload fluctuations and forecasting• Managing all aspects of client communications to ensure all job requirements are met• Developing and nurturing working relationships with internal and external stakeholders, including clients, internal parties, Relationship Managers, Programmers and the Operations team• Building a comprehensive understanding of the client's requirements to create an… Show more • Oversee and support direct reports, make recommendations to Service Delivery Manager regarding workload fluctuations and forecasting• Managing all aspects of client communications to ensure all job requirements are met• Developing and nurturing working relationships with internal and external stakeholders, including clients, internal parties, Relationship Managers, Programmers and the Operations team• Building a comprehensive understanding of the client's requirements to create an accurate and detailed job brief• Managing each job to strict deadlines and ensuring that the clients expectations are met Show less

Sydney, Australia

• Effectively assist with implementation of IT projects from technology, people and process perspectives• Performed process analysis on the business process, monitored and documented the outcome.• Developed a quality Requirements Document.• Validated requirements and obtained sign-off approval.• Providing approach, tools and services to achieve desired outcomes of business improvement projects and initiatives • Identify and refine key customer processes to align with values… Show more • Effectively assist with implementation of IT projects from technology, people and process perspectives• Performed process analysis on the business process, monitored and documented the outcome.• Developed a quality Requirements Document.• Validated requirements and obtained sign-off approval.• Providing approach, tools and services to achieve desired outcomes of business improvement projects and initiatives • Identify and refine key customer processes to align with values promised to customers • Effectively assist to manage and deliver a proposal through to delivery ensuring client satisfaction at all times, key stakeholders are aware of their deliverables, timeframes are met, 100% accuracy and SLA’s are adhered to for response and turnaround of deliverables• Coordinate, compile and distribute daily, weekly, and monthly reports (including Sales report) and Supply Senior Management with weekly, monthly and quarterly performance analysis reports.• Creation of adhoc reports and spreadsheets for business tracking purposes.• Monitoring performance of Customer Service representatives against service level agreements.• Manage deadlines, work flow, and efficiency guidelines relating to Contact Centre directives• Have organised and run training sessions for different processes & Induction batches• Working closely with the Commonwealth Bank of Australia - Awards contact centre, and assist in developing methods to capture voice of the customer • Management of customer service escalations, investigating & resolving customer complaints• Process documentation & running daily Sales reports• Providing assistance to external stakeholders when required Show less

Sydney, Australia

• Worked on construction information around Australia. Analyzing risk assessments on Clients requirements, Client Liaison and weekly Research Reports were key components of my role.• Providing customer service & handling client enquiries.• Interaction with City councils to build construction portfolio and managing ongoing updates & contacts

Master'S Degree, Management Information Systems, General

Bachelor'S Degree, Computer Science