Assist with ensuring services are billedAssist with audits of services billingDevelop and provide reports on data related to servicesCreate Python Scripts to automate procedures.

Assist with ensuring services are billedAssist with audits of services billingDevelop and provide reports on data related to servicesCreate Python Scripts to automate procedures.

• Build customer relationships by recognizing customer’s needs and exceeding their expectations.• Coordinate and facilitate follow-up procedures to ensure job completion and customer satisfaction• Maintain communications functionality for ZTR Telematics Products.• Facilitate customer notifications of equipment status.• Assisted with troubleshooting of installation of ZTR Telematics Products.• Enter incident tracking in Salesforce.com, Service Desk Express, and MS-CRM.• Provided accurate and timely reporting on fleet health and asset communication activity.• Properly document customer and vehicle and or product information in various CRM systems and ensure proper reporting and follow-up coordination..

Attended the RadioShack Management program. As Manager, I was responsible for the maintaining the inventory, completely all required paperwork, scheduling of six Sales Associates.

Started as a shareware distribution company in 1986, the company expanded to a retail presence in 1992. At it's peak Computer Bin had it's Shareware Library in over 30 retail outlets nationwide.- Handled the ordering of supplies and stock. - Preformed customer repairs and training.

- Stinger Gunner, care and maintenance of a vehicle and related equipment.- Squad Leader; handled the care and maintenance of three vehicles and related equipment, and training of two subordinates- Training Room Specialist; Maintained the training records and documentation for a 150 man Battery. - Battalion Computer Room Leader; Charged with creating and maintaining the status and reporting of 1500 people Received a Commendation for the creation of Reporting System used by the Battalion