- Review, consult, and officiate the creation of new term deals with account management- Produce legal documents for counter signature and closure of sales opportunities. Creation of contract pages in CRM- Assist with CRM opportunity creation and modification of pending opportunities, ensuring correct and complete sales and business numbers- Respond to urgent inquiries to assist the sales force in closing beneficial deals in a timely manner- Participate in change management… Show more - Review, consult, and officiate the creation of new term deals with account management- Produce legal documents for counter signature and closure of sales opportunities. Creation of contract pages in CRM- Assist with CRM opportunity creation and modification of pending opportunities, ensuring correct and complete sales and business numbers- Respond to urgent inquiries to assist the sales force in closing beneficial deals in a timely manner- Participate in change management meeting to assist in formulating CRM to best benefit the sales team as a whole Show less

- Maintain relationships with hotel accounts and channel distribution partners - Provide consultative ideas for web presence optimization (SEO, PPC, Social Media)- Develop sales of products and services by researching and resolving customer issues, recommend modifications to the product/service line, and coordinate sales negotiation - Provide technical and administrative product information and/or demonstrations, and quote appropriate customer prices- Provide distribution… Show more - Maintain relationships with hotel accounts and channel distribution partners - Provide consultative ideas for web presence optimization (SEO, PPC, Social Media)- Develop sales of products and services by researching and resolving customer issues, recommend modifications to the product/service line, and coordinate sales negotiation - Provide technical and administrative product information and/or demonstrations, and quote appropriate customer prices- Provide distribution management and consulting to existing accounts to grow revenue Show less

- Interacted with internal business unit clients and Information Services management to develop and prepare functional resolutions to business problems that required new and/or improved information processing to include cost/benefit analysis, functional validation and assisted with implementation throughout the project life cycle- Participated in application unit testing phase and assisted business units in developing initial application test plans- Assisted Project Managers in… Show more - Interacted with internal business unit clients and Information Services management to develop and prepare functional resolutions to business problems that required new and/or improved information processing to include cost/benefit analysis, functional validation and assisted with implementation throughout the project life cycle- Participated in application unit testing phase and assisted business units in developing initial application test plans- Assisted Project Managers in communicating and resolving related issues as it pertains to the gathering of business requirements and generating of functional specifications Show less

- Provided for client satisfaction, expedient resolution, and software acceptance for major clients including AAA and Galileo - Used several years experience of account management skills, issue resolution, and service achievements to secure software acceptance of on-line travel booking engine for two major accounts following several months of implementation, beta testing, and enhancement resolution follow through - Used fourteen years of specific GDS experience to work with and resolve… Show more - Provided for client satisfaction, expedient resolution, and software acceptance for major clients including AAA and Galileo - Used several years experience of account management skills, issue resolution, and service achievements to secure software acceptance of on-line travel booking engine for two major accounts following several months of implementation, beta testing, and enhancement resolution follow through - Used fourteen years of specific GDS experience to work with and resolve communication issues with development in order to procure more expedient resolutions leading to client satisfaction - Liaison between development and clients on upgrades, XML reporting and Web Service projects Show less

- Conducted onsite training classes and certification throughout the United States and Canada for Pegasus Central (hotel) Property Management System - Provided support for financial conversions, and interface transitions, including troubleshooting and vendor consultations - Provided live support for front desk, night auditor, and general management on all facets of the product’s modules, including Groups, Accounts Receivable, Revenue Management and Rate Tables -Provided consultative… Show more - Conducted onsite training classes and certification throughout the United States and Canada for Pegasus Central (hotel) Property Management System - Provided support for financial conversions, and interface transitions, including troubleshooting and vendor consultations - Provided live support for front desk, night auditor, and general management on all facets of the product’s modules, including Groups, Accounts Receivable, Revenue Management and Rate Tables -Provided consultative support on hotel policy, new hire orientation, and processes to utilize the system to its fullest. Show less

- Managed large corporate travel clients throughout California and Arizona - Conducted needs analysis and recommended strategic solutions for clients on agency revenue growth, consistently advancing client business growth based upon collected, historical reporting data - Responded to problems and urgent inquiries ensuring clients a timely response and increasing satisfaction - Provided demonstration, training, and implementation of new technology products to the industry -… Show more - Managed large corporate travel clients throughout California and Arizona - Conducted needs analysis and recommended strategic solutions for clients on agency revenue growth, consistently advancing client business growth based upon collected, historical reporting data - Responded to problems and urgent inquiries ensuring clients a timely response and increasing satisfaction - Provided demonstration, training, and implementation of new technology products to the industry - Maintained and cultivated growth for clients utilizing the Galileo global distribution system resulting in high customer satisfaction and increased loyalty - Performed software troubleshooting, post-second tier support, and coordinated advanced product specialist support meetings Show less