Russell Nelson Email and Phone Number

To represent the ‘Voice of the Customer’ and drive a culture of continuous improvement in all aspects of quality performance across the business in meeting and exceeding customers’ requirements and expectations.Lead the Quality Function and act as a ‘change agent’ in driving the development of a proactive and preventive quality improvement culture.Establish operating budgets, monitor costs, prioritise spending and ensure that targets are achieved.Drive down ‘cost of quality’ including internal quality, supplier, warranty and reliability costs.Strong working relationship with other departments including Manufacturing, Technical Support, Service, Engineering, Product Development, R&D Test House, Sales and Purchasing.Develop the capability and performance of all members of the Quality Function through the coaching and implementation of Operational Excellence and related Lean Six Sigma improvement tools and methodologies. Lead the development, implementation and continuous improvement of manufacturing quality systems and business processes. Drive the continuous improvement of supplier quality performance through the implementation of recognised best practice supplier quality improvement tools and methodologies.Ensure that internal quality problems, customer concerns, supplier quality problems and any product safety concerns are fully investigated using the DMAIC problem solving methodology and related tools and techniques to identify root cause and implement effective containment, correction, corrective/ preventive actions.Development and continuous improvement of an effective and efficient ‘process-based’ Airedale Business Management System. Ensure continued third party certification to relevant international management systems standards (e.g. ISO9001:2015) to meet business, customer, legal and other requirements (e.g. Pressure Equipment Directive).

Monitoring, measurement and continuous improvement of reliability performance of products in the field.Quality Project Lead covering the development, field trial, manufacture and launch of new products into the UK market.Management of product safety including product risk assessment, investigation and risk mitigation of all product safety incidents that occur in the field.Six Sigma improvement projects using the DMAIC problem-solving framework to drive plant quality and reliability improvement projects.Structured problem solving using Six Sigma tools and methodologies including 8D, Ishikawa, 5 Why and Is/ Is Not.Development, implementation and continuous improvement of Manufacturing Quality Systems using DFMEA, PFMEA, Process Control Plans, Product Quality Plans, Gauge R & R, Attribute R & R, Process Capability, Statistical Process Control (SPC) and 5S.

A role dedicated to Manufacturing/ Quality Culture Change to meet the demanding manufacturing and quality requirements of new generation “on-line” and “off-line” coated products at Greengate Works and Cowley Hill Works, St. Helens.

The role involved managing various projects in support of Quality Culture Change across the Building Products Primary Manufacturing Operations; and the development, implementation and continuous improvement of Manufacturing Quality Systems and Key Business Processes across various operations and functions of the Building Products Business Line.

The role involved managing all aspects of the European Technology Management System (including Pilkington Innovation Process) within the Building Products and Automotive Technology Functions at Lathom (UK), Gelsenkirchen (Germany), Witten (Germany) and San Salvo (Italy) to meet business needs and ensure continued certification to ISO9001: 2000, ISO TS 16949: 2002 and ISO14001: 2004.

A project role dedicated to the development, implementation and continuous improvement of an Environmental Management System at the Pilkington European Technical Centre, Lathom, UK with certification to ISO14001.