IT strategy planning, IT infrastructure design, BAU IT management and SME knowledge

Provide ICT support and application Development for the State Emergency Service.

Network design, implementation and support (Cisco & HP). Wireless LAN (Meru) design, implementation and support.Internet and MPLS (Internode IBC)

 Practice Project Management, implementing Kepner-Tregoe methodologies Liaise with third party vendors ensuring the appropriate SLA’s are being maintained Manage corporate MPLS WAN, including DMZ and collocation facility and oversee the managed services of the corporate LAN Manage the performance and development of a team of 5, including Helpdesk, 2 systems administrators, a project administrator and PC support Continual review of procedures with the view to improve efficiencies and cost savings Recruitment of staff members, ensuring they are the best fit for both the position and the team Report to the board and the executive management on a monthly basis the status of current key projects, identifying where appropriate any associated risks and mitigation Provide technical advice to the organization regarding advances in ICT Prepare and maintain budgets to the value of $200K Ensure ICT systems are maintained so they meet internal SLAs Ensure legislative compliance such as maintain PCI DSS compliance Develop, review and maintain disaster recovery procedures in accordance with the corporate business continuity planning Develop and maintain Standard Operating Procedures as well as providing input to the development of corporate policiesProject Management / Projects Delivered Implemented a Store and Forward capability to enable stock requisitions to be automatically resumed in the event of an interruption Retired legacy phone systems and implemented leveraging strategies across the data network for VoIP communications Reviewed stock take procedures eliminating double handling of the fleet of portable data entry devices Engaged a 3rd party organization to provide 1st level support out of business hours to exercise more effective and cost efficient support to the organisation Implemented and maintained a central knowledge base of common issues and their resolution for the Infrastructure team Implemented weekly Operations meetings

 Team leader responsible for PC support and Windows server administrator Scoping projects including, design specifications, forecasting budget costs, and implementation Manage maintenance support contracts on various key systems Briefing and working with vendors on future technologies Manage National Pharmacies disaster recovery procedures

 Network administration including PIX firewall, VPN concentrator, intrusion detection Anti spam & antivirus Cisco’s Call Manager VoIP Switching (Layer 2 & 3 networks) 2nd level support for point of sale Voice communications, including VoIP Server administration, including Active Directory, Exchange, Internet Security and Access Server (ISAS) - Proxy, Citrix, RDP & VMware

 Team leader responsible for 4 other application programmers Develop enhancements to Sybiz’s range of financial applications Introduced a common programming methodology, including a common library of programming routines & documentation

 Continuing development of Teller Workstation Visual Basic Application Retro-write code to conform to programming standards and address the “Y2K bug” Develop testing procedures for supported products Develop structured procedures & guidelines for supported products Maintain product documentation