Russell Walker Email and Phone Number

• Selling entry fee independent living executive homes and apartments.• Responsible for referral development and maintenance throughout East Texas.• Educate potential residents, families and the community about entry fee communities and benefits.• Manage Sales Coordinator and Call Center Specialist.• Implement action plans to ensure marketing effectiveness.

https://www.atriaseniorliving.com/…/atria-copeland-tyler-tx/• Leasing of Independent and Assisted Living Garden Homes and Apartments for two communities in East Texas.• Responsible for referral development and maintenance throughout East Texas.• Educated patients, families, community, physicians, hospital staff and referral sources regarding Assisted Living services and the differences between Assisted Living and Skilled Nursing Facilities. (Increased primary community rentals from 77% to 83% in the first 3 months.)• Maintenance of marketing budget.• Marketing material development.• Implement action plans to ensure marketing effectiveness.

• Consistently increased referrals through new account development, current account follow-up and patient contacts throughout East Texas. • Built and maintain relationships in order to educate hospitals, physicians, home health companies, senior centers, skill nursing facilities, assisted livings, patients and the community about senior behavioral therapy programs.• Met with and screen patients to determine needs for inpatient or outpatient behavioral health services.

• Consistently increased referrals through new account development and up-selling current accounts throughout East Texas. Increased overall patient admissions for Tyler region and exceeded personal monthly goals throughout 2015 – 2017.• Assisted management in the setup and implementation of Insurance/Hospital bundling programs. • Built and maintained relationships in order to educate hospitals, physicians, referral sources, patients and the community regarding various home health services, benefits, and coverage.

• Responsible for referral maintenance and development throughout East Texas.• Educated physicians, patients, families, community and referral sources regarding Rehabilitation and Nursing services. (Increased total census by 24% in the first 3 months.)• Conducted pre-admission assessments and patient admissions.

• Drove laboratory business development throughout North East Texas, Arkansas and Oklahoma. • Maintained over 200 client accounts. • Educated physicians and referral sources regarding laboratory services.• Conducted client IT training. • Researched and resolved billing issues and cleaned up aging accounts.

• Increased and maintained referral development throughout all of East Texas. • Educated physicians, patients, families, community and referral sources regarding hospice services. • Conducted pre-admission assessments and patient admissions.

• Drove referral development and hospital admissions throughout all of East Texas.• Conducted analysis of functional patient outcomes and used them to solidify referral sources. • Consistently increased referral numbers year after year.• Implemented action plans to ensure marketing effectiveness. • Conducted pre-admission assessments and patient admissions. • Educated physicians, patients, families, community, and referral sources regarding various inpatient, outpatient and home health rehabilitation programs.

• Traveled nationwide, as well as, locally to healthcare client sites to conduct software, revenue cycle, employee and management training. • Provided training on over 30 different subject matters to clients and employees.• Conducted needs analysis and measured effectiveness of training programs. • Identified and resolved client workflow issues. • Developed marketing presentations for vendor conferences and provided marketing demonstrations on and off site for potential healthcare clients. • Designed, developed and revised curriculum as needed, as well as, developed multi-media training and methodologies. • Implemented on-going training materials and manuals in a Web-based format. • Facilitated training programs and brought in appropriate speakers for continuing education as needed. • Provided Human Resources duties and management trainings on site (ADA, FMAL, Safety, etc.)• Maintained training records and reports. • Served as office manager when management must be off site. • Evaluated Call Center employees. • Client/Company relations.