Russell Bertram

Russell Bertram Email and Phone Number

IT Manager, APAC at Mimecast @ Mimecast
london, greater london, united kingdom
Russell Bertram's Location
Frankston, Victoria, Australia, Australia
Russell Bertram's Contact Details

Russell Bertram work email

Russell Bertram personal email

n/a
About Russell Bertram

Russell Bertram is a IT Manager, APAC at Mimecast at Mimecast. He possess expertise in technical support, troubleshooting, ios, os x, software installation and 45 more skills.

Russell Bertram's Current Company Details
Mimecast

Mimecast

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IT Manager, APAC at Mimecast
london, greater london, united kingdom
Website:
mimecast.com
Employees:
1870
Russell Bertram Work Experience Details
  • Mimecast
    It Manager, Apac
    Mimecast Nov 2017 - Present
    Melbourne, Australia
    View
  • Qbox Group
    Senior It Consultant
    Qbox Group Jan 2016 - Nov 2017
    Melbourne, Australia
    • Management of level 1-3 tickets from a 500+ seat multi-client service board• Assigning tickets to a team of technicians• Monitoring networks, servers and workstations• Production resolutions and workflow management• Network deployment and configuration• Office 365 set-up and migrations• On-site and remote support• Client relations and performance meetings• Mac and PC hardware repairs and SSD upgrades• Windows and Mac server and user management• Assisting sales team in preparing solutions for new and existing clients• DNS management• Adhering to strict SLA timeframes to minimise client downtime
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  • Melbourne It Solutions
    Senior It Technician
    Melbourne It Solutions Nov 2014 - Jan 2016
    Melbourne, Australia
    • Respond and process technical support enquiries via trouble tickets and incoming calls• Monitoring network environments for managed service clients• Researching and approaching warm leads and potential new clients• Preparing proposals and quotes for new and existing clients• Responding to tenders and discussing specifications• Network and site documentation• Managing websites, domains and DNS• Onsite support and client meetings• Hardware repairs and upgrades• Content Management Solution integration• Website development, design, maintenance and updates• Microsoft Server and Exchange management• Troubleshooting software, connection, hardware and networking issues across multiple platforms• Setup and integration of VOIP telephony systems• Office 365 and Google Apps setup, integration and administration
    View
  • Apple
    Mac Genius
    Apple Jul 2013 - Nov 2014
    Melbourne, Australia
    • Delivering technical Mac and iOS device reservations for 30+ customers per day• Consistently achieving above the set daily technical appointments and device repairs • Providing friendly and professional customer service• Completing repairs within an ESD safe environment at all times• Troubleshooting hardware and software problems • Data migration• Installing and configuring numerous software packages• Expert advice and sales of suitable products within the company’s range• Promotion of the company brand and adhering to policies and procedures
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  • Bits & Pcs
    Co Founder, Director & It Technician
    Bits & Pcs Dec 2004 - Oct 2012
    Biggar, Scotland, Uk
    • Working with a wide-ranging client base from individuals to large companies • Diagnostics, repairs and servicing of PC/Mac systems, laptops and mobile devices• Virus/malware removal and protection installation• Design and assembly of custom PC systems• Remote and on-site technical support and repairs• Educating customers on systems and software• Consistently striving to achieve excellence in customer service to ensure repeat custom• Set-up and maintenance of wired and wireless networking systems, printers and storage• Maintaining an organized work environment in preparation for high pressure and multi-tasking situations• Adhering to the national standards in occupational health and safety operations• Skilled in sales, promotion and up-selling • Stocktaking and ordering• Accounting, invoicing and banking

Russell Bertram Skills

Technical Support Troubleshooting Ios Os X Software Installation Networking Microsoft Office Hardware Web Design Wireless Networking Teamwork Team Management Mobile Devices Computer Hardware Computer Maintenance Integration Computer Repair Photoshop Graphic Design Hardware Installation Dns Laptops Android Leadership Account Management Website Building Iphone Support Mac Os X Windows 7 Software Engineering Testing Mac Os Help Desk Support Software Development Web Services Printers Windows Voip Iphone Mac Os X Server Cisco Meraki Dns Management Office 365 Dropbox Ipad Support Parallels Vmware Mac Printer Support Email Hosting

Russell Bertram Education Details

Frequently Asked Questions about Russell Bertram

What company does Russell Bertram work for?

Russell Bertram works for Mimecast

What is Russell Bertram's role at the current company?

Russell Bertram's current role is IT Manager, APAC at Mimecast.

What is Russell Bertram's email address?

Russell Bertram's email address is rb****@****ast.com

What is Russell Bertram's direct phone number?

Russell Bertram's direct phone number is +614689*****

What schools did Russell Bertram attend?

Russell Bertram attended Edinburgh Napier University.

What are some of Russell Bertram's interests?

Russell Bertram has interest in Skiing, Technology, Rugby, Video Gaming, Travel.

What skills is Russell Bertram known for?

Russell Bertram has skills like Technical Support, Troubleshooting, Ios, Os X, Software Installation, Networking, Microsoft Office, Hardware, Web Design, Wireless Networking, Teamwork, Team Management.

Who are Russell Bertram's colleagues?

Russell Bertram's colleagues are Nicholas Carelli, Rebecca Woolward, Sowmya N, Letino Singh, Jolita Arnaudova, Drew D., Amanda Schmitt.

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