Russell Downs Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

I am a seasoned technology professional with a passion for Modern Workplace Transformation and End User Experience. Capable of truly understanding business requirements and translating them into technology strategies and solutions that deliver successful transformational outcomes.My recent experience includes:Delivering successful Future Ways of Working Strategies, Roadmaps & Business Cases for more than 25 clients.Delivering a Modern Workplace Strategy for a leading Queensland-based bank, defining a clear strategic vision for the modernisation of end-user computing.Delivering a Modern Workplace & Operating Model Consolidation Strategy for an Australia & New-Zealand based accountancy firm. Included facilitating workshops with senior business leaders to create a vision for delivering shared-services model for IT and a modern end-user experience for staff.Leading a Mobility Strategy for a global wine company by reviewing their app portfolio and making recommendations for solutions to make those apps available to a remote workforce. Solutions included Azure AD App Proxy, virtual assistant bots and custom app development.Delivering a successful Colleague Experience Roadmap for a New Zealand Bank that shaped the future of colleague experience for their staff.Designing and delivering an innovative End-User Experience Monitoring solution that captures signals from M365, ServiceNow and Aternity or Nexthink to display a EUX score via a dashboard.Designing and delivering a modern Windows 10 SOE to a national supermarket chain, including designing an innovative solution to automate delivery of the SOE via a self-service model, revolutionising the end-user experience of endpoint upgrades.Leading a multi-stream Modern Workplace design and implementation for a large Victorian energy company including migration to M365 and migration to Windows 10 using an automated self-service delivery engine.

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

We provide services for end-user, cloud, and infrastructure enterprise solutions. Our Services: - Systems Integration - Cloud Solution Provider - Olikka as-a-service Our Partners: - Microsoft - AWS - VMware - Citrix - Cisco- Nimble- Veeam- NutanixEvery customer is different. We love different.All of our services are outcome focused. We custom design and deliver unique solutions to suit a wide range of customers in business, government and multinational enterprise.Find out more at http://olikka.com.au

Melbourne, Australia

Technical Lead: Windows 7 deployment. SOE design and deployment. SCCM administration and support. Workstation patching. Application packaging and deployment. 3rd level desktop support and process improvement.Some technologies in use across this project included: SCCM 2007, WDS, PXE, Group Policy, Flexera AdminStudio, InstallShield, Active Directory, DHCP, Bitlocker. Windows 7, Windows Server 2008.

Melbourne, Australia

Responsible for second and third level support of all desktop and related technologies including:• Windows 7, Windows XP, Office 2007• SMS, Exchange Server & Active Directory• Tandberg Video Conference equipment, and the Tandberg Management System• Avaya PABX• iTunes, iPhones, iPads• SharePoint, Office Communicator• TCP/IP, DHCP, DNS & network patching

Melbourne, Australia

This was a short-term fixed contract to give additional manpower while ANZ outsourced their IT Support offshore. The role involved telephone support for the ANZ branches & offices across Australia. Technologies supported and used on a daily basis included but were not limited to: • Windows XP / 2000 • Active Directory, Windows Server 2000 / 2003 • General 1st-Level Software / Hardware support • Mainframe / AS400 password resets • Printer issues • Logging issues & taking ownership of calls until completion• Submitting documentation for workarounds and fixes and identifying recurring incidents

Gloucester, United Kingdom

Ecclesiastical are one of the UK’s largest insurers and my position was at their head office providing support to users across the business in the UK & Ireland. Core responsibilities included: • Supporting roll-outs of hardware & software packages, patches and updates• General 2nd-Line Desktop Support• Troubleshooting hardware & software issues• VPN & Network (LAN) connectivity • Setting up new users Typical technology used on a daily basis included: Windows XP, Windows Server 2003, Active Directory, Exchange 2007, Office 2007, Cisco VPN Software, Lotus Notes. It is also notable that I wrote and implemented new procedures for the IT Service Desk, changing workflow procedures so that calls flowed more smoothly through the IT Departments for New Users, Transfers, Leavers and Name Changes.

Melbourne, Australia

I was employed by IBM to provide 2nd-Line Support at their Head Office in the Docklands. My role involved: • General Desktop 2nd-Line Support • Building & rolling-out replacement laptops & desktops using the automated ‘RIS’ system• Managing the stock of replacement laptops and peripherals • Technologies included: Windows XP, RIS, GHOST

Melbourne, Australia

At Recall I was responsible for desktop and basic server support for Victoria and Tasmania as a replacement for somebody on extended leave. Role included: • Monitoring server backup logs, rotating server tapes (Symantec Backup Exec)• Supporting Microsoft Office products • Active Directory, Windows Server 2003 / Server 2000 • Network connectivity & Patching• Desktop / Hardware support• Microsoft Exchange (Creating new mailboxes, permissions)

Gloucester, United Kingdom

Whilst working at EIG, one of the UK’s largest Insurance Companies. I was involved in rolling out 3 major projects. • NT Server to Windows Server 2003 migration (Migrating user profiles and supporting users)• Hardware and SOE (Building and configuring laptops, configuring images and SOEs)• Printer upgrade and rollout (Setting up printer queues, and installing Multi-Function Devices)

Gloucester, United Kingdom

My role at CPC involved working in the field supporting IT Systems at customer sites. This role demands high levels of communication and customer service skills. The systems and infrastructure at each client varied and the size of the businesses went from small offices with 1 server and 5-10 users to large systems with several servers and hundreds of users and workstations. Technologies used on a day-to-day basis include: • Microsoft Windows Server 2003 / 2000 • Windows XP / 2000 • Microsoft Office • VERITAS Backup Exec • Sophos Anti-Virus / Enterprise Manager • APC UPS Systems • Symantec Ghost • Network Patching & Cabling