Russell Downs Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

I am a seasoned technology professional with a passion for Modern Workplace Transformation and End User Experience. Capable of truly understanding business requirements and translating them into technology strategies and solutions that deliver successful transformational outcomes.My recent experience includes:Delivering successful Future Ways of Working.

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

We provide services for end-user, cloud, and infrastructure enterprise solutions. Our Services: - Systems Integration - Cloud Solution Provider - Olikka as-a-service Our Partners: - Microsoft - AWS - VMware - Citrix - Cisco- Nimble- Veeam- NutanixEvery customer is different. We love different.All of our services are outcome focused. We custom design and.

Melbourne, Australia

Technical Lead: Windows 7 deployment. SOE design and deployment. SCCM administration and support. Workstation patching. Application packaging and deployment. 3rd level desktop support and process improvement.Some technologies in use across this project included: SCCM 2007, WDS, PXE, Group Policy, Flexera AdminStudio, InstallShield, Active Directory, DHCP.

Melbourne, Australia

• Responsible for second and third level support of all desktop and related technologies including:
• Windows 7, Windows XP, Office 2007
• SMS, Exchange Server & Active Directory
• Tandberg Video Conference equipment, and the Tandberg Management System
• Avaya PABX
• iTunes, iPhones, iPads

Melbourne, Australia

• This was a short-term fixed contract to give additional manpower while ANZ outsourced their IT Support offshore. The role involved telephone support for the ANZ branches & offices across Australia. Technologies.
• Windows XP / 2000
• Active Directory, Windows Server 2000 / 2003
• General 1st-Level Software / Hardware support
• Mainframe / AS400 password resets
• Printer issues

Gloucester, United Kingdom

• Ecclesiastical are one of the UK’s largest insurers and my position was at their head office providing support to users across the business in the UK & Ireland. Core responsibilities included:
• Supporting roll-outs of hardware & software packages, patches and updates
• General 2nd-Line Desktop Support
• Troubleshooting hardware & software issues
• VPN & Network (LAN) connectivity
• Setting up new users Typical technology used on a daily basis included: Windows XP, Windows Server 2003, Active Directory, Exchange 2007, Office 2007, Cisco VPN Software, Lotus Notes. It is also notable that I wrote.

Melbourne, Australia

• I was employed by IBM to provide 2nd-Line Support at their Head Office in the Docklands. My role involved:
• General Desktop 2nd-Line Support
• Building & rolling-out replacement laptops & desktops using the automated ‘RIS’ system
• Managing the stock of replacement laptops and peripherals
• Technologies included: Windows XP, RIS, GHOST

Melbourne, Australia

• At Recall I was responsible for desktop and basic server support for Victoria and Tasmania as a replacement for somebody on extended leave. Role included:
• Monitoring server backup logs, rotating server tapes (Symantec Backup Exec)
• Supporting Microsoft Office products
• Active Directory, Windows Server 2003 / Server 2000
• Network connectivity & Patching
• Desktop / Hardware support

Gloucester, United Kingdom

• Whilst working at EIG, one of the UK’s largest Insurance Companies. I was involved in rolling out 3 major projects.
• NT Server to Windows Server 2003 migration (Migrating user profiles and supporting users)
• Hardware and SOE (Building and configuring laptops, configuring images and SOEs)
• Printer upgrade and rollout (Setting up printer queues, and installing Multi-Function Devices)

Gloucester, United Kingdom

• My role at CPC involved working in the field supporting IT Systems at customer sites. This role demands high levels of communication and customer service skills. The systems and infrastructure at each client varied and.
• Microsoft Windows Server 2003 / 2000
• Windows XP / 2000
• Microsoft Office
• VERITAS Backup Exec
• Sophos Anti-Virus / Enterprise Manager