Russell Weber Email & Phone Number

Lincoln, NE, US

Olathe, Kansas

Overland Park, KS

- Responsible for overall operation of the Kansas City Call Center. This includes, but is not limited to, working within budget guidelines, approving schedules and payroll, hiring, mentoring, conducting HR functions, overseeing call center IT, and facilities management.- Expanded role of overseeing several additional departments; Help Desk for U.S. and.

Lincoln, Nebraska Area

- Insurance Agency owner- Managed all functions related to ownership of a financial services company. Primary responsibility was to help clients to determine what they needed to protect their livelihoods and futures, while making insurance and finances simple.- Licenses held: Property and Casualty, Life, Health, Annuities and Variable contracts- Focused on.

Lincoln, NE

• Responsibilities: Coaching leadership of ten retail locations to achieve company objectives. Development and implementation of sales goals and motivating leadership towards achieving these goals. Daily responsibility.
• Recruiting, hiring, training and performance management of managers in retail locations.
• Writing monthly business plan, checking for understanding by leadership and motivated to attain goals established in plan. Recognized repeatedly for concise well written business plans and the delivery of these plans..
• Increased Net Promoter Score over previous performance by 20%.
• Assisted in the design and renovation of locations under my management.
• 2010 Winner Top selling Employee in Protect Cell Insurance Challenge.

Beatrice, NE

• Responsibilities: Supported the delivery of the ultimate customer experience by working with sales team to deliver superior service, resolve customer issues, and assist with customer transactions as needed. Modeled.
• Managed store merchandise and layout to make sure sales floor was aligned with store merchandising plans.
• Managed team performance by tracking and assessing individual’s performance towards meeting and exceeding assigned quotas and implemented development plans for any existing skill gaps.
• Provided ongoing development, training, and coaching to inspire and motivate team.
• Utilized year-over-year P&L performance and market trends to write the Store monthly and annual business plan.
• Team received several sales performance awards and had continued growth in year-over-year performance.

Lincoln, NE

• Managed entire store operations while on duty. Functioned as owner of sales activities, employee productivity, merchandising standards and problem resolution for employee and customer needs.
• Implemented Segmented Strategies supporting a portfolio of customer profiles within a store. Performed hypothesis, testing, and verifying assessments to identify and address process or business gaps impacting customer.
• Trained staff to use different approaches and presentations to different shopper profiles. Resulting in revenue growth, improvement in female shopping segment and improved customer satisfaction index by 10%. Lowered.
• Managed ten Sales and Services Departments and advised each how to achieve profitable growth by reviewing P&L trends, competitor activity, and market changes.
• Expanded knowledge of company by switching from Retail Sales Manager to Services Manager. Growing personal network to include sales and service personnel in multiple locations.
• Accurately and effectively managed both the Services Department’s margin labor (based upon daily changes in service volume) and the Retail Departments’ labor costs to stay within budget.

Lincoln, NE

• Executed multiple human resource functions including hiring, training, supervision, performance management, compensation evaluation, and team leadership development.
• Achieved strong sales results immediately in both small and high volume stores, consistently increasing year-over-year comparative sales.
• Built a new training center for Lincoln NE District in 2003.
• Trained all District management employees. Asked by District and Regional Management to train teams throughout the Midwest. Trained several District Leaders and Regional Directors of Operations on business processes.
• Restructured Training program and wrote a Training Guide for store managers containing all information needed to recruit, train, and promote employees from entry to Store Manager level. Training guide was published and.
• Maintained Core Operational, Bad Debt, Human Resources, and Mystery Shop audit scores from 96% to 100%.

Bachelor Of Business Administration (Bba), Business Administration/International Business

Activities and Societies: Sigma Nu

Education record