Range of different IT roles across several small companies, to mention the longest one was Test Automation at Humm for 4 months.

To perform evaluations/tests on software being developed to ensure the product is of a high standard of quality.This role includes:* Agile Scrum* Testing bugs/enhancements to the online and desktop platforms* Test server maintenance* Documenting new and existing features of the software for test purposes* Provide training on the software* Test Automation (Selenium)* Working with the team to achieve sprint objectives* Provide demos of new software changes… Show more To perform evaluations/tests on software being developed to ensure the product is of a high standard of quality.This role includes:* Agile Scrum* Testing bugs/enhancements to the online and desktop platforms* Test server maintenance* Documenting new and existing features of the software for test purposes* Provide training on the software* Test Automation (Selenium)* Working with the team to achieve sprint objectives* Provide demos of new software changes to stakeholders* Experience in Jira and Confluence Show less

Client services - technical and product procedure* Install software remotely* Troubleshooting and testing* Raising issues in the software

Using factoring to fund clients on their invoices and good.* Monthly account and process health checks on a set list of clients, Risk Monitoring* Onboarding new deals* Completing administration* Liaison with client and Sales team to have securities rectified* Client Visits to take them through process of IF and how it works* Train Client in system* Proof of Delivery monitoring* Escalation of any Anomalies during the month

This was a temporary retail project a newly created role for equity control. Tasks required overview lending applications over 80% LVR, assigning and reporting of daily application, analysing applications and reporting exceptions for approval and creation of statistics excel sheet to track trends.

Review Audit results from field and Escalate any anomaliesReview auditor calander and book and up coming audits or surveysHelp associates when they are unable to resolve a issue or investigate

I serviced the international accounts of other banks that had relations with the company. Included helping produce monthly statements/ producing reporting and development of some macros.

Customer EnquiriesTransfer of fundsInbound SalesCCR Call CoachingCustomer Account changes/Setup

I was in charge of 9 staff members, making sure we were clearing the call queues and answering all customer questions. The HR Skills I learnt are Rosters, Training, Recruiting, Interviewing and performance reviewing, Complaint resolve/escalation and call centre statistics.

Customer enquiries, first level technical support and payment entry.