Russel P. Email & Phone Number

-Driving retention, conversions to meet daily, weekly and monthly targets, and ensure projections are either met or exceeded in terms of revenue and engagement, among other metrics and KPIs.-Manage assigned client accounts to pinpoint metrics such as engagement-rate and trends amongst client population- Outbound business development and sales: contacted qualified leads to create new sales opportunities, increase customer conversion and engage in customer retention- Strengthened existing relationships using customer feedback: elevated customer experience, while adhering to HIPAA regulations

Toronto, Ontario, Canada

-Provided personalized customer service support to enhance participant experience and increase client engagement-Creation of new standard operating procedures in partnership with development and project management team resulting in increased efficiency within client specialist team-Took part in professional development trainings on active/reflective listening, building customer service skills, sales strategies, and human-centred client relations-Lead routine training and support across the Client-Care teams, including created structured training protocols for new employees-Providing insight to stakeholders across the organization, primarily to refine both processes and operations, in addition to implementing as well as updating relevant procedures and protocols

North York, Ontario, Canada

Oversee facility daily processes of production, generate company revenue and create customer loyaltyCustomer retention: tended to inquires and stimulated buying interest based on customer needs and interests

Toronto, Ontario, Canada

Ensured prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined proceduresMaintaining solid customer relationships by handling questions and concerns with speed and professionalism.

• Provided quality customer service, drive membership sales and fitness floor supervision• Assisted on development and implementation of fitness programs and events