- Work with Application Management Support (AMS), Service Reliability Engineering (SRE), and Cloud Enablement (CE) teams to further foster DevOps methodology and increase automation (Infrastructure as Code)- Provide architectural, automation, and support with hospitality-based software products (Opera, Opera Cloud, Single-Signon Domain (SSD)) as migrated from legacy Micros datacenters to Oracle Cloud Infrastructure- Assist in coordinating requirements from product development, infrastructure monitoring, and operations groups to enhance monitoring of our products

- Automate integration between new acquisitions of Big Data and Social Media companies while in parallel architecting the migration to new technologies within the Oracle Cloud Infrastructure offering- Provide support, automation, and architectural assistance with integration of multiple social media-based acquisitions into one cohesive and integrated product called Oracle Social Cloud service.- Architect and design migration into Oracle Cloud Infrastructure – including the utilization of Chef and Terraform to automate infrastructure, server, and application provisioning (as well as quarterly fleet re-provisioning onto newer operating system images).- Involved technologies are: Hadoop, Haproxy, Rundeck, MCollective, Enterprise Manager, MySQL, Oracle RDBMS, Kafka, Redis, Apache HTTP Server, and Nginx- Enhance monitoring and problem determination information by leveraging Oracle Management Cloud Service (Application Performance Monitor, Infrastructure Monitoring, and Log Analytics).

- Work with Big Data engineering and Social Media integration teams and new acquisitions to architect and migrate new technology platforms into Oracle Bare Metal Cloud Service- Assist in analyzing growth patterns and work with application engineering teams to determine server and infrastructure architecture for migration and consolidation of Oracle Data Cloud (ODC) Bluekai application into Oracle Cloud Infrastructure Service. Additionally, determine and architect for high availability and application tolerance capability for dynamically adjusting infrastructure for possible data center impacts by distributing application and database tiers across multiple data centers (without idle hardware).- Involved technologies are: Chef, Hadoop, Big Data Appliance (BDA), Nimbula VMs, Oracle/Apache HTTP Server, OBIEE, WebLogic, Oracle NoSQL, Aerospike, Oracle Relational Database, Tomcat, and other technologies.- Analyze future automation integration with Sensu, Prometheus, and further continuous integration and continuous deployment tooling.

- Partnered with engineering, developers, and support personnel to architect, implement, and support cloud solutions involving Oracle Siebel CRM, OBIEE, WebLogic, MySQL, and Oracle RDBMS products.- Drove movement of Managed Cloud Services into new Software as a Service (SaaS) Oracle Public Cloud offerings- Developed automation scripting to allow for standardized operational commands which accommodate and adapt dynamically to different architecture and software products- Architected high performing MySQL multi-server (multi-instance) running multiple databases and multi-machine WebLogic domain solution running multiple managed servers upon Oracle Linux server including ability to handle dynamic growth while minimizing operational support- Gathered documentation and developed automation to migrate 200+ pods (600+ servers) to different data centers

Collaborated with customers, developers, and sales personnel to architect, design, and implement enterprise solutions involving Oracle Siebel CRM/UCM, OBIEE, Oracle Fusion Middleware, and Oracle database products.• Provided technical leadership for globally matrixed team supporting multiple commercial and internal customers – including 10+ accounts (across various industries), multiple relational database products, 100+ databases, and over 300 Oracle application product installations• Assigned as lead application architect on critical telecommunications account. Implemented best practices for database management, started Technical Review Board (TRB) for architecture changes, and aligned with customer for weekly review of application/database statuses. Resulted in high customer satisfaction rating and favorable account financials for first time in 4 years.• Appointed to the Global Technology Integration Board and Systems Engineering-Systems Integration team to drive additional integration and standardization between internal organizations. Drove documenting standards for re-use by other architects and sales personnel• Performed both project manager and technical lead roles on numerous projects to perform high quality service delivery for product upgrades, code promotions, and infrastructure changes with minimal outages and 100% success rate• Developed numerous scripts and tools which increased productivity by 15%. Main script received a patent publication and utilized by IBM Tivoli within formal monitoring product. Developed One Delivery Work Request Tool to further automate Lean methodology and increase delivery productivity by 10%• Grew skills into subject matter expert for Siebel architectures. Performed system analysis and remote assistance to potential commercial customers experiencing critical performance/architectural issues. Solutioned numerous commercial deals (ranging from simple to very complex architecture).

Provided 24 x 7 Oracle database support for commercial accounts using Enterprise Resource Planning (ERP) software products Lawson and SAP comprising of over 1,000 employees utilizing 8 servers with 20 databases comprising of over 16 terabytes of data• Developed Lotus Notes databases to automate ISO900 audit compliance of desk procedure and further streamline/organize team workload resulting in 15% productivity increase• Led multiple projects for database and application upgrades and resilience testing which resulted in reducing product failures by 10%

Standardized and provided 24x7 support for all southeast region command centers’ tools and workstations.• Participated in developing web-based Notes application for customers to place electronic service calls for IBM products and integrating with mainframe application to alert remote service technicians for quicker response time in rectifying customer problems• Architected Lotus Notes application domain and developed Notes-based applications to replace legacy mainframe applications• Managed 40+ project team members in converting/migrating all documentation (64,000+ documents) to a central ISO9000-compliant repository in Lotus Notes• Installed and supported workstations (OS/2, Windows 95, and Windows NT) and servers (OS/2 LAN file-servers and Lotus Notes servers). Support encompasses 24 hours-a-day, 7 days-a-week coverage/availability of 195 workstations with 600 total end-users.

Provided problem determination and monitored 18 systems with other 36,000 users• Wrote numerous scripts using VM REXX and CMS Pipelines to assist personnel in providing 25% quicker customer response

Supervised 50+ customer service personnel.Managed front office reports, cash balance, and duties as assigned.