● Supported the completion of migration from Hybrid to Azure environment.● Improved IT infrastructure to achieve compliance with the industry security standards.● Set up, deployed, and managed various applications, tools, and services within Azure environment using Intune. This also included but was not limited to software delivery and update, company VM-s, configuration profiles and scripts, etc.● Configured Mobile Device Management solution for Azure to setup, configure, and manage company mobile devices.● Hardware research, procurement, and inventory management.● Provided training support for the IT staff members.● Wrote procedures, policies, and processes for IT services, software/tools, safety protocols, incident response plan, and more.

Provided various types of on-site and remote infrastructure support for the multilayer client base.Took role in multiple client infrastructure upgrade projects.Worked with multiple ticketing systems, such as ConnectWise, Zendesk, and Spiceworks.Owned the successful outcome and customer satisfaction on each assigned task.Communicated effectively within the team to ensure all customer requests are addressed.Produced great documentation of all work performed using company`s PSA tools.

Managed annual budget and ensured cost effectiveness for the IT department.Coordinated and supervised IT staff members.Hardware research, procurement, and inventory management.Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.Developing and implementing IT policies and best practice guides for the organization.Running regular checks on network and data securityIdentifying and acting on opportunities to improve and update software and systems.Identifying opportunities for team training and skills advancement

Maintained essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.Created and managed system permissions and user accounts.Performed regular security tests and security monitoring.Provided documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.Maintained networks and network file systems.Performed or delegated regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.Configured and maintained company VoIP phone systems.

Maintained detailed end user hardware and end user licenses asset management.Troubleshooted and resolved a wide range of connectivity, hardware, and software problems.Installed, configured and troubleshooted hardware, including desktops, laptops, peripherals, network equipment, and mobile devicesProvided senior escalation point for other desktop techs.Created and maintained Active Directory User accounts ensuring accuracy and resolve any account incidents.Completed work orders to document work performed

Perform troubleshooting through diagnostic techniques and pertinent questions.Assisted users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.Completed work orders to document work performed Escalated tickets proactively to process or system owners and management where necessary.Deployed and maintain all printers, faxes and copiers.

Provided quick and effective assistance with information technology systems.Worked with desktop support engineers to provide customers with superior service.Responded to tech inquiries via email, over the phone, or in person.Prioritized customer satisfaction in all communications, directing unresolved issues to next-level personnel.