Technology Service Engineer
Current• Troubleshoot and resolve network, software and desktop configuration problems• Configure and manage Windows 2008/2012 Active Directory, DHCP, DNS, and Hyper-V servers• Add and configure users for network resources• Configure and manage Exchange 2010 servers• Configure and manage switches, routers, and SonicWall firewalls• Support Fonality phone systems• Install and configure computers running Windows 7 and Windows 8.1• Install, configure and troubleshoot network printers• Configure Microsoft registry, Group Policy Objects, and SCSI and RAID controllers• Configure and manage StorageCraft backup solutions• Mentor and train First Responders to provide basic troubleshooting for customer issues• Identify opportunities for new services, solutions and products