Rusty Johnson Email & Phone Number

Interview & Hire candidates, maintain HRIS software componets, assist employees with FMLA issues.

Lighthorse Police

Assist full time employees to enroll students, make changes to students schedules, print transcripts, maintain student files, create student verification letters.

Office of Admissions and Records Assist full time workers as needed.

Develop and coach agents using company key performance indicators such as call handle time, quality and quality scores and developing Individual development plans to gauge agent success, maintain and improve corporate culture via ongoing training and development, help agents to create a program of success to move forward in their direction of choice.

Assist front line agents as needed during calls.Take over escalated calls from upset customers.Work with agents to improve quality and overall productivity.Manage a team of approximately 25 customer service repsProvide customer resolution in escalated situationsProvide coaching and development for agentsProvide disciplinary action for agents

Oversee day to day operations of employees.Assist with hiring and firingInterview new employeesBookkeeping Scheduling deliveries and employee schedulesAssist in coaching and training new employees

Conduct new employee training classesProvide continuous training and coaching for existing employees as mandated by the clientConduct monitors on agents to ensure quality as well as provide feedback to the agentsMaintain training and coaching recordsKeep agent supervisor up to date on training that had been conducted.