Rusty Johnson Email & Phone Number

United States

• Develops and implements strategies to maintain and/or expand profitability with an ever-changing customer environment.
• Expedites the resolution of customer concerns and exceptions to ensure customer and account satisfaction.
• Meet and exceed predetermined account goals, objectives and reports on progress of the dedicated account. Maintains good communication and positive relationships with employees to promote employee satisfaction and.
• Directly involved in the planning of freight by matching customer loads to the drivers ensuring on time delivery within D.O.T regulations.

• Manage the efficiency and effectiveness of the service center to obtain optimal performance.
• Foster positive internal and external customer relationships.
• Analyze and adjust for opportunities to maximize revenue, profit and cost.
• Ensure the facility and its team members are properly prioritizing safety, service and quality measurements.

• Interim Service Center Manager at the Hagerstown Facility.
• Monitor the flow of all inbound and outbound shipments.
• Focus on customer satisfaction by ensuring on time delivery.
• Oversee all facility maintenance and truck repair.