Rusty Johnson Email & Phone Number

United States

• Develops and implements strategies to maintain and/or expand profitability with an ever-changing customer environment.• Expedites the resolution of customer concerns and exceptions to ensure customer and account satisfaction. • Meet and exceed predetermined account goals, objectives and reports on progress of the dedicated account. Maintains good communication and positive relationships with employees to promote employee satisfaction and retention.• Directly involved in the planning of freight by matching customer loads to the drivers ensuring on time delivery within D.O.T regulations.

• Manage the efficiency and effectiveness of the service center to obtain optimal performance.• Foster positive internal and external customer relationships.• Analyze and adjust for opportunities to maximize revenue, profit and cost.• Ensure the facility and its team members are properly prioritizing safety, service and quality measurements.

• Interim Service Center Manager at the Hagerstown Facility.• Monitor the flow of all inbound and outbound shipments.• Focus on customer satisfaction by ensuring on time delivery.• Oversee all facility maintenance and truck repair.