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Goal oriented general manager with over ten years of exceptional customer service, training and leadership skills. Confident life learner that creates a positive environment that strengthens company culture. Experienced at turning under performing restaurants into successful establishments by using learned management strategies and a motivation to improve.
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General ManagerFull Moon Bar-B-QueCalera, Al, Us
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General ManagerFull Moon Bar-B-Que Jun 2020 - PresentAlabaster, Alabama, United States -
General ManagerIhop Mar 2019 - Mar 2020Birmingham, Alabama AreaSupervise a diverse team of over thirty FOH and BOH staff, while managing dining room and administrative responsibilitiesExponentially decrease customer complaints monthly by improving customer service levels and server touch pointsConsistently maintain healthy food and labor costs by ensuring par levels through analysis and better forecastingSuccessfully led a two week training program in order to improve standard operating procedures and employee morale -
General ManagerZaxby'S Franchising Llc Nov 2010 - Feb 2019Birmingham, Alabama AreaBoosted weekly sales from 32,000 to 53,000 in under 4 years at Calera locationReceived General Manager certification through Zaxby's University and manage in-store training programs Maintain a $3M store and oversee 7 managers and 30 employees Consistently control profits and losses by following company guidelines for labor and inventory management -
OwnerKnock On Wood Door Hangers Jan 2015 - Dec 2017Calera, AlCut and created wooden door hangers for design Managed networking opportunities for local trade shows Constructed booth displays Managed inventory orders Provided customer service through social media
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General ManagerGolden Rule Bbq Jan 2008 - Oct 2009Birmingham, Alabama AreaManaged a staff of 8 employees in a fast paced airport environment at Birmingham Shuttlesworth locationManaged a staff of 5 employees while successfully maintaining short ticket times during high volume salesProvided excellent customer service skills while cultivating an attention to detail with food preparation practices
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Meat Cutter | Grill Cook | Expo CookLogan'S Aug 2004 - Dec 2007Birmingham, Alabama AreaSet up and stocked stations with all necessary supplies Stocked inventory appropriately Prepared food and ensured that menu items came out simultaneously, in high quality and in a timely fashionComplied with nutrition and sanitation regulations and safety standardsMaintained a positive and professional approach with coworkers and customers
Rusty Roberts Education Details
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General Studies
Frequently Asked Questions about Rusty Roberts
What company does Rusty Roberts work for?
Rusty Roberts works for Full Moon Bar-B-Que
What is Rusty Roberts's role at the current company?
Rusty Roberts's current role is General Manager.
What is Rusty Roberts's email address?
Rusty Roberts's email address is ru****@****hop.com
What is Rusty Roberts's direct phone number?
Rusty Roberts's direct phone number is +120593*****
What schools did Rusty Roberts attend?
Rusty Roberts attended Jacksonville State University, Homewood High School.
Who are Rusty Roberts's colleagues?
Rusty Roberts's colleagues are Michael Emily, Jennifer Cuppett, Richard Yokeley, Kirby Sykes, Christopher Stewart, Joefrando Coteat, Kyla Norman.
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Rusty Roberts
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Rusty Roberts
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Rusty Roberts
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